Find Service representative Jobs in Dublin 2, D

Temporary Higher Executive Officer - Contact Centre Manager
Coimisiún na Meán —Dublin, County Dublin
- €60,029 a year
- Microsoft Office
- Leadership
- Communication skills
6d
Customer Service Representative
Rapport —Dublin, County Dublin
- €34,000 a year
- Full-time
- English
- No degree
8d
Inside Sales Representative - Dublin 12
REXEL —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Store discount
- Employee assistance program
Quick apply
Security - Control Room Officer NTE
BidvestNoonan —Swords, County Dublin
- €16.50 an hour
- Part-time
- No degree
- IT
- Communication skills
Quick apply
Advocacy Administrator
EPIC Empowering People In Care —Dublin, County Dublin
- €40,800–€51,349 a year
- Full-time
- Hybrid work
- Salesforce
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Experienced customer service representative
Inner City Scooters Ltd —DUBLIN 24, County Dublin
- From €120 a day
- Full-time
- Customer service
- English
- Data entry
- Store discount
- Employee discount
Quick apply
1d
Plumbing & Heating Field Sales Representative
Kellys Homevalue Builders Providers and DIY —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Sales
- Plumbing
- Business
- Employee discount
Quick apply
Channel Business Development Representative EMEA (Hybrid)
Nitro —Dublin, County Dublin
- Sales
- Salesforce
- Communication skills
Quick apply
Home Care Assistant Dublin
Blanchardstown and Inner City Home Care Association —DUBLIN 1, County Dublin
- €14.14–€25.40 an hour
- Weekend availability
- Microsoft Excel
- English
- Driving
- Employee assistance program
Driver Service Coordinator
Johnson & Perrott Fleet —Tallaght, County Dublin
- €41,000–€45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
12d
External Sales Representative - Sandyford
Brooks Timber & Building Supplies Ltd —Dublin, County Dublin
- €40,000–€60,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Employee assistance program
Quick apply
6d
Soft Services Supervisor
Apleona Ireland —Dublin, County Dublin
- €19–€22 an hour
- Full-time
- Supervising experience
- Team management
- Cleaning
Quick apply
7d
Sales Representative - Dublin
Butternut Box —Dublin, County Dublin
- From €45,000 a year
- Day shift
- Sales
- Annual leave
Quick apply
Customer Service Specialist- 12 months contract
DSV —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Customer Service Representative
Smurfit Westrock —DUBLIN 24, County Dublin
- €35,000 a year
- Full-time
- Annual leave
Quick apply
Customer Care Representative
Siemens Healthineers —Dublin, County Dublin
- €35,000–€38,000 a year
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Customer service
12d
Membership Assistant (Friends)
National Gallery of Ireland —Dublin, County Dublin
- €28,295 a year
- Weekend availability
- Sales
- Customer service
- English
- Annual leave
16h
Claim Handler (APA or CIP qualified)
Accident Repair Management Ltd —Bray, County Wicklow
- €37,600 a year
- Full-time
- Customer service
- English
- No degree
Quick apply
7d
Sales Representative
Retail Innovation Group —Dublin, County Dublin
- €17,064.00–€17,064.90 a year
- Part-time
- Communication skills
- Negotiation
- Employee assistance program
Quick apply
11d
Customer Support Associate I
4G Clinical, LLC —DUBLIN 18, County Dublin
- Holidays
- Computer Science
- Customer service
- Windows
Quick apply
18h

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Temporary Higher Executive Officer - Contact Centre Manager

Coimisiún na Meán
Dublin, County Dublin

Apply Now

Job details

Temporary
€60,029 a year
6 days ago

Qualifications

Process improvement
Microsoft Office
Quality assurance
Leadership
Communication skills

Full job description

Role Purpose

Cpl are seeking a Temporary Higher Executive Officer - Contact Centre Manager for our client Coimisiún na Meán. The successful candidate will be employed by Cpl on a 12 month temporary assignment working in Coimisiún na Meán. This role is required to lead and oversee the organisation's operational service delivery function, including governance of the outsourced contact centre provider, management of service performance, regulatory compliance, operational risk management, and customer service quality. The role is responsible for monitoring SLAs and KPIs, managing escalations and incidents, supporting supplier and contract management activities, leading service continuity planning, and driving continuous improvement initiatives. The increasing complexity and volume of operational governance, stakeholder management, reporting requirements, and service performance oversight necessitate dedicated leadership and management capacity.

About the Team

The Communications and User Support team at Coimisiún na Meán plays a vital role in shaping and maintaining the organisation's reputation and relationships with key stakeholders, internally and externally. We are responsible for developing and implementing communications approaches that promote awareness and understanding of Coimisiún na Meán's remit and activities. This includes engaging with the media, and elected representatives, managing our online presence, and overseeing events, as well as internal communications. Through our work, we aim to foster a positive and informed public discourse on media development and regulation in Ireland and beyond, and provide clarity on our organisations role, responsibilities and activities.

Key Responsibilities

Contact Centre Governance

Lead the operational relationship with the outsourced contact centre provider.
Chair operational governance meetings.
Monitor SLA and KPI performance.
Ensure contractual obligations are achieved.
Drive continuous improvement initiatives.
Prepare governance reports for senior leadership.

Operational Oversight

Manage operational escalations and incidents.
Monitor service demand, capacity and performance trends.
Lead service continuity and resilience planning.
Manage operational risks and mitigation activities.
Ensure timely resolution of customer service issues.

Regulatory Accuracy

Ensure customer interactions remain within regulatory requirements.
Review and approve operational scripts and guidance materials.
Support audit and compliance activities.
Escalate complex regulatory matters where required.

Process Ownership

Develop and maintain Standard Operating Procedures (SOPs).
Establish escalation processes and governance controls.
Develop contact handling frameworks.
Define and monitor service standards.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Essential Skills, Experience and Expertise

Applicants should demonstrate substantial experience in one or more of the following:

Contact centre management.
Operational service delivery management.
Outsourced provider governance.
Supplier and contract management.
Service performance monitoring and reporting.
Quality assurance and continuous improvement.
Incident, escalation and risk management.
Customer operations within a regulated environment.

Essential Skills and Qualifications

Proven leadership and people management experience.
Strong operational management capability.
Experience managing SLAs, KPIs and service performance frameworks.
Excellent analytical, reporting and decision-making skills.
Experience preparing governance reports and executive briefings.
Strong stakeholder engagement and communication skills.
Excellent organisational and planning abilities.
Strong Microsoft Office and reporting tool proficiency.

Desirable skills

Experience within a regulator, public body or regulated industry.
Contact Centre Management Experience
CRM platform governance and operational oversight.
Service design and process improvement experience.
Business continuity and resilience planning experience.
Quality assurance framework development.
Project or programme management experience.

Desirable Qualifications

Project or programme management qualification.
Professional certification in operational management, service management, governance, or related disciplines.

Additional Beneficial Attributes

Strong supplier relationship management capability.
Experience leading teams through change and transformation.
Excellent stakeholder influencing skills.
Commitment to delivering high-quality customer and stakeholder experiences.
Strong risk management and problem-solving skills.

Apply Now

Refine Your Search

service representative jobs in dublin 2, d

Temporary Higher Executive Officer - Contact Centre Manager

Customer Service Representative

Inside Sales Representative - Dublin 12

Security - Control Room Officer NTE

Advocacy Administrator

Experienced customer service representative

Plumbing & Heating Field Sales Representative

Channel Business Development Representative EMEA (Hybrid)

Home Care Assistant Dublin

Driver Service Coordinator

External Sales Representative - Sandyford

Soft Services Supervisor

Sales Representative - Dublin

Customer Service Specialist- 12 months contract

Customer Service Representative

Customer Care Representative

Membership Assistant (Friends)

Claim Handler (APA or CIP qualified)

Sales Representative

Customer Support Associate I

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