JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Headline Responsibilities
Reporting directly to the Guest Services Ambassador Team Leader, the GSA will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors and therefore, they will need to be on the ball in any situation, providing a lasting and unique Guest Experience that makes our customers feel welcome, comfortable and brings our customer's brand to life. This person will need to work collectively as a team and show a passionate understanding of our guests’ needs and requirements, striving to exceed expectations wherever possible.
Guest Welcome Experience
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Capture eye contact with EVERY guest as soon as they walk through the door
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Smile and stand to greet EVERY guest who approaches the Reception desk
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Provide a welcoming, first class home from home feeling
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Maintain a consistent hosting experience being personable, chatty and helpful
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Help guide our guests through the visitor management sign in process, ensuring the mandatory NDA is signed by every external visitor
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Provide consistent service in line with global expectations (ie. offering to store coats & belongings, offering drinks whilst waiting, assisting with WiFi connection etc.)
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Contact hosts timely and efficiently using multiple channels of communication
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Keep our guests informed of when they will be collected by their hosts
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Fully cross-train as GSA, Lobby Host to cover as per business demand
Self Presentation
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Adhere to global dress code standard and remain smart/polished at all times
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Ensure professional personal presentation at all times (including body language etc.)
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Exude a friendly, smiley and bubbly demeanour to every visitor
Presentation of Reception & Extended area
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Reception desk to have a minimalistic look and be free from clutter
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Waiting area to be as per global standard and immaculately presented
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Suitable literature on coffee tables if required/approved
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Maintain organisation and cleanliness of cloakroom
Internal & External Customer Relationship Management:
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Build strong and lasting rapport with internal and external customers on all levels of seniority (ie. EAs, AEs, VPs, suppliers, vendors, customers etc.)
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Actively recognise returning visitors
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Maintain a strong relationship and understanding with the Building lobby team
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Promote concierge service when required
Security
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Adhere to strict corporate security policies at all times
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Build strong working relationship with on site security agents
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Issue temporary passes as per security process
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Promote the importance and process of Security rules and procedures
Administration/Other:
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Accurately follow process for pre-registering visitors
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Swiftly resolve situations with unknown guests
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Utilise multiple resources to respond to general enquiries
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Pro-actively seek out hosts to follow up on temp cards, guests lists for events, using internal communication for pre-registration etc.
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Actively participate in company resources (ie. Chatter) promoting guest experience and positivity for the culture and brand.
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Have an understanding of our customers products and the direction of growth for Salesforce overall
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Participate in company initiatives
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Maintain a flexible approach to change in line with business demand and an ever developing company
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Adhere to ad hoc requests as outlined by the Workplace Services Management team
Qualifications:
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Hospitality/Retail experience preferred but not essential.
- Strong Customer service background in a fast paced environment
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Intermediate-advanced IT skills (G-mail and Google docs preferred but not essential)
Inter-personal skills:
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Passionate attitude for Customer service
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Friendly, helpful and willing to go the extra mile to help meet our customer’s needs
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Able to prioritise effectively
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Proactive and positive attitude
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Team player & problem solver
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Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy
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Excellent multi-tasking, project management and organisational skills
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Ability to work in a fast-paced environment and meet deadlines
Location:
On-site –Dublin, IRL
Job Tags:
Hiring
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
