Mater Private Network is seeking an operational Team Lead to join our Central Administration department. This is a hands-on, fast-paced supervisory role where you will balance day-to-day administrative duties with guiding, motivating, and supporting a multidisciplinary team. You will play an active part in driving operational efficiency, upholding high standards of patient care, and ensuring our administrative services run smoothly and accurately.
Key Responsibilities
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Team Supervision & Leadership: Direct, coordinate, and motivate administrative staff under your remit; balance workload distribution across the team; manage staff performance, attendance, and general well-being.
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Operational Management: Oversee day-to-day central administration to meet strict deadlines and service level agreements; monitor and review office documentation (reports, correspondence) for maximum accuracy.
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Service Excellence: Ensure a dignity-first, customer-focused environment for all patients and clients; act on feedback from service users to continually improve processes.
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Records & Systems: Organise and leverage appropriate hospital technology to streamline administrative workflows; maintain reliable, secure archive and record management systems in strict compliance with confidentiality standards.
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Communication & Collaboration: Act as a communication bridge between frontline administrative staff and middle management; organise and participate in operational meetings; maintain cross-departmental harmony.
Qualifications & Experience Required
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Education: Leaving Certificate standard of education (or equivalent).
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Experience: Proven experience working within a hospital or healthcare environment, with a strong understanding of administrative workflows and operational processes.
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Leadership: Demonstrated ability to manage, supervise, and motivate a team within a multidisciplinary setting.
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Technical Skills: Strong IT literacy and proficiency with administration software/tools.
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Interpersonal Skills: Exceptional communication skills with a high degree of empathy and sensitivity towards patient needs.
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Attributes: High level of discretion, initiative, strong organisational ability, and precise attention to detail.
Key Terms & Conditions
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Probation: 6-month probationary period (subject to potential extension).
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Medical Fitness: Appointment is subject to a pre-employment medical assessment carried out by an independent medical advisor appointed by the hospital.
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Annual Leave: As per contract.
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Attire: Professional business attire required in line with departmental policy.
Location: Mater Private Network Eccles Street
Reporting To: Operations Manager (or Nominee)
Hours: 37 hours per week (Flexible working required)
Shift Patterns are as follows:
06:00 - 14:00
07:00 - 15:00
08:00 - 16:00
10:00 - 18:00
Salary: Dependent on Experience (DOE)
MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITIES EMPLOYER.
