The Plaza Hotel
The Plaza Hotel is looking for a Duty Manager to join the Team!
About The Plaza Hotel
Recently refurbished and beautifully upgraded, The Plaza Hotel Tallaght has been completely transformed. The interior of this 4-star hotel now features exciting new eateries alongside 122 spacious and comfortable ensuite bedrooms, including a selection of large suites. Two bright and versatile event spaces, along with four meeting suites, provide the perfect setting for conferences and events of all sizes, from 5 to 200 guests.
About Windward Management
The Plaza Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
About The Role
The Plaza Hotel is seeking an enthusiastic and professional Duty Manager to join our team. This role is ideal for someone with strong leadership skills, excellent customer service experience, and the ability to manage hotel operations with confidence and professionalism.
As a key member of the management team, the Duty Manager will oversee the smooth running of daily hotel operations, support front office activities, and ensure every guest receives a warm, efficient, and memorable experience. You will act as a point of contact for guests and colleagues, resolving issues effectively while maintaining the high standards expected at The Plaza Hotel.
Key Duties & Responsibilities
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Supervise and support the daily operations of the hotel, ensuring a high level of service at all times
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Welcome guests and provide a warm, friendly, and professional first impression
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Oversee check-in and check-out procedures and assist with front desk operations
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Handle guest enquiries, requests, and complaints in a timely and professional manner
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Resolve guest concerns efficiently while ensuring customer satisfaction
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Coordinate with housekeeping, maintenance, food & beverage, and other departments to ensure smooth operations
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Carry out regular property checks and address any issues promptly
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Assist with room allocations, reservations, and operational decisions when required
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Ensure hotel policies, procedures, and health & safety standards are followed
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Manage emergency situations calmly and professionally when required
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Complete shift handovers, reports, and general administrative duties
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Support training and development of team members
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Act as the senior point of contact for guests and staff during assigned shifts
Requirements
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Minimum of 1–2 years’ experience in a similar position within the hospitality industry
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Excellent communication and customer service skills
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Strong leadership ability with the confidence to manage a team
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Ability to remain calm and professional in a busy environment
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Excellent organisational skills and attention to detail
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Good problem-solving skills and a proactive approach
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Strong knowledge of hotel operations and guest service standards
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Computer skills and experience with hotel reservation systems desirable
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Flexible availability, including evenings, weekends, and public holidays
The ideal candidate will be a confident and approachable hospitality professional who takes pride in delivering exceptional guest experiences and supporting the team to achieve operational excellence.
Perks and Benefits of working at The Plaza Hotel
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Competitive rate of pay
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PRSA pension scheme
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Career progression opportunities across the Windward group
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Employee Assistance Programme
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Digital Wellness Programme
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Complimentary, high quality meals on duty
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Discounted room & dining rates in Windward properties for you as well as friends and family
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Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days
Required Criteria
Skills Needed
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Company Benefits
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.
Salary
€30,000.00 - €34,000.00 per year
