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Northgate Vehicle Hire —DUBLIN 15, County Dublin
- €29,500 a year
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- Microsoft Office
- Leaving certificate
- Annual leave
- Employee assistance program
Quick apply
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Customer Service Advisor

Northgate Vehicle Hire -
DUBLIN 15, County Dublin

Quick apply

Job details

Permanent
€29,500 a year

Benefits

Bike to work scheme
Annual leave
Company pension
Company events
Employee assistance program
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Microsoft Office
Leaving certificate
IT
Communication skills
Time management

Full job description

Customer Service Advisor

Location: Blanchardstown, Dublin 15
Contract: Permanent, Full-Time
Hours: Monday to Friday
Salary: €29,500 per annum plus performance bonus

About Northgate Vehicle Hire Ireland

Northgate Vehicle Hire has been supplying and managing vehicles for businesses across Ireland for more than 22 years. We continue to grow and lead the light commercial vehicle rental market, operating a fleet of approximately 4,500 vehicles from our depots in Dublin, Cork and Limerick.

We are now recruiting for a Customer Service Advisor to join our growing team at our Dublin Head Office.

The Role

As a Customer Service Advisor, you will play a key role in the day-to-day operation of our Service Centre. Acting as a link between customers, technicians, suppliers and internal departments, you will help ensure vehicles are maintained, compliant and available for hire while delivering excellent customer service.

Key Responsibilities

Customer Service

Deliver a first-class customer experience at all times
Manage customer enquiries professionally and efficiently
Provide regular updates to customers regarding vehicle servicing and repairs
Build and maintain strong relationships with customers and internal stakeholders
Respond to key account queries within agreed timescales

Fleet Maintenance Coordination

Schedule vehicle services and maintenance appointments
Ensure servicing is completed in line with manufacturer guidelines and customer service agreements
Minimise overdue servicing and maximise vehicle availability
Manage breakdowns and road traffic incidents promptly and effectively
Ensure preventative maintenance work is authorised and necessary

Workshop Administration

Raise, allocate, update and close job cards accurately and in a timely manner
Issue work to technicians and external repair providers
Record vehicle mileages and identify any additional repair requirements
Maintain accurate records and documentation
Raise sales invoices promptly

Compliance and Cost Control

Identify and manage warranty claims correctly
Obtain customer authorisation before any chargeable work is undertaken
Ensure recall work is completed before vehicles are returned to customers
Review and approve purchase ledger invoices
Maximise recharge opportunities where applicable
Manage minor damage claims in line with company procedures
Ensure all customer service level agreements are adhered to

General Duties

Support the smooth running of the service department
Maintain accurate logs and records
Ensure high standards of housekeeping within the department
Work collaboratively with colleagues to achieve departmental objectives

Essential Skills and Experience

Leaving Certificate or equivalent qualification
Previous customer service or administration experience
Excellent communication and interpersonal skills
Professional and approachable manner
Strong organisational and time management skills
High level of attention to detail
Good IT skills, including Microsoft Office applications
Ability to work effectively within a team environment
Flexible and proactive approach to work
Commitment to delivering exceptional customer service

Desirable Skills and Experience

Vehicle maintenance or repair qualifications
Previous experience within the automotive, fleet or rental sector
Bodyshop or vehicle repair industry experience

What Northgate Can Offer

Competitive salary
Performance bonus scheme
24 days annual leave plus an additional day off for your birthday
Free on-site parking
Company pension scheme
Life assurance
Group discounted healthcare
Employee discounts
Bike to Work Scheme
Tax Saver Commuter Tickets
Privilege Days Leave
Family-friendly benefits
Wrkit Benefits Platform
Employee Assistance Programme
Education and training assistance
Company events
Sick pay
Career development opportunities

If you are looking for a varied and rewarding role within a growing business where customer service is at the heart of everything we do, we would love to hear from you.

Quick apply

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Customer Service Advisor

About Northgate Vehicle Hire Ireland

The Role

Key Responsibilities

Customer Service

Fleet Maintenance Coordination

Workshop Administration

Compliance and Cost Control

General Duties

Essential Skills and Experience

Desirable Skills and Experience

What Northgate Can Offer