Join Alltrans Logistics, part of the DANX Carousel Group
Location: Office Based Dublin
Salary: €35,000 per annum
Hours: 40 hours per week, Monday to Friday, 8:30am – 5:30pm
Deliver Outstanding Service. Build Meaningful Relationships. Grow Your Career.
At Alltrans Logistics, part of the DANX Carousel Group, we're looking for a passionate and customer-focused Client Services Advisor to join our team.
As a leading pan-European provider of critical service logistics operating across 10 countries, we help some of the world's most recognised businesses keep their operations running smoothly. Our success is built on exceptional service, strong partnerships, and talented people who genuinely care about making a difference.
If you enjoy solving problems, building relationships, and taking ownership of customer outcomes, this could be the perfect next step in your career.
Why Join Alltrans?
We're committed to creating an environment where people can thrive.
Our Company Values:
✓ Ownership: Clear, measurable objectives empower employees to take ownership of results.
✓ Learning: We deliver personal and professional growth opportunities that are accessible and inclusive.
✓ Care: We show deep respect for our colleagues, families, subcontractors, and the wider community.
About the Role
As a Client Services Advisor, you'll be the first point of contact for our clients and suppliers, delivering an exceptional customer experience across multiple communication channels.
You'll take ownership of enquiries from start to finish, ensuring customers receive timely updates, effective solutions, and outstanding service at every stage of their journey.
No two days are the same. You'll work closely with operational teams, clients, and suppliers to resolve issues, manage expectations, and continuously improve the customer experience.
What You'll Be Doing
- Acting as the primary point of contact for client and supplier enquiries.
- Delivering a first-class customer experience through proactive communication and problem-solving.
- Managing customer enquiries through to resolution, aiming for first-contact resolution wherever possible.
- Investigating and resolving operational escalations efficiently and professionally.
- Ensuring client service level agreements (SLAs) are consistently achieved.
- Building strong, trusted relationships with clients.
- Identifying opportunities to improve processes, service delivery, and operational efficiency.
What We're Looking For
We're seeking someone who is organised, proactive, and passionate about delivering exceptional customer service.
Essential Skills & Experience
- Experience in customer service within a fast-paced logistics environment.
- Proven ability to manage client relationships effectively.
- Excellent organisational and time-management skills.
- Strong written and verbal communication skills.
- A positive, solution-focused approach to challenges.
- The ability to manage multiple priorities while maintaining high service standards.
You'll Stand Out If You
- Take ownership and accountability for your work.
- Enjoy building long-term customer relationships.
- Thrive in a busy, fast-moving environment.
- Are naturally proactive and resilient.
- Bring enthusiasm, positivity, and a team-focused mindset.
What We Offer
- Competitive salary of €35,000 per annum.
- 40-hour working week, Monday to Friday, 8:30am – 5:30pm.
- 20 days annual leave plus bank holidays.
- Company discount portal.
- Auto-enrolment pension scheme.
- Company events and social activities.
- Ongoing training and career development opportunities.
Ready to Make an Impact?
If you're passionate about customer service, enjoy working in a collaborative environment, and want to be part of a growing international organisation, we'd love to hear from you.
Apply today and become part of a team that's committed to delivering excellence every day.
