Find Customer service manager Jobs in Dublin, D

Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
Customer Service Executive
NSUS Limited —Sandyford, County Dublin
- €31,000–€34,000 a year
- Full-time
- Google Suite
- Customer service
- English
- Employee assistance program
- Gym membership
Quick apply
9d
Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
Customer Service Representative
Component Distributors Group —Dublin, County Dublin
- From €33,000 a year
- Full-time
- English
- Forklift
- Driving
- Annual leave
- Employee discount
Quick apply
7d
Operations & Property Coordinator
Owen Reilly —Dublin, County Dublin
- €35,000–€40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Planner/Scheduling Coordinator - SITE BASED
Agilent Technologies —Dunboyne, County Meath
- From €24 an hour
- Full-time
- English
- In-person
- Communication skills
Quick apply
9d
Sales Agent - Inbound & Outbound
HomeSecure —Sandyford, County Dublin
- Up to €49,000 a year
- Sales
- No degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
6d
Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% remote)
LimeFlight —Dublin, County Dublin
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
Service Desk Manager
Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Analysis skills
8d
Deputy Manager - Zara Home Dublin
INDITEX —Dublin, County Dublin
- Full-time
- In-person
- Leadership
- Communication skills
- Employee discount
Quick apply
Customer Service Duty Manager
Dublin Express —Dublin, County Dublin
- Up to €42,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
8d
General Manager - Zara Home Dublin
INDITEX —Dublin, County Dublin
- Full-time
- In-person
- Leadership
- Communication skills
- Employee discount
Quick apply
Assistant Manager
Søstrene Grene —Dún Laoghaire, County Dublin
- €32,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Annual leave
- Employee discount
Quick apply
Operations Senior Manager
Teleperformance —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Estate Manager
Rapport —Dublin, County Dublin
- €65,000–€75,000 a year
- Full-time
- Hospitality
- Customer service
- Maintenance
Employee Relations Advisor
BidvestNoonan —Swords, County Dublin
- €50,000–€55,000 a year
- Full-time
- No degree
- Human resources
Quick apply
Recruitment Business Partner
Teleperformance —Dublin, County Dublin
- Up to €35 a year
- Full-time
- Customer service
- Microsoft Office
- Recruiting
Store Manager Dylan Oaks - Swords, Dublin
Dylan Oaks Jewellery —Swords, County Dublin
- €34,000–€40,000 a year
- Full-time
- Management
- Inventory control
- Sales
Quick apply
13d
Macra Make the Moove Project Manager
Macra na Feirme —Dublin, County Dublin
- €50,000–€55,000 a year
- Part-time
- Hybrid work
- Project management
- Communication skills
- Work from home
- Employee assistance program
Quick apply
5d
Client Success & Growth Manager
The Website Shop —Harold's Cross, County Dublin
- €40,000–€48,000 a year
- Full-time
- Customer service
- Business development
- Project management
Quick apply
5d

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Customer Operations Manager

Blackhawk Network -
Santry, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance program
Private medical insurance

Qualifications

CPC Card
Process improvement
E-commerce
Analysis skills
AI
Leadership
Communication skills

Full job description

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

Job Title: Customer Service Operations Manager

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 37.5

Reports to: Director, Customer Service

We are looking for an experienced customer support operations leader to oversee service delivery for the One4all business. The role leads in-house and outsourced customer service teams across Ireland, El Salvador and Greece, with responsibility for performance, compliance, quality and continuous improvement.

This is a high-impact leadership role in a multi-site, regulated environment, with real scope to improve service, develop teams and shape how we support customers as the business grows.

Responsibilities:

Leading day-to-day customer support operations across in-house and outsourced teams
Delivering SLA, KPI and quality performance across all channels
Coaching and developing the Swords-based team and building a high-performance culture
Managing third-party partners to agreed service, governance and improvement standards
Ensuring compliance with relevant regulatory requirements, including CPC and GDPR
Overseeing complaints, reporting, controls, incidents and KRIs
Driving customer experience improvements, including CSAT, self-service and automation
Supporting new initiatives, forecasting, seasonal planning and wider EMEA collaboration

What success looks like

Strong operational performance across service, quality and compliance measures
An engaged, well-led team with clear accountability and development
Effective outsourced partner management
Measurable improvements in customer satisfaction, efficiency and customer effort
Practical use of automation, AI and process improvement to enhance service delivery

Qualifications:

Experience leading high-performing customer support or contact centre teams
Strong track record in multi-site, multi-country service operations
Experience managing outsourced service providers against SLAs and KPIs
Strong people leadership, coaching and team development skills
Experience running QA, KPI and performance frameworks
Comfortable working in regulated or highly controlled environments
Strong analytical, stakeholder management and communication skills
Comfortable operating across functions, countries and time zones

Preferred experience

Experience in financial services, payments, gift cards, e-commerce or another regulated environment
Exposure to complaints governance or regulated customer processes
Experience improving customer journeys, self-service or digital support models
Experience using automation or AI tools to improve service operations or customer outcomes

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Pension scheme, and exclusive discounts with our one4all cards.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates
Stage 2: Screening Call
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

customer service manager jobs in dublin, d

Customer Operations Manager

Customer Service Executive

Team Manager- Dublin

Customer Service Representative

Operations & Property Coordinator

Planner/Scheduling Coordinator - SITE BASED

Sales Agent - Inbound & Outbound

Customer Success Manager - Airline or Airline Catering 80-100% (Europe, 100% remote)

Service Desk Manager

Deputy Manager - Zara Home Dublin

Customer Service Duty Manager

General Manager - Zara Home Dublin

Assistant Manager

Operations Senior Manager

Estate Manager

Employee Relations Advisor

Recruitment Business Partner

Store Manager Dylan Oaks - Swords, Dublin

Macra Make the Moove Project Manager

Client Success & Growth Manager

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