Location: Blanchardstown, Dublin 15
Contract: Permanent, Full-Time
Hours: Monday to Friday
Salary: €29,500 per annum plus performance bonus
Northgate Vehicle Hire has been supplying and managing vehicles for businesses across Ireland for more than 22 years. We continue to grow and lead the light commercial vehicle rental market, operating a fleet of approximately 4,500 vehicles from our depots in Dublin, Cork and Limerick.
We are now recruiting for a Customer Service Advisor to join our growing team at our Dublin Head Office.
As a Customer Service Advisor, you will play a key role in the day-to-day operation of our Service Centre. Acting as a link between customers, technicians, suppliers and internal departments, you will help ensure vehicles are maintained, compliant and available for hire while delivering excellent customer service.
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Deliver a first-class customer experience at all times
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Manage customer enquiries professionally and efficiently
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Provide regular updates to customers regarding vehicle servicing and repairs
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Build and maintain strong relationships with customers and internal stakeholders
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Respond to key account queries within agreed timescales
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Schedule vehicle services and maintenance appointments
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Ensure servicing is completed in line with manufacturer guidelines and customer service agreements
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Minimise overdue servicing and maximise vehicle availability
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Manage breakdowns and road traffic incidents promptly and effectively
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Ensure preventative maintenance work is authorised and necessary
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Raise, allocate, update and close job cards accurately and in a timely manner
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Issue work to technicians and external repair providers
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Record vehicle mileages and identify any additional repair requirements
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Maintain accurate records and documentation
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Raise sales invoices promptly
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Identify and manage warranty claims correctly
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Obtain customer authorisation before any chargeable work is undertaken
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Ensure recall work is completed before vehicles are returned to customers
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Review and approve purchase ledger invoices
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Maximise recharge opportunities where applicable
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Manage minor damage claims in line with company procedures
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Ensure all customer service level agreements are adhered to
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Support the smooth running of the service department
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Maintain accurate logs and records
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Ensure high standards of housekeeping within the department
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Work collaboratively with colleagues to achieve departmental objectives
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Leaving Certificate or equivalent qualification
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Previous customer service or administration experience
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Excellent communication and interpersonal skills
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Professional and approachable manner
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Strong organisational and time management skills
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High level of attention to detail
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Good IT skills, including Microsoft Office applications
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Ability to work effectively within a team environment
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Flexible and proactive approach to work
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Commitment to delivering exceptional customer service
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Vehicle maintenance or repair qualifications
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Previous experience within the automotive, fleet or rental sector
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Bodyshop or vehicle repair industry experience
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Competitive salary
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Performance bonus scheme
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24 days annual leave plus an additional day off for your birthday
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Free on-site parking
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Company pension scheme
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Life assurance
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Group discounted healthcare
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Employee discounts
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Bike to Work Scheme
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Tax Saver Commuter Tickets
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Privilege Days Leave
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Family-friendly benefits
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Wrkit Benefits Platform
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Employee Assistance Programme
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Education and training assistance
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Company events
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Sick pay
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Career development opportunities
If you are looking for a varied and rewarding role within a growing business where customer service is at the heart of everything we do, we would love to hear from you.
