Job Title: Customer Services Executive
Department: Operations
Reports to: Customer Services Manager
Location: Hybrid working policy after successful completion of IFSC office-based training.
Company Benefits:
Healthcare, Pension, Discretionary ASR and Bonus Scheme, Life Assurance, Disability Benefit, Learning & Development Department, Taxsaver commuter tickets, Bicycle to Work Scheme, Non-contributory Sports & Social Club.
Main Purpose of the Job:
At Betdaq, Our Customer Service Executives are the face of our business, responsible for providing the best possible customer experience. Bring your character to a Customer Service Executive role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.
Key Responsibilities:
· Customer Service: Engage with customers from all product verticals via phone, e-mail and live web chat as well as any other company approved technology and deliver best practice high quality customer service.
· Quality Control: Participate in the ongoing quality assurance and control program to ensure the highest levels of service, consistency and professionalism in the Team.
· Product Knowledge: Engage with and participate in the company induction and learning and development program so you achieve the high level of product knowledge required to assist customers in a consistent and professional manner.
· Corporate Social Responsibility: Liaise closely with the Risk and Compliance team on all customer matters relating to corporate responsibility, social responsibility, payments and account administration.
· Communication: Participate actively in the ongoing dissemination of information between our customers and the internal business as required. Act as an information hub where information is received, disseminated, and sent to the appropriate recipient in a timely fashion.
· Brand Ambassador: Always act appropriately being the first point of contact for customers to the business and always be an ambassador for Betdaq, representing the brand and company values at every stage of any customer interaction.
· KPI/Reporting Process: Assist the Customer Service Manager in preparing business reports on client and team performance.
Key Values:
· We are driven
· we work collaboratively
· We have a positive “can do” attitude
· We operate with integrity
· We evolve and adapt
Required Qualification:
Leaving Certificate or equivalent
Preferred Qualification:
3rd Level degree or equivalent
Required Experience:
·2+ years contact centre experience.
·Previous betting industry experience
Required Skills:
· Problem solver with a good attention to detail
· The ability to establish a rapport with our Customers using excellent verbal skills with a polite and courteous manner
· Excellent oral and written communication skills
· Computer literate, able to navigate across different company systems
· Daily awareness of products and events
Pay: €30,000.00-€32,000.00 per year
Benefits:
- Additional leave
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- On-site parking
- Private medical insurance
- Sick pay
- Wellness program
- Work from home
Ability to commute/relocate:
- DUBLIN 1, County Dublin: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- How many years betting industry experience do you have?
Education:
- Leaving Certificate (preferred)
Experience:
- customer service: 2 years (required)
Language:
Work Location: Hybrid remote in DUBLIN 1, County Dublin
