Find Hotel front office manager Jobs in Dublin County Dublin

Assistant Front Office Manager
Dean Group (Ireland) —Dublin, County Dublin
- Full-time
- Customer service
- Hotel
- No degree
- Annual leave
- Gym membership
Quick apply
Assistant Front Office Manager
The Address Citywest —Dublin, County Dublin
- Weekend availability
- Organisational skills
- Front desk
- Guest services
Quick apply
12d
Front Office Duty Manager
Marlin —Dublin, County Dublin
- €33,000–€35,000 a year
- Full-time
- Hospitality
- Hotel
- Communication skills
Quick apply
23h
Front Office Supervisor
Dalata —Dublin, County Dublin
- Full-time
- Hotel
- Supervising experience
- No degree
- Employee assistance program
Quick apply
Reservations Executive
Fleet Street Hotel —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- Hotel
- Organisational skills
- Employee assistance program
Quick apply
5d
Assistant Front Office Manager
Dalata —DUBLIN 1, County Dublin
- Full-time
- Hotel
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance program
Quick apply
7d
Assistant Front Office Manager Manager (Maternity Cover)
O'Callaghan Collection —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
- Referral programme
Quick apply
11d
Guest Services Manager
The Hoxton —Dublin, County Dublin
- Full-time
- Hotel
- Front desk
- Life insurance
Quick apply
Front Office Manager
Sandman Hotel Group —Portmarnock, County Dublin
- Full-time
- English
- Hotel
- Organisational skills
- Free parking
- Referral programme
Duty Manager
Hotels Properties —Sutton, County Dublin
- From €32,000 a year
- Weekend availability
- Management
- Hotel
- No degree
- Employee discount
Quick apply
Reservations Manager
Fairmont Carton House —Maynooth, County Kildare
- Full-time
- English
- Team management
- No degree
- Free parking
- Annual leave
Quick apply
7d
Director of Operations - Anantara the Marker Dublin Hotel
Minor Hotels Europe & Americas —Dublin, County Dublin
- Guest services
- Leadership
Quick apply
Assistant Night Manager
Dalata —DUBLIN 8, County Dublin
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance program
Quick apply
Hotel Revenue Manager
Louis Fitzgerald Group —DUBLIN 22, County Dublin
- Full-time
- Microsoft Excel
- Hotel
- Analysis skills
Quick apply
7d
Experienced Hotel Reception Supervisor
Grand Hotel Malahide —Malahide, County Dublin
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee assistance program
- Referral programme
Quick apply
19h
Guest Relations Executive
Mespil Hotel —DUBLIN 4, County Dublin
- Weekend availability
- Hospitality
- Customer service
- English
- Employee assistance program
- Referral programme
Quick apply
5d
Duty Manager
The Plaza Hotel —DUBLIN 24, County Dublin
- €30,000–€34,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Employee assistance program
Quick apply
Operations Manager
Cliff at Lyons —Newcastle, County Dublin
- Full-time
- Hotel
- No degree
- Budgeting
- Employee assistance program
Quick apply
Food & Beverage Manager
The Schoolhouse Hotel —Ballsbridge, County Dublin
- Bar
- Hotel
Food & Beverage Manager
Dalata —Dublin, County Dublin
- Full-time
- Hospitality
- English
- Hotel
- Employee assistance program
Quick apply

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Assistant Front Office Manager

Dean Group (Ireland) -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Bike to work scheme
Annual leave
Food allowance
Gym membership
Referral programme

Qualifications

Customer service
Organisational skills
Guest services
Leadership
Communication skills
Hotel experience

Full job description

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Assistant Front Office Manager to join the team in The Dean Docklands. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

Guest Reception and Service Excellence
Team Leadership and Development
Operational Efficiency
Guest Satisfaction and Problem Resolution
Financial Management and Reporting
Health, Safety, and Compliance
Collaboration with Senior Management

Job Purpose

The Assistant Front Office Manager supports the Front Office Manager in leading the reception and guest services team, ensuring seamless daily operations and delivering an outstanding guest experience from arrival to departure. This role requires strong leadership, excellent organisational skills, and a proactive approach to both service and operations. The Assistant Front Office Manager acts as a key contact for guests and staff, ensuring high standards are maintained across all front office functions while supporting the achievement of departmental goals.

Role Responsibilities

Guest Reception and Service Excellence

Oversee daily front desk operations, ensuring smooth check-in, check-out, and guest service processes.
Maintain a visible presence in the lobby to engage with guests and support the reception team.
Ensure service standards are consistently upheld in line with hotel policies and brand expectations.
Anticipate guest needs, respond to requests, and manage VIP arrivals with attention to detail.

Team Leadership and Development

Supervise and motivate reception staff, fostering a positive and professional working environment.
Support training and development of front office employees, ensuring they are skilled in guest service and hotel systems.
Assist with team scheduling, ensuring adequate staffing levels at all times.
Conduct probation and performance reviews, providing feedback and development opportunities.

Operational Efficiency

Ensure accuracy in reservations, billing, and room allocations.
Support the implementation of front office systems, policies, and procedures to enhance efficiency.
Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest journey.
Maintain accurate shift handovers and ensure all team members are briefed on daily operations.

Guest Satisfaction and Problem Resolution

Act as a point of escalation for guest complaints or issues, ensuring they are resolved quickly and professionally.
Monitor guest feedback and work with the Front Office Manager to implement service improvements.
Promote a guest-first culture within the team, encouraging staff to go above and beyond in service delivery.

Financial Management and Reporting

Ensure compliance with hotel financial policies, including billing accuracy, cash handling, and credit card transactions.
Assist with front office budgets, payroll, and cost controls.
Prepare and analyse reports on front office performance, occupancy, and guest satisfaction.

Health, Safety, and Compliance

Ensure front office operations comply with all health, safety, and fire regulations.
Conduct regular checks to maintain a safe and secure environment for guests and staff.
Ensure adherence to hotel policies and procedures across all reception activities.

Collaboration with Senior Management

Work closely with the Front Office Manager and other department heads to support the smooth running of hotel operations.
Contribute to management meetings with updates on front office performance and guest feedback.
Support the implementation of hotel-wide initiatives and service improvement projects.

Preferred Experience & Skills

3-4 years' experience in a front office or guest services role, with at least 1 year in a supervisory/assistant manager position.
Strong leadership and people management skills.
Experience using hotel front office systems (Opera or similar).
Excellent organisational and problem-solving abilities.
Strong communication and guest service skills with a professional, approachable manner.
Ability to remain calm and effective under pressure.
Flexibility with shifts

Benefits:

Global discounted staff room rates across the group
50% off Food and 25% Beverage across the group
Accrued Annual Leave with Service
Friends and Family discount
Gym Membership Discounts*
Continual training and development
Career progression within the Group
Gratuities *
Meals on shift
Bike to work scheme
Taxsaver for travel
Refer a friend scheme
Wellness at work events and access to wellness platform
Employment Assistance Programme
Group discounts for cinema tickets, shopping deals etc
Team appreciation days
Service recognition
Regular fun-filled activities and gatherings for all teams across the group
Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

#HP

Quick apply

Refine Your Search

hotel front office manager jobs in dublin county dublin

Assistant Front Office Manager

Assistant Front Office Manager

Front Office Duty Manager

Front Office Supervisor

Reservations Executive

Assistant Front Office Manager

Assistant Front Office Manager Manager (Maternity Cover)

Guest Services Manager

Front Office Manager

Duty Manager

Reservations Manager

Director of Operations - Anantara the Marker Dublin Hotel

Assistant Night Manager

Hotel Revenue Manager

Experienced Hotel Reception Supervisor

Guest Relations Executive

Duty Manager

Operations Manager

Food & Beverage Manager

Food & Beverage Manager

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