The role involves dealing with customer enquiries over the phone and through email, communicating and working alongside a team of call centre agents, data entry, providing excellent customer service and general administration duties.
This is a busy role and applicants must have excellent telephone communication skills, be highly organised, have excellent attention to detail with a friendly personality.
The ideal candidate will have excellent diagnostic, troubleshooting and problem-solving skills. You must be a proactive and motivated individual who has the ability to work on their own and as part of a team.
Fluent English is a requirement. Must be computer literate.
Candidate Requirements
Essential:
- Minimum Experience Required (Years) : 1 Years of customer service experience
- Minimum Qualification : Level 5 (incl Leaving Certificate/ Leaving Certificate Applied/
Leaving Certificate Vocational Programme)
Desirable:
- Ability Skills : Administration , Computer Literacy , Customer Service , Interpersonal Skills
- Competency Skills: Initiative, Teamwork, Time Management, Working on own Initiative.
- Specialising In : Administration
Working hours :
Agents will work 37.5 hours over 5 days.Our helpdesk operates from 8:30am to 6:00pm; with shift from 8:30am–5:00pm, 9:00am–5:30pm, or 9:30am–6:00pm.
Saturday work is required on a rota basis, with shifts running from 9:00am to 5:30pm. For any Saturday worked, you will receive a day off in lieu during the week. Saturday shifts are not required every week and are shared across the Team.
Pay: From €29,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
