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Customer Care (Receptionist)

IVC -
Dublin, County Dublin

Apply Now

Job details

Full-time
€14.50 an hour
21 hours ago

Benefits

Annual leave
Employee assistance program
Employee discount

Qualifications

Customer service
Organisational skills

Full job description

Veterinary Receptionist (Customer Care)

Ark Vetcare, Kilmacud

Full-time, Permanent

Salary €14.50 per hour

Be the Friendly Face of a Busy and Caring Veterinary Practice

Are you passionate about delivering exceptional customer service and looking for a role where you can make a genuine difference every day? At Ark Vetcare Kilmacud, we're looking for a friendly, organised, and professional Veterinary Receptionist to join our experienced team and become the welcoming face of our practice.

This is an exciting opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating positive experiences for clients and their pets. As the first point of contact for our clients, you'll play a vital role in ensuring every visit to the practice is as smooth, supportive, and stress-free as possible.

About Ark Vetcare Kilmacud

Ark Vetcare Kilmacud is a busy and well-established Small Animal Veterinary Hospital located in South Dublin. We are proud to be at the heart of our local community, providing outstanding veterinary care in a welcoming and professional environment. Our loyal client base trusts us to deliver exceptional standards of care, and our reception team plays a crucial role in maintaining those relationships.

Our modern hospital is equipped to manage both routine and emergency cases, offering a comprehensive range of medical and surgical services. We are committed to providing the highest standards of patient care while creating a supportive and rewarding workplace for our team.

You'll be joining a close-knit group of ten dedicated professionals, including four Veterinary Surgeons, three Veterinary Nurses, two Receptionists, and an Animal Care Assistant. Collaboration, mutual support, and a shared passion for animal welfare are at the heart of everything we do.

The Role

As a Veterinary Receptionist, you will be at the centre of the client journey, helping to ensure the smooth day-to-day running of the practice while delivering a warm and professional service to every visitor.

Your responsibilities will include welcoming clients and their pets, managing appointments through our tailored booking system, answering telephone calls and responding to client enquiries, processing payments and cash transactions, and supporting the administrative functions of the practice. You'll also assist with stock management, coordinate deliveries, maintain high standards of cleanliness throughout the practice, and work closely with our veterinary and nursing teams to ensure the best possible experience for both clients and patients.

This is a varied role that requires excellent organisational skills, attention to detail, and the ability to confidently manage multiple priorities in a busy clinical environment.

About You

We're looking for a proactive and reliable individual who enjoys working with people and is passionate about delivering excellent customer care. You'll be a confident communicator with a warm and professional approach, capable of building strong relationships with clients while remaining calm and organised during busy periods.

The ideal candidate will have previous receptionist or front-of-house experience within a customer service environment and be comfortable using computer systems, handling data entry tasks, and navigating multiple software platforms. Experience handling payments and discussing financial matters with clients is important, as is a high standard of organisation and attention to detail.

Most importantly, you'll be a genuine team player who enjoys supporting colleagues, takes pride in maintaining a welcoming environment, and shares our commitment to animal welfare and exceptional client care.

Work-Life Balance Matters

This full-time position is based on a 40-hour week, worked across five days between Monday and Saturday. Flexible shift patterns are available, allowing for a healthy balance between work and personal commitments.

The role includes participation in a Saturday rota of one in every two Saturdays, working from 8:00am to 2:00pm, with a day off in lieu during the week. There are no Sunday shifts, no Bank Holiday requirements, and no out-of-hours commitments, giving you the opportunity to enjoy a predictable and balanced working schedule.

Why Join Ark Vetcare?

At Ark Vetcare, we recognise that our people are the foundation of our success. We are committed to creating a workplace where our colleagues feel valued, supported, and empowered to grow.

In addition to a competitive salary of €14.50 per hour, we offer a comprehensive benefits package designed to support your wellbeing, career development, and financial security. This includes annual leave, birthday leave, paid maternity, paternity, bereavement and sick leave, employer pension contributions, annual salary reviews, discounted veterinary treatment for your own pets, free flu vaccinations, access to our Employee Assistance Programme, cycle-to-work scheme, and a range of employee discounts and wellbeing initiatives.

We are also committed to helping our people develop and progress. Whether you're looking to grow your skills, take on greater responsibility, or explore future leadership opportunities, you'll have access to ongoing development programmes, career progression pathways, and support from an experienced management team.

Join Our Team

If you're looking for a rewarding role where you can combine your customer service skills with a love of animals, we'd love to hear from you.

Join a friendly, supportive team where every day brings the opportunity to make a positive difference to pets, their owners, and your colleagues. Take the next step in your career and become part of the Ark Vetcare family.

€14.50 per hour

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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