Title: Front of House
Location: Dublin 2
Salary: €30,000 - €32,000 per annum
Job Type: Permanent Full-Time Position
Working Hours: Monday to Friday. Flexibility is required to support occasional later evening meetings and events.
Job Summary
This position is based at a prestigious five-star venue in Dublin City and offers an exciting opportunity to support the delivery of a high-quality cleaning operation. The successful candidate will play a key role in ensuring operational excellence, maintaining exceptional client satisfaction, supporting team performance, and driving continuous improvement across the contract. Strong IT skills are essential, as the role involves reporting, scheduling, performance monitoring, and the effective use of operational systems to support day-to-day service delivery.
Key Responsibilities
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Take ownership of the internal and external visitor experience, ensuring all interactions leave a positive and memorable impression.
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Deliver core front of house services including visitor sign-in, badging, luggage handling, lost property management, and deliveries.
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Receive, direct, and respond to telephone, email, and other front-of-house enquiries.
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Greet, assist, and direct visitors, candidates, new hires, contractors, and members of the public professionally and efficiently.
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Maintain awareness of onsite meetings and events to ensure a personalised visitor experience.
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Ensure front of house, meeting rooms, and event spaces are maintained to the highest presentation standards.
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Set up meeting and event spaces in accordance with operational requirements and Health & Safety guidelines.
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Monitor meeting room environments, including furniture, equipment, signage, consumables, and room conditions.
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Manage and maintain room booking systems, Outlook calendars, conference room finders, and SharePoint scheduling tools.
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Provide visitors and employees with information on local amenities, including restaurants, hotels, shops, and transport services.
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Liaise daily with onsite partners, including security, cleaning, and facilities teams, to coordinate meetings and events.
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Respond promptly and professionally to meeting and event enquiries.
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Support room booking display updates and occupancy management processes.
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Assist with workplace audits, site inspections, and walk-the-floor reviews.
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Provide support across wider facilities services, including helpdesk requests, mail and courier services, administrative tasks, and ad hoc projects.
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Work collaboratively across multiple workplace settings as part of a customer-focused team.
Requirements
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Previous experience in reception, concierge, front of house, hospitality, or a related customer service role.
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Experience within a corporate environment is highly desirable.
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Previous catering, hospitality, or events experience would be an advantage.
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Facilities Management experience or exposure is beneficial.
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Excellent interpersonal and communication skills with the ability to engage confidently with stakeholders at all levels.
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Strong customer service mindset with a proactive and solutions-focused approach.
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Fluency in English, both written and spoken.
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Strong IT skills and the ability to manage multiple systems and applications effectively.
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Exceptional attention to detail and organisational skills.
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Ability to remain professional, approachable, and composed in a fast-paced environment.
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Strong team player with a willingness to support colleagues and contribute positively to the workplace experience.
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Flexible approach to working hours to support occasional evening events and business requirements.
Inclusion Matters
We're proud to be an equal opportunity employer. At Samsic Facility, we celebrate diversity and are committed to building an inclusive environment for everyone. If you need accommodations during the application or interview process, just let us know.
Ready to take the next step?
Apply now and build your career in a role that values your precision, supports your growth, and respects your life outside of work.
