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Visitor Services Supervisor - King John's Castle
Discover Limerick DAC —Limerick City District, County Limerick
- €16.50 an hour
- Part-time
- Sales
- Leaving certificate
- Supervising experience
Quick apply
Cafe Manager
The Old Barracks Coffee Roastery —Birdhill, County Tipperary
- €40,000–€50,000 a year
- Full-time
- Customer service
- Supervising experience
- No degree
- Employee discount
- Sick pay
Quick apply
11d
Restaurant Manager - Pool Bar
Center Parcs —Ballymahon, County Longford
- €47,200 a year
- Weekend availability
- Analysis skills
- Leadership
13d
Marketing Manager
KCP Huguenot Limited —Dublin, County Dublin
- €58,000 a year
- Full-time
- Marketing
- Social media management
- English
- Flexitime
- Employee discount
Quick apply
Café Manager - O'Hehirs, The Arcade, Sligo
O'Hehirs bakery and Cafe —Sligo, County Sligo
- Full-time
- Sales
- Bakery
- Driving
- Free parking
Quick apply
Coffeeangel | Shop Manager
Coffeeangel —DUBLIN 2, County Dublin
- Weekend availability
- Hospitality
- Sick pay
Quick apply
General Manager – Retail & Hospitality
Sheridans Cheesemongers —Carnaross, County Meath
- €42,000–€45,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee assistance program
Quick apply
Senior Product Manager – Reporting & Visualisation
Kitman Labs —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- AI
- Leadership
14d
Accommodation Assistant
Castleknock Hotel —DUBLIN 15, County Dublin
- Full-time
- Customer service
- Hotel
- No degree
- Free parking
- Employee assistance program
Quick apply
Retail Store Manager
The Hopsack —Rathmines, County Dublin
- €35,000–€50,000 a year
- Full-time
- Store discount
- Wellness program
Quick apply
1d
Facilities Manager
BDO Ireland —Dublin, County Dublin
- Full-time
- Customer service
- Bachelor's degree
- Continuous improvement
- Annual leave
Quick apply
21h
Café / Restaurant Manager (Daytime Hours Only)
Blackpool Located Cafe/Restaurant —Blackpool, County Cork
- €15.50–€18.00 an hour
- Full-time
- Customer service
- Restaurant management
- Supervising experience
Quick apply
Cafe Manager
Jakes Cafe —Bandon, County Cork
- €38,000 a year
- Overtime
- Customer service
- Supervising experience
- Bakery
- Annual leave
Quick apply
9d
Administrative Assistant
Industry Lifestyle Ltd —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Store discount
Quick apply
1d
Group Marketing and Brand manager
Gourmet Food Parlour —Dublin, County Dublin
- Full-time
- Hospitality
- Analysis skills
- Food service
Quick apply
8d
Product Manager
Kitman Labs —Dublin, County Dublin
- Full-time
- Hybrid work
- AI
- Communication skills
- Analytics
Barista
Sláinte —Athlone, County Westmeath
- €14.20–€15.00 an hour
- Part-time
- Serving
- Customer service
- Cash handling
- Employee discount
Quick apply
Cafe all rounder - Park Café Dunhill, September Start
Dunhill Multi-Education Centre —Dunhill, County Waterford
- €14.15 an hour
- Part-time
- No degree
- Cash handling
Quick apply
Restaurant & Bar Manager
O'Callaghan Collection —Dublin, County Dublin
- Full-time
- Sales
- Hotel
- No degree
- Gym membership
- Referral programme
Quick apply
Duty Manager | Café & Kitchen Operations
RóCo café —Dublin, County Dublin
- From €15.50 an hour
- Weekend availability
- Hospitality
- Leadership
- Kitchen experience
- Store discount
- Employee discount
Quick apply
2d

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Visitor Services Supervisor - King John's Castle

Discover Limerick DAC
Limerick City District, County Limerick

Quick apply

Job details

Part-time
€16.50 an hour

Benefits

On-site parking

Qualifications

HACCP Certification
Sales
Leaving certificate
Supervising experience
Leadership
Communication skills

Full job description

Part-time / Full-time / Flexi hours available.

Our mission at Discover Limerick is to curate memorable visitor experiences at key destinations throughout the city and county. We strive to enrich visitors' initial and lasting impressions of Limerick through exceptional service and the celebration of its unique history, stories, built fabric, and people. Presently, we proudly champion Limerick through our initiatives at King John's Castle, Adare Visitor Centre, and Lough Gur.

The Visitor Services Supervisor is responsible for overseeing and enhancing the overall experience for visitors. This role involves planning, operational management, team leadership, and having a deep commitment to delivering exceptional service, ensuring both staff and visitors feel valued, welcome, and engaged.

Key Responsibilities:

Customer Experience, Reception & Reservations (Core Focus)

Deliver a consistently high-quality and welcoming experience for all visitors
Manage and respond to visitor enquiries, bookings, and reservations via phone, email, and in person
Support the smooth running of reception and admissions areas, working closely with other supervisors and team members
Assist in managing visitor flow and ensuring efficient service delivery at peak times
Support ticket sales, upselling, and handling of group bookings
Resolve visitor queries and issues professionally and efficiently

Visitor Experience & Operations

Lead by example in welcoming visitors and delivering tours where required
Plan and support events, workshops, and group visits
Coordinate daily operations, including rostering and task allocation
Conduct team briefings and shift handovers
Troubleshoot operational and system issues
Ensure compliance with SOPs, cash handling, and security procedures
Manage stock ordering, stock counts, and merchandising
Ensure all opening/closing procedures are followed

Drive Sales & Revenue

Promote and champion all services, experiences, and offerings to maximise revenue
Use strong product knowledge to confidently upsell and cross-sell to visitors
Support ticket sales, group bookings, and retail opportunities
Contribute to achieving site sales targets and enhancing the overall visitor experience

Café Operations

Prepare and serve hot/cold beverages and light meals as required
Support the team in delivering excellent café service during busy periods
Ensure cleanliness, food safety, and hygiene standards are consistently maintained
Assist with stock control and end-of-day cash handling

Leadership & Operations

Support the General Manager in the day-to-day operations of the full site.
Ensure all standard operating procedures are followed in detail and to high standards.
Manage, motivate and develop the site team.
Consistently deliver excellent customer service.
Must balance management skills, operational expertise, and a customer-focused approach to create a positive experience for visitors and staff.

Key Holding Responsibilities

Open and/or close the centre in line with procedure
Ensure the premises are secure at all times
Follow all cash handling and security procedures
Act responsibly when on duty as a key holder

Retail & Admissions Support

Assist with retail operations including customer service, till use, and merchandising
Oversee admissions processes including ticketing, payments, and daily cash-up procedures

Tours, Events & Visitor Engagement

Support or deliver guided tours and interactive visitor experiences
Assist in the planning and delivery of events, group visits, and programming
Ensure all visitors receive engaging, informative, and enjoyable experiences

Site Presentation & Standards

Ensure the site is well-presented, safe, and welcoming at all times
Maintain high standards of cleanliness across all areas including visitor and staff facilities
Ensure compliance with Health & Safety legislation, policies, and procedures

What You’ll Need:

Customer / Reservations experience
Leaving Certificate (or equivalent)
Full driving licence
A passion for delivering results in a fast-paced, dynamic environment
Strong communication and interpersonal skills
Flexibility to work varied shifts, including regular weekends
Previous supervisory experience is an advantage—but a great attitude and willingness to learn are just as important

What You’ll Receive:

Ongoing training and development across Discover Limerick sites and shared services
Access to Fáilte Ireland professional development programmes, including:
The Fundamentals of People and Performance Management
Effective Communication for Employee Engagement
Personal Leadership & Coaching Styles
Managing Performance Day-to-Day
Health & Safety training for management
FSAI Level 3 HACCP certification

Working Week

Your working hours will vary from time to time, with minimum shift lengths of 5 hours. This will depend on variations in demand, the tourist season and expansion of opening hours seasonally, programming, workshops and events.

How to Apply
Please send your CV and a short cover note to [email protected] with the subject line:
“Visitor Services Supervisor – King John’s Castle”

Applications submitted via Indeed will not be reviewed.

Please email [email protected] for full job description.

Job Type: Part-time

Pay: €16.50 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

café manager jobs

Visitor Services Supervisor - King John's Castle

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