Experienced Hotel Reception Supervisor - 4* Grand Hotel, Malahide
Are you an experienced hospitality professional who enjoys leading a team and creating memorable experiences for guests?
The Grand Hotel Malahide is looking for a Experienced Hotel Reception Supervisor to join our team and play an important role in ensuring the smooth day-to-day operation of the hotel.
The Hotel Reception Supervisor is responsible for supporting the smooth and efficient operation of the Front Office while delivering an exceptional guest experience.
Working closely with the Front Office Manager and wider management team, the Reception Supervisor will lead and support the Reception team, ensuring high standards of service, professionalism and attention to detail are maintained at all times.
- Supervise and support the Reception team during daily operations.
- Lead by example and ensure a warm, professional and welcoming service is provided to all guests.
- Assist with guest check-ins and check-outs, ensuring the process is efficient and accurate.
- Handle guest queries, requests and complaints professionally and ensure appropriate follow-up.
- Support the team with reservations, room allocations, amendments and cancellations.
- Monitor daily arrivals and departures, VIP guests and special requests.
- Ensure all guest accounts, payments and cash-handling procedures are completed accurately.
- Liaise with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments to ensure smooth hotel operations.
- Complete and communicate shift handovers effectively.
- Ensure Reception procedures, hotel standards and company policies are consistently followed.
- Assist with training, coaching and onboarding of new Reception team members.
- Support the Front Office Manager with staff performance and development.
- Monitor the presentation of the Reception area and ensure it is maintained to a high standard.
- Promote hotel facilities, services and local attractions to guests.
- Identify opportunities to maximise revenue through upgrades and additional hotel services.
- Deal with operational issues promptly and escalate matters to management when required.
- Assist with opening and closing procedures.
- Ensure all health and safety, security and GDPR procedures are followed.
- Complete relevant reports and administrative duties accurately.
- Support the Front Office Manager and Management team with daily operational requirements.
- Carry out any other reasonable duties required to support the successful operation of the hotel.
- Previous experience in a hotel Reception/Front Office role is essential.
- Previous supervisory experience within a hotel environment is highly desirable.
- Strong knowledge of Front Office and hotel operations.
- Excellent communication and interpersonal skills.
- Strong leadership and team-management abilities.
- Excellent customer service skills with a genuine passion for hospitality.
- Confident dealing with guest complaints and challenging situations.
- Excellent organisational and problem-solving skills.
- Good attention to detail and ability to work under pressure.
- Experience using hotel PMS systems and general computer systems.
- Strong cash-handling and administrative skills.
- Professional, positive and approachable attitude.
- Ability to work independently and as part of a team.
- Flexible availability, including evenings, weekends and public holidays.
Competitive salary & flexible working arrangements
Opportunities for training, development and career progression
Meals on duty
Staff, family & friends discounts across the FBD Hotels Group for Employees and Family & Friends
FBD Insurance 15% Discount
Employee Assistance Programme
Bike to Work Scheme
Complimentary access & use to our award winning Gym & leisure Facilities- The Arena Fitness & Health Club
Refer a Friend Scheme
Cash Savings Scheme
Reward & Recognition Programme
