Find Senior consultant, client services Jobs in Cloonlara, Ce

Senior Consultant, Client Services
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- No degree
- Banking
3d
Senior Consultant, Client Onboarding
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Business Insights Specialist or Senior Consultant - Chief Control Office
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
Senior Consultant, Client Implementation, Total Portfolio Solutions
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Interior Design Lead
Geri Designs —Limerick, County Limerick
- €55,000 a year
- Part-time
- AutoCAD
- English
- Microsoft Office
Quick apply
9d
Senior Facilities Co-Ordinator
Apleona Ireland —Shannon, County Clare
- €45,000–€57,500 a year
- Full-time
- Business
- Communication skills
Quick apply
Senior Consultant, Employee Relations
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Analysis skills
- Human resources
- Negotiation
Project Manager
Discover Limerick DAC —Limerick, County Limerick
- €64,000–€69,000 a year
- Full-time
- Hybrid work
- Engineering
- Project management
- In-person
Quick apply
12d
Senior Consultant, Centralized Business Control - Workplace Services (WPS)
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Analysis skills
- Communication skills
Senior Consultant - Business Unit Control
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Course Advisor - Pitman Training
ICE Group —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
ESS Event Lead
ESS Ltd. —Limerick, County Limerick
- Sales
- Marketing
- Project management
Client Engagement Specialist
DMI (Digital Manufacturing Ireland) —Limerick, County Limerick
- Hybrid work
- Engineering
- Continuous improvement
- Manufacturing
Quick apply
Meeting & Events Christmas Coordinator
Limerick Strand Hotel —Limerick, County Limerick
- Full-time
- Hotel
- Employee assistance program
- Employee discount
Quick apply
9d
Commercial Account Manager (f/m)
The Peninsular and Oriental Steam Navigation Company —Limerick, County Limerick
- €108,733–€172,953 a year
- Full-time
- Customer service
- Engineering
- English
- Employee assistance program
Quick apply
Associate Consultant, Client Implementation, FOS
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Advisor
The AA —Limerick, County Limerick
- From €35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee assistance program
- Employee discount
Quick apply
11d
Senior Consultant, Private Equity
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
12d
Sales Executive
EJ Ireland Access Solutions Ltd —Limerick, County Limerick
- From €50,000 a year
- Full-time
- Sales
- Analysis skills
- IT
- Wellness program
- Employee assistance program
Quick apply
Senior Consultant, Business Management - Data Analytics, Chief Control Office
Northern Trust Corp. —Limerick, County Limerick
- Full-time
- Analysis skills
- Project management
- Bachelor's degree

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Senior Consultant, Client Services

Northern Trust Corp. -
Limerick, County Limerick

Apply Now

Job details

Full-time
3 days ago

Qualifications

Banking

Full job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role

Reporting to the Client Services Team Manager, The Client Service Manager (Senior Consultant) is responsible for the day-to-day delivery and oversight of Transfer Agency services for a portfolio of clients.

Acting as the primary operational point of contact, the role ensures all client deliverables are met in line with agreed Service Level Documents (SLDs), whilst maintaining strong client relationships, managing service issues, and supporting a consistent, high-quality client experience.

Responsibilities

Day to day delivery of all TA Services to the client. The CSM should work with Operational Partners in producing daily/weekly/monthly deliverable control checklists and must ensure all targets and deadlines are met.
Be the face of Northern Trust to our external and internal partners
Maintain Client Service levels, for dedicated clients, by ensuring timely and accurate delivery of information and work products.
Provide technical expertise for the development of new TA Products and develop SLD’s with your clients for the take on of these new products and services
Participates / leads client due diligence visits
Oversees the timely completion and publication of monthly reporting including calculating KPI levels and review of monthly reporting packs to Consultant / Client
Responsibility for vetting all incident reports prior to release to RM's/Clients and ensuring all items are added to the daily client incident log
To work with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met
Ensure operating procedures are maintained, with the overall objective of enhancing the client experience to maintain the service quality.
Manage client issues ensuring appropriate resolution, including regular liaison with Global, Relationship Managers and other Operational Managers to provide a seamless service.
Liaising with clients regarding Service Level Agreements and responsible for all client facing documentation and presentations.
Consult on effective ways to meet client needs or appropriate methods to be used for resolution of an error
Ensure that Partner and Client interactions are dealt with in a prompt professional manner at all times
Demonstrate Client servicing skills in all interactions and maintain a positive manner.
Escalate items to functional team leaders, Manager, CSDM or RM as appropriate.
Act as an escalation point to Operations and the Fund Service Centre also escalating issues to management as appropriate
Strive for first contact resolution on all incoming queries.
Respond to incoming enquiries (via phone, email, workflow, etc.) accurately, completely and in a timely manner
Perform trend analysis, resolve exceptions, document issues and resolutions and communicate and escalate issues to management as appropriate.
Be pro-active in communication with Clients, providing suggestions for operational efficiencies, process improvements, and improvements to customer experience or reductions in costs.
Manage Projects for key Clients.
Co-ordinate all interaction with clients or their nominated representatives.
Deliver ‘Priority Client Discussions’ within agreed timetable determined by the CSM Team and Manager.
Perform testing of client specific reporting.
Deliver against PMO responsibilities within Client Take On process.
Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication and overall excellent Client Servicing

REQUIREMENTS

The ideal candidate will hold a degree in a relevant discipline, along with experience in a client-focused role gained in the financial services or banking industry
Operational experience in a Transfer Agency role is preferred, but fund accounting, fund administration or banking experience will be considered
Previous experience with people management (though this will be an individual contributor role) and change management skills desirable
Track record of building and maintaining strong client relationships
Transfer Agency Industry and Regulatory knowledge strongly preferred
Effective verbal reasoning and numeric skills required
Good keyboard skills and ability to learn systems used within the business required
Ability to work under pressure meeting challenging deadlines
Planning and organisation skills
Flexible approach to work
Ability to review and resolve complex issues in a timely manner
Ability to work under pressure meeting challenging deadlines
Ability to work on own initiative

Ability to build relationships with relevant stakeholders:
Internal Stakeholders – Global Fund Services (GFS) Ireland Head of Operations and Head of Client Services, Relationship Managers , Client Service Delivery Managers and outsourced locations
External Key Stakeholders – Clients, Independent Boards, Regulators including CBoI and FED

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Apply Now

Refine Your Search

senior consultant, client services jobs in cloonlara, ce

Senior Consultant, Client Services

Senior Consultant, Client Onboarding

Business Insights Specialist or Senior Consultant - Chief Control Office

Senior Consultant, Client Implementation, Total Portfolio Solutions

Senior Interior Design Lead

Senior Facilities Co-Ordinator

Senior Consultant, Employee Relations

Project Manager

Senior Consultant, Centralized Business Control - Workplace Services (WPS)

Senior Consultant - Business Unit Control

Course Advisor - Pitman Training

ESS Event Lead

Client Engagement Specialist

Meeting & Events Christmas Coordinator

Commercial Account Manager (f/m)

Associate Consultant, Client Implementation, FOS

Service Advisor

Senior Consultant, Private Equity

Sales Executive

Senior Consultant, Business Management - Data Analytics, Chief Control Office

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