JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Headline Responsibilities
Reporting directly to the Guest Services Ambassador Team Leader, the GSA will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Salesforce and therefore, they will need to be on the ball in any situation, providing a lasting and unique Guest Experience that makes our customers feel welcome, comfortable and brings our Salesforce brand to life. This person will need to work collectively as a team and show a passionate understanding of our guests’ needs and requirements, striving to exceed expectations wherever possible, in true Salesforce Ohana fashion.
Guest Welcome Experience
Capture eye contact with EVERY guest as soon as they walk through the door
Smile and stand to greet EVERY guest who approaches the Reception desk
Provide a welcoming, first class home from home feeling
Maintain a consistent hosting experience being personable, chatty and helpful
Help guide our guests through the visitor management sign in process, ensuring the mandatory NDA is signed by every external visitor
Provide consistent service in line with global expectations (ie. offering to store coats & belongings, offering drinks whilst waiting, assisting with WiFi connection etc.)
Contact hosts timely and efficiently using multiple channels of communication
Keep our guests informed of when they will be collected by their hosts
Fully cross-train as GSA, Lobby Host to cover as per business demand
Self Presentation
Adhere to global dress code standard and remain smart/polished at all times
Ensure professional personal presentation at all times (including body language etc.)
Exude a friendly, smiley and bubbly demeanour to every visitor
Presentation of Reception & Extended area
Reception desk to have a minimalistic look and be free from clutter
Waiting area to be as per global standard and immaculately presented
Suitable literature on coffee tables if required/approved
Maintain organisation and cleanliness of cloakroom
Internal & External Customer Relationship Management:
Build strong and lasting rapport with internal and external customers on all levels of seniority (ie. EAs, AEs, VPs, suppliers, vendors, customers etc.)
Actively recognise returning visitors
Maintain a strong relationship and understanding with the Building lobby team
Promote concierge service when required
Security
Adhere to strict corporate security policies at all times
Build strong working relationship with on site security agents
Issue temporary passes as per security process
Promote the importance and process of Security rules and procedures
Administration/Other:
Accurately follow process for pre-registering visitors
Swiftly resolve situations with unknown guests
Utilise multiple resources to respond to general enquiries
Pro-actively seek out hosts to follow up on temp cards, guests lists for events, using internal communication for pre-registration etc.
Actively participate in company resources (ie. Chatter) promoting guest experience and positivity for the Salesforce culture and brand.
Have an understanding of Salesforce products and the direction of growth for Salesforce overall
Participate in company initiatives
Maintain a flexible approach to change in line with business demand and an ever developing company
Adhere to ad hoc requests as outlined by the Workplace Services Management team
Qualifications:
Hospitality/Retail experience preferred but not essential.
Strong Customer service background in a fast paced environment
Intermediate-advanced IT skills (G-mail and Google docs preferred but not essential)
Inter-personal skills:
Passionate attitude for Customer service
Friendly, helpful and willing to go the extra mile to help meet our customer’s needs
Able to prioritise effectively
Proactive and positive attitude
Team player & problem solver
Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy
Excellent multi-tasking, project management and organisational skills
Ability to work in a fast-paced environment and meet deadlines
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
