We are looking for a Soft Services Supervisor to join our team in a pharma site in Dublin 15
Shift Pattern Monday to Friday 08:30 - 17:30
Duties & Responsibilities:
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Directly supervise and manage the NGMP Cleaning Team and General Operatives on a daily basis
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Allocate tasks, manage rotas, and ensure adequate staffing levels across all shifts
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Monitor staff performance and address issues in a timely and professional manner
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Support onboarding and training of new team members
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Open, manage, and close Work Orders (WOs) accurately and in a timely manner using the CMMS/FM system
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Ensure all completed tasks are properly documented and signed off
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Conduct regular quality inspections and audits of cleaned areas
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Ensure cleaning schedules are adhered to and any deviations are corrected promptly
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Manage and monitor cleaning materials, equipment, and consumable stock levels
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Supervise General Operatives in carrying out tasks such as waste management, porterage, set-up/breakdown of spaces, and general site support
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Ensure all team members comply with site health & safety policies and procedures
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Carry out risk assessments and method statement reviews as required
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Report accidents, near misses, and hazards promptly
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Ensure COSHH compliance and safe use/storage of cleaning chemicals
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Maintain up-to-date records of training, compliance, and certifications
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Act as the key point of contact between the soft services team and the Facilities Manager
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Provide daily/weekly operational reports and highlight any issues or risks
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Liaise with client representatives and other departments in a professional and courteous manner
Qualifications and experience
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Previous supervisory experience in a Facilities Management or Soft Services environment
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Hands-on experience in cleaning operations and general site services
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Proficient in closing and managing Work Orders using FM/CMMS platforms
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Strong leadership and team management skills
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Excellent communication and organisational abilities
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Knowledge of Health & Safety legislation and COSHH regulations
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Ability to work effectively in a fast-paced, client-facing environment
We look forward to hearing from you!
IND3
