Service Administrator / Receptionist
Cartow Service Centre, Finglas, Dublin
Full-Time | Monday to Friday | €30,000 - €35,000 DOE
Cartow Service Centre is a busy, fast-paced independent workshop based in Finglas and forms part of the larger Cartow.ie group, one of Ireland's leading nationwide towing and recovery providers.
We work predominantly with major fleet management and warranty companies, delivering high-quality workshop services and customer support. Due to continued growth, we are seeking an organised and customer-focused Service Administrator to join our front-of-house team.
Reporting directly to the Service Manager, this role is ideal for an experienced administrator who thrives in a busy automotive, service, or fleet environment and enjoys dealing with customers daily.
Key Responsibilities
- Acting as the first point of contact for customers both in person and over the phone
- Managing front desk reception and customer enquiries
- Scheduling vehicle bookings and coordinating workshop appointments
- Liaising with fleet customers, warranty providers, suppliers, and workshop staff
- Processing job cards, invoices, and service documentation
- Maintaining accurate customer and vehicle records
- Managing incoming and outgoing communications professionally and efficiently
- Supporting the Service Manager with daily administrative tasks
- Ensuring a high standard of customer service at all times
About You
The ideal candidate will have:
- Previous experience in a service administration, reception, workshop, motor industry, fleet, or similar customer-facing administrative role
- Strong communication and organisational skills
- The ability to multitask and work efficiently in a fast-paced environment
- Excellent telephone manner and customer service skills
- Good attention to detail and accuracy
- Strong Microsoft 365 skills, including Outlook, Excel, and Word
- Experience using SIMS workshop software would be a distinct advantage
- A positive attitude with the ability to work as part of a team
What We Offer
- Competitive salary of €30,000 - €35,000, depending on experience
- Monday to Friday working hours only (8:00am - 5:00pm)
- Bike to Work Scheme
- Stable, long-term employment with a growing company
- Supportive team environment
- Opportunity to become part of a respected nationwide business
Apply Now
If you have strong administration skills, enjoy working with customers, and are looking for a rewarding role within a busy and professional workshop environment, we'd love to hear from you.
Apply today with your CV and become part of the Cartow team.
Pay: €30,000.00-€35,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
