Location: Tallaght, Dublin 24, Ireland
Job Type: Full Time
About Us: Johnson & Perrott Fleet is part of the Johnson & Perrott Motor Group and one of Ireland’s largest fleet companies. Johnson & Perrott Fleet is also the Irish partner for Element ARVAL who manage 3 million vehicles in over 50 countries. Johnson & Perrott Fleet has established itself as one of Ireland’s predominant vehicles leasing and fleet providers offering corporate customers a dependable, reliable and professional service
Job Summary:
Reporting to the Driver Services Team Leader, the Driver Support Coordinator will be responsible for the delivery of exceptional driver support, the coordination and management of a high-quality service, maintenance & repair programme.
Main Objectives and Responsibilities:
- Efficiently process high volumes of telephone enquiries.
- Daily authorisation of repairs.
- Issuing order numbers and agreeing service.
- Agreeing maintenance and repair costs within agreed guidelines in order to minimise costs.
- Organising the logistics around NCT & CVRT test requirements
- Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets.
- Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy.
- Ensure all complaints/communications are dealt with in a timely manner while adhering to the correct policy and within agreed guidelines.
- Daily update of Database and correspondence and processing of maintenance invoices on our system.
- Achieve team goals and achieve individual targets as outlined by line manager.
Key Requirements:
- Experience as a Service Manager or Service Advisor at a dealership or vehicle manufacturer.
- Experience working in a corporate office environment and dealing with customers is advantageous.
- Computer literate with excellent working knowledge of Microsoft Office Systems (i.e. Word, Excel) and garage systems desirable.
- Excellent numeracy and literacy required.
- Pragmatic decision-maker with a good technical knowledge.
- Must be comfortable negotiating and talking to repairing service agents and internally to resolve issues to mutual satisfaction.
- Good telephone communicator with both suppliers and customers.
- High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm.
The role may suit someone with previous service advisor experience and or someone with previous accident management experience.
Pay: €41,000.00-€45,000.00 per year
Experience:
- Service Advisor: 3 years (preferred)
Licence/Certification:
- B Driving Licence (required)
Work authorisation:
Work Location: In person
