Find Programme lead Jobs in Dublin 2, D

Customer Experience Manager
Butlers Chocolates —DUBLIN 17, County Dublin
- Full-time
- Management
- Customer service
- English
- Store discount
- Wellness program
Quick apply
14d
Grade VIII, Service Improvement Lead NRS15496A / Grade VIII, Programme Manager NRS15496B
Health Service Executive —Dublin, County Dublin
- Part-time
- In-person
12d
Officer, Festivals and Events
Failte Ireland —DUBLIN 1, County Dublin
- €58,528–€83,697 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Change Programme Manager - 12-month Fixed-Term Contract
Arachas —Sandyford, County Dublin
- €12,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
UK&I Transition Senior Project Manager (PMO)
ISS Facility Services —Citywest, County Dublin
- €60,000–€65,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Employee assistance program
Quick apply
11d
Programme Coordinator San Carlo Leixlip Kildare
Sherpa Kids —Leixlip, County Kildare
- Full-time
- Microsoft Word
- Childcare
- Microsoft Outlook
Quick apply
Regional Head of Services
ALONE —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
- Sick pay
Quick apply
Lounge Host - Aer Lingus Lounge Dublin Airport
BaxterStorey —Dublin, County Dublin
- €15.40 an hour
- Full-time
- Hospitality
- Customer service
- No degree
- Employee assistance program
- Life insurance
10d
Customer Service Team Lead - Visitor Attraction Centre
Explorium National Science & Sport Centre —Sandyford, County Dublin
- €16.30 an hour
- Weekend availability
- Customer service
- English
- Supervising experience
- Store discount
- Employee discount
Quick apply
2d
Assistant Practice Manager
Atlantic Healthcare Alliance —Tallaght, County Dublin
- €25 an hour
- Part-time
- Management
- Clinic
- Leadership
- Employee assistance program
- Sick pay
Quick apply
12d
Healthcare Records Manager
Beaumont Hospital —Dublin, County Dublin
- €58,477–€66,677 a year
- Overtime
- Management
- English
- Leaving certificate
- Annual leave
Quality Control and Training Manager
BidvestNoonan —Dublin, County Dublin
- €19.90 an hour
- Full-time
- English
- Organisational skills
- Cleaning
- Annual leave
Quick apply
Goods In Supervisor
Conaty Food & Catering Supplies —Dublin, County Dublin
- €35,000–€38,000 a week
- Full-time
- No degree
- Warehouse experience
- IT
- Employee assistance program
- Employee discount
Quick apply
10d
English Language Assistant in France
Language Connexion —Dublin, County Dublin
- €970 a month
- Part-time
- English
- Communication skills
Quick apply
3d
Part Time Lounge Host - Aer Lingus Lounge Dublin Airport
BaxterStorey —Dublin, County Dublin
- €15.40 an hour
- Full-time
- Hospitality
- Customer service
- No degree
- Employee assistance program
- Life insurance
3d
Front Office Manager
Hampton by Hilton- Chancery street —DUBLIN 7, County Dublin
- Weekend availability
- Customer service
- Hotel
- No degree
Quick apply
PROJECT MANAGER – DATA CENTRE CAMPUS (Operational)
Navita Technical —Dublin, County Dublin
- €108,000–€125,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Afterschool Leader / Mentor/ Teacher (Part-Time) – Robotics & AI Afterschool Classes
RoboticsAI Club —Dublin, County Dublin
- €45–€65 an hour
- Part-time
- Experience working with children
- Organisational skills
- AI
Quick apply
Front Office Manager
Dean Group (Ireland) —Dublin, County Dublin
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Annual leave
- Gym membership
Quick apply
Recovery Support Worker - Mental Health Services
Highfield Healthcare —Dublin, County Dublin
- 12 hour shift
- No degree
10d

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Customer Experience Manager

Butlers Chocolates
DUBLIN 17, County Dublin

Quick apply

Job details

Full-time
14 days ago

Benefits

Store discount
Wellness program
Bike to work scheme
On-site gym
Employee assistance program
Employee discount
Gym membership
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Project management
Bachelor's degree
Communication skills

Full job description

Job Spec

Own and champion the end-to-end customer experience strategy across all cafe locations.
Design, deliver and evaluate customer experience training programmes for cafe teams.
Lead sales training and education around the chocolate category of Ireland’s leading premium chocolate brand.
Coach and mentor team members and store leaders to raise service standards, without formal line management responsibility.
Gather, analyse and interpret customer experience data (e.g. mystery shopper results, customer feedback, sales data) to identify trends and opportunities.
Produce clear, actionable reports for the senior leadership team, translating data into recommendations.
Develop and continuously improve customer experience standards, tools and resources (e.g. training materials, service guides, onboarding content).
Work autonomously to plan, prioritise and deliver projects that enhance the customer journey.
Play an active role in the chocolate side of the business, supporting product knowledge, training and customer experience initiatives relating to chocolate as well as coffee.
Partner with the Head of Coffee and Training and other stakeholders to align customer experience initiatives with wider brand and business goals.
Keep up to date with industry trends and best practice in customer experience, coffee and chocolate, bringing fresh ideas into the business.
Support the roll-out of new products, promotions and initiatives from a customer experience and training perspective.
3–5 years' experience in a similar customer experience, training or coaching role, ideally within hospitality, cafe, food & beverage or retail.
A degree would be beneficial, though not essential — relevant experience will be considered equally.
A genuine passion for Industry, and an interest in developing knowledge across both.
Strong training and coaching skills, with the ability to inspire and influence teams without direct authority.
Confident working with data — comfortable gathering, analysing and reporting on customer experience metrics.
Excellent written and verbal communication skills, with the ability to produce clear reports for senior stakeholders.
Highly self-motivated and comfortable working autonomously, managing own workload and priorities.
Strong organisational and project management skills, with a hands-on, can-do approach and a professional approach to the role.
Willingness to travel between Multiple locations as required.

What we offer

Competitive salary
Employee discount
EAP Programme
Training and development opportunities
The opportunity to help lead one of Ireland's most established premium chocolate and coffee brands.
The chance to make a meaningful impact by developing people, driving business success and creating exceptional customer experiences every day.

Benefits:

Bike to work scheme
Employee discount
On-site gym
On-site parking
Store discount
Wellness program

Education:

Bachelor's (preferred)

Experience:

customer : 3 years (preferred)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

programme lead jobs in dublin 2, d

Customer Experience Manager

Grade VIII, Service Improvement Lead NRS15496A / Grade VIII, Programme Manager NRS15496B

Officer, Festivals and Events

Change Programme Manager - 12-month Fixed-Term Contract

UK&I Transition Senior Project Manager (PMO)

Programme Coordinator San Carlo Leixlip Kildare

Regional Head of Services

Lounge Host - Aer Lingus Lounge Dublin Airport

Customer Service Team Lead - Visitor Attraction Centre

Assistant Practice Manager

Healthcare Records Manager

Quality Control and Training Manager

Goods In Supervisor

English Language Assistant in France

Part Time Lounge Host - Aer Lingus Lounge Dublin Airport

Front Office Manager

PROJECT MANAGER – DATA CENTRE CAMPUS (Operational)

Afterschool Leader / Mentor/ Teacher (Part-Time) – Robotics & AI Afterschool Classes

Front Office Manager

Recovery Support Worker - Mental Health Services

I want to receive the latest job alerts for programme lead in dublin 2, d

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