Job Req Number: 123931
Time Type: Full Time
At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.
Customer Service Specialist - 12 months fixed term contract
Quantum -Kilshane
Mon-Fri, 37.5 hours
Are you a customer-focused professional who enjoys problem-solving, working with data, and delivering excellent service? Join DSV Contract Logistics as a Customer Service Specialist and become part of a team that keeps supply chains moving.
In this role, you will support the day-to-day operations of our bonded warehouse and transport services, ensuring our internal and external customers receive a consistently high standard of service. You will work closely with customers, transport providers, customs authorities, suppliers, and internal teams to coordinate shipments, resolve queries, and maintain accurate operational records.
At DSV, your contribution matters. Through your attention to detail, analytical approach, and commitment to customer service, you will help ensure goods move efficiently and customers receive the reliable service they depend on.
What will you be doing?
- Coordinate outbound shipments with customers, transport providers, customs authorities, and internal teams.
- Handle customer enquiries promptly and professionally, providing accurate information and effective solutions.
- Maintain accurate shipment records and database information to ensure full traceability.
- Support operational teams with customer-focused solutions and issue resolution.
- Liaise with internal stakeholders to ensure service levels and customer expectations are consistently met.
- Monitor service performance and proactively escalate potential issues or delays.
- Request and manage invoices from suppliers and customers.
- Analyse shipment information and identify any issues relating to goods leaving bonded warehouses.
- Produce and maintain operational reports and data records.
- Participate in team meetings and contribute ideas for process and service improvements.
- Ensure all activities are carried out in accordance with company procedures, compliance requirements, and health and safety standards.
About you
- Experience in a customer service, logistics, transport, supply chain, or operational support role.
- Strong Microsoft Office skills, with advanced Excel knowledge being essential.
- Confidence using Excel for data analysis, reporting, reconciliation, and managing large volumes of information.
- Excellent attention to detail and a high level of accuracy.
- Strong problem-solving and analytical skills.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-focused approach with a commitment to delivering high service standards.
- Logistics experience is preferred but not essential.
- Proficiency in Microsoft Excel and Word
- Good commercial awareness and understanding of cost and profitability
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
Next Steps
If this sounds like the next step for you, please follow the links and apply with your CV without delay!
Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and background checks.
We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com
