Find Helpdesk support Jobs in Dublin, D

Junior Helpdesk Support Specialist
Intellect —Dublin, County Dublin
- €30,000–€35,000 an hour
- 8 hour shift
- Customer service
- English
- Continuous improvement
Quick apply
13d
Customer Support Agent
Payzone —DUBLIN 18, County Dublin
- From €30,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
12d
Technical - Helpdesk Administrator
BidvestNoonan —Swords, County Dublin
- €30,000 a year
- Full-time
- No degree
- Communication skills
Quick apply
12d
IT Support Engineer - Client Site
Viatel Technology Group —Dublin, County Dublin
- Azure
- Computer Science
- No degree
14d
Service Attendant
Apleona Ireland —Dublin, County Dublin
- €33,827 a year
- Full-time
- Customer service
- No degree
- Communication skills
Quick apply
8d
Control Room Operator
BidvestNoonan —Swords, County Dublin
- €17.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick apply
IT Support Engineer (Tier 2)
Viatel —Dublin, County Dublin
- Azure
- Computer Science
- No degree
ICT Technician (6-Month Fixed-Term Contract)
CEL - Critical Power —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
1h
IT Technician
Intellect —Dublin, County Dublin
- €28,300–€35,000 a year
- Monday to Friday
- Azure
- Computer Science
- Customer service
Quick apply
Receptionist
Sodexo —DUBLIN 2, County Dublin
- €33,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick apply
11d
Deskside Engineer L2
Auxilion Ireland —Dublin, County Dublin
- Windows
- Microsoft Office
- Continuous improvement
11d
IT Analyst
Qualtrics —Dublin, County Dublin
- Spanish
- English
- Windows
- Gym membership
15h
GCC Analyst II
Digital Realty —Dublin, County Dublin
- 12 hour shift
- Customer service
- No degree
- Organisational skills
Control Room Supervisor
BidvestNoonan —Swords, County Dublin
- €18.50 an hour
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
11d
IT Systems Engineer
Daon Inc —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
Sr Subject Matter Expert (Support&Ops)
HCLTech —Dublin, County Dublin
- Windows
4d
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
Physical Security Technology Analyst
VMC Secure Ltd —Dublin, County Dublin
- €60,000 a year
- Full-time
- IT
- Communication skills
Quick apply
1d
Account Executive, EMEA
Front —Dublin, County Dublin
- €110,000–€155,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Communication skills
- Annual leave
4d

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Junior Helpdesk Support Specialist

Intellect -
Dublin, County Dublin

Quick apply

Job details

Fixed term
€30,000–€35,000 an hour
13 days ago

Qualifications

Operating systems
Customer service
English
Continuous improvement
Mobile device management
CompTIA A+
Help desk

Full job description

Junior Helpdesk Support Specialist

Location: Dublin 8, Ireland
Working Model: Hybrid - minimum 2 days per week onsite
Contract: 12 months, with the option of one further 12-month extension
Start Date: 9 October 2026
Working Hours: Monday–Friday, 8 hours per day, between 08:00 and 19:00
Out-of-Hours: A small degree of flexibility may occasionally be required
Positions Available: 2

About the Role

We are seeking Junior Helpdesk Support Specialists to provide high-quality first-line and Level 2 ICT support to users in a busy service desk environment.

The successful candidates will have a minimum of three years' experience working in an ICT Helpdesk Support role and will be confident troubleshooting technical issues, supporting end users and managing incidents and service requests through to resolution.

Experience supporting Android mobile devices, together with knowledge of Omnissa Workspace ONE UEM and Samsung Knox, will be highly valuable in this role.

Key Responsibilities

Troubleshoot and diagnose customer technical issues and provide effective resolutions.
Deliver professional and responsive technical support to end users.
Manage incidents and service requests through a service desk management console.
Ensure service requests and incidents receive an efficient and appropriate turnaround.
Maintain accurate and up-to-date ticket and service records.
Monitor and manage assigned support requests through to resolution.
Communicate clearly with users regarding technical issues, progress and resolutions.
Provide excellent customer service throughout the support process.
Escalate issues appropriately when they cannot be resolved at the relevant support level.
Assist colleagues and technical teams through documentation, knowledge sharing and coaching.
Support users with mobile and endpoint-related technical issues.
Troubleshoot Android mobile operating system issues and provide user assistance.
Support mobile device management activities where required.
Assist with device configuration, enrolment and troubleshooting.
Undertake additional technical support tasks and ad hoc duties as required.

Mandatory Experience

Candidates must have:

A minimum of 3 years' experience working in an ICT Helpdesk Support role.
Experience working within a structured IT service desk or helpdesk environment.
Demonstrable experience troubleshooting technical issues and providing resolutions.
Strong customer service experience.
Experience supporting end users with hardware, software and general ICT issues.
Experience managing incidents and service requests.

Desirable Technical Experience

Experience in the following areas would be highly advantageous:

Supporting Android mobile devices and users.
Omnissa Workspace ONE UEM certification or hands-on experience.
Samsung Knox certification or hands-on experience.
Mobile device management and endpoint administration.
Service desk management and ticketing systems.

Key CompetenciesICT Helpdesk Support

Strong practical experience providing technical assistance to users, diagnosing issues and delivering appropriate solutions within a service desk environment.

Customer Service

Excellent customer service and interpersonal skills, with the ability to communicate professionally and patiently with users of varying technical abilities.

Troubleshooting

A structured and logical approach to diagnosing hardware, software, mobile device and user-related technical issues.

Android Support

Practical experience supporting Android devices, including troubleshooting operating system, configuration, connectivity and user issues.

Mobile Device Management

Knowledge or experience of enterprise mobile device management solutions, particularly Omnissa Workspace ONE UEM and Samsung Knox.

Communication & Documentation

Ability to communicate technical information clearly and maintain accurate records, support documentation and knowledge articles.

Teamwork

Ability to work effectively with colleagues, technical specialists and other support functions while contributing to knowledge sharing and continuous improvement.

Mandatory Qualifications

Candidates must hold either:

A Level 6 or higher qualification in Computing under the National Framework of Qualifications (NFQ);

Previous experience in an ICT Helpdesk Support role together with relevant industry-recognised qualifications, such as CompTIA A+ or ITIL v4.

Language Requirement

Full professional proficiency in English.

Candidates should clearly demonstrate their ICT Helpdesk experience, customer service skills and technical experience, particularly in relation to Android devices, mobile device management, Omnissa Workspace ONE UEM and Samsung Knox.

Please note: Successful candidates must be available to commence the assignment on 9 October 2026.

Pay: €30,000.00-€35,000.00 per hour

Application question(s):

Do you hold a a Level 6 or higher qualification in Computing under the National Framework of Qualifications (NFQ); or Previous experience in an ICT Helpdesk Support role together with relevant industry-recognised qualifications, such as CompTIA A+ or ITIL v4?

Experience:

ICT Helpdesk Support role: 3 years (required)

Work authorisation:

Ireland (required)

Location:

Dublin, County Dublin (preferred)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in dublin, d

Junior Helpdesk Support Specialist

Customer Support Agent

Technical - Helpdesk Administrator

IT Support Engineer - Client Site

Service Attendant

Control Room Operator

IT Support Engineer (Tier 2)

ICT Technician (6-Month Fixed-Term Contract)

IT Technician

Receptionist

Deskside Engineer L2

IT Analyst

GCC Analyst II

Control Room Supervisor

Technical Docucare Associate

IT Systems Engineer

Sr Subject Matter Expert (Support&Ops)

Technical Support Engineer

Physical Security Technology Analyst

Account Executive, EMEA

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