Part-time / Full-time / Flexi hours available.
Our mission at Discover Limerick is to curate memorable visitor experiences at key destinations throughout the city and county. We strive to enrich visitors' initial and lasting impressions of Limerick through exceptional service and the celebration of its unique history, stories, built fabric, and people. Presently, we proudly champion Limerick through our initiatives at King John's Castle, Adare Visitor Centre, and Lough Gur.
The Visitor Services Supervisor is responsible for overseeing and enhancing the overall experience for visitors. This role involves planning, operational management, team leadership, and having a deep commitment to delivering exceptional service, ensuring both staff and visitors feel valued, welcome, and engaged.
Key Responsibilities:
Customer Experience, Reception & Reservations (Core Focus)
- Deliver a consistently high-quality and welcoming experience for all visitors
- Manage and respond to visitor enquiries, bookings, and reservations via phone, email, and in person
- Support the smooth running of reception and admissions areas, working closely with other supervisors and team members
- Assist in managing visitor flow and ensuring efficient service delivery at peak times
- Support ticket sales, upselling, and handling of group bookings
- Resolve visitor queries and issues professionally and efficiently
Visitor Experience & Operations
- Lead by example in welcoming visitors and delivering tours where required
- Plan and support events, workshops, and group visits
- Coordinate daily operations, including rostering and task allocation
- Conduct team briefings and shift handovers
- Troubleshoot operational and system issues
- Ensure compliance with SOPs, cash handling, and security procedures
- Manage stock ordering, stock counts, and merchandising
- Ensure all opening/closing procedures are followed
Drive Sales & Revenue
- Promote and champion all services, experiences, and offerings to maximise revenue
- Use strong product knowledge to confidently upsell and cross-sell to visitors
- Support ticket sales, group bookings, and retail opportunities
- Contribute to achieving site sales targets and enhancing the overall visitor experience
Café Operations
- Prepare and serve hot/cold beverages and light meals as required
- Support the team in delivering excellent café service during busy periods
- Ensure cleanliness, food safety, and hygiene standards are consistently maintained
- Assist with stock control and end-of-day cash handling
Leadership & Operations
- Support the General Manager in the day-to-day operations of the full site.
- Ensure all standard operating procedures are followed in detail and to high standards.
- Manage, motivate and develop the site team.
- Consistently deliver excellent customer service.
- Must balance management skills, operational expertise, and a customer-focused approach to create a positive experience for visitors and staff.
Key Holding Responsibilities
- Open and/or close the centre in line with procedure
- Ensure the premises are secure at all times
- Follow all cash handling and security procedures
- Act responsibly when on duty as a key holder
Retail & Admissions Support
- Assist with retail operations including customer service, till use, and merchandising
- Oversee admissions processes including ticketing, payments, and daily cash-up procedures
Tours, Events & Visitor Engagement
- Support or deliver guided tours and interactive visitor experiences
- Assist in the planning and delivery of events, group visits, and programming
- Ensure all visitors receive engaging, informative, and enjoyable experiences
Site Presentation & Standards
- Ensure the site is well-presented, safe, and welcoming at all times
- Maintain high standards of cleanliness across all areas including visitor and staff facilities
- Ensure compliance with Health & Safety legislation, policies, and procedures
What You’ll Need:
- Customer / Reservations experience
- Leaving Certificate (or equivalent)
- Full driving licence
- A passion for delivering results in a fast-paced, dynamic environment
- Strong communication and interpersonal skills
- Flexibility to work varied shifts, including regular weekends
- Previous supervisory experience is an advantage—but a great attitude and willingness to learn are just as important
What You’ll Receive:
- Ongoing training and development across Discover Limerick sites and shared services
- Access to Fáilte Ireland professional development programmes, including:
- The Fundamentals of People and Performance Management
- Effective Communication for Employee Engagement
- Personal Leadership & Coaching Styles
- Managing Performance Day-to-Day
- Health & Safety training for management
- FSAI Level 3 HACCP certification
Working Week
Your working hours will vary from time to time, with minimum shift lengths of 5 hours. This will depend on variations in demand, the tourist season and expansion of opening hours seasonally, programming, workshops and events.
How to Apply
Please send your CV and a short cover note to [email protected] with the subject line:
“Visitor Services Supervisor – King John’s Castle”
Applications submitted via Indeed will not be reviewed.
Please email [email protected] for full job description.
Job Type: Part-time
Pay: €16.50 per hour
Benefits:
Work Location: In person
