We are currently seeking a professional, organised, and customer-focused Facilities Control Room Operators to join our team for a new contract.
Job Summary
The Facilities Control Room Operator is responsible for monitoring facility systems, coordinating maintenance and operational activities, managing service requests, and supporting the safe and efficient operation across a multi-site portfolio. Acting as the central point of contact for facilities-related issues, the successful candidate will monitor alarms and building systems, respond to incidents, coordinate contractors and service providers, and ensure all activities are accurately recorded and managed in accordance with operational procedures.
This role requires excellent communication skills, attention to detail, strong organisational abilities, and the ability to remain calm and effective in a fast-paced environment.
Key Responsibilities
Operations Management
- Monitor Building Management Systems (BMS), CCTV, access control systems, fire alarm systems, and other critical infrastructure.
- Respond promptly to operational alerts, alarms, incidents, and service disruptions.
- Log, track, and update incidents, faults, and maintenance requests through the Computer-Aided Facilities Management (CAFM) system.
- Coordinate reactive and planned maintenance activities with engineers, contractors, and service providers.
- Escalate critical issues in accordance with site-specific procedures and service level agreements (SLAs).
- Maintain accurate records of all operational activities, incidents, and communications.
- Conduct system checks and report faults or abnormalities to the appropriate teams.
- Support continuity of service through effective shift handovers and communication.
Incident and Emergency Response
- Act as the first point of contact for facilities-related incidents and emergencies.
- Coordinate responses to fire alarms, system failures, security incidents, utility outages, and other operational disruptions.
- Maintain communications with emergency services, site management, contractors, and key stakeholders during incidents.
- Assist in implementing business continuity and emergency response procedures.
- Participate in emergency drills and support post-incident reporting and investigations.
Facilities Coordination
- Dispatch maintenance personnel and service providers as required.
- Monitor contractor attendance and completion of assigned works.
- Track progress of work orders and ensure timely closure of maintenance requests.
- Liaise with clients, building occupants, security teams, and operational departments to provide updates on service issues.
- Support the delivery of agreed facilities management service levels.
Compliance and Reporting
- Ensure compliance with company policies, site procedures, and health and safety requirements.
- Maintain detailed records of alarms, incidents, maintenance activities, and service requests.
- Produce reports and provide operational updates as required.
- Support audits, inspections, and compliance reviews.
- Follow data protection and information security procedures when handling sensitive information.
Skills and Experience
Essential
- Previous experience in a control room, facilities management, helpdesk, operations centre, customer service, or similar environment.
- Knowledge of Building Management Systems (BMS), alarm monitoring systems, or related building technologies.
- Excellent communication skills, both written and verbal.
- Strong organisational and administrative skills.
- Ability to work effectively under pressure and make informed decisions.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
- Strong attention to detail and problem-solving skills.
- Ability to manage multiple tasks and competing priorities.
Desirable
- Experience using CAFM systems.
- Understanding of health and safety legislation and safe systems of work.
- Experience within a corporate, commercial, manufacturing, pharmaceutical, or data centre environments.
Personal Attributes
- Customer-focused and service-oriented.
- Professional, reliable, and approachable.
- Strong team player with the ability to work independently.
- Calm and resilient under pressure.
- Excellent attention to detail.
- Flexible and adaptable to changing operational requirements.
- Strong communication and stakeholder engagement skills.
Key Competencies
- Incident Management
- Problem Solving and Decision Making
- Communication and Customer Service
- Planning and Coordination
- Risk Awareness and Escalation
- Attention to Detail
- Operational Monitoring
- Team Collaboration
- Time Management
What We Offer
- Competitive salary.
- Ongoing training and professional development opportunities.
- Career progression within Bidvest Noonan.
- Employee Assistance Programme (EAP).
- Recognition and reward initiatives.
- Supportive and inclusive working environment.
Why Join Bidvest Noonan?
At Bidvest Noonan, our people are at the heart of everything we do. We invest in our colleagues, recognise success, and provide opportunities for growth and development. Join our team and play a key role in ensuring our clients' facilities operate safely, efficiently, and effectively every day.
Apply today and become part of a team that delivers excellence through professionalism, innovation, and outstanding service.
‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’
