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Pharmaceuticals Customer Service
Tanner Pharma Group —Cork, County Cork
- €40,000–€50,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Wellness program
- Sick pay
Quick apply
Sales Assistant
Callaghans Electrical —County Donegal
- €28,000–€31,000 a year
- Full-time
- Sales
- Customer service
- No degree
- Employee discount
Quick apply
11d
Customer Service & Logistics Coordinator (Full Time)
Flooring Providers Limited —Drogheda, County Louth
- From €30,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Customer Service & Estimating Coordinator (Full Time)
Murray Fireplaces, Stone & Stove —County Monaghan
- €31,000–€42,000 a year
- Full-time
- Sales
- Social media management
- Customer service
- Employee discount
- Sick pay
Quick apply
13d
Warehouse Operative
Image Furnishings Ltd —Roscommon, County Roscommon
- €27,000–€31,000 a year
- Full-time
- Warehouse experience
- Employee discount
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8d
Full-Time Receptionist
Carechoice —Celbridge, County Kildare
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Employee assistance program
Quick apply
Receptionist
McCarthy Insurance Group —County Cork
- €27,500–€28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Employee assistance program
Quick apply
12d
Booking Export Analyst
MSC (Mediterranean Shipping Company) Limited —Dublin, County Dublin
- €38,000 a year
- Full-time
- Customer service
- Microsoft Office
- No degree
- Employee assistance program
- Sick pay
Quick apply
Office Administrator (Beauty Sales & Dispatch)
The Salon & Spa Company —Kilbeggan, County Westmeath
- €34,000–€38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- No degree
- Store discount
- Employee assistance program
Quick apply
13d
Kitchen Assistant
Lusso —Ballincollig, County Cork
- From €15.50 an hour
- Full-time
- English
- Food service
- Kitchen experience
Quick apply
Server and Barista
Sos Beag Coffee —Cashel, County Tipperary
- €12.00–€14.50 a year
- Weekend availability
- Serving
- Hospitality
- Customer service
Quick apply
Receptionist/Administration Assistant
DNG Ella Dunphy —Kilkenny, County Kilkenny
- €28,000–€36,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Packer/General Operative
Provincial Agri Foods —County Monaghan
- From €14.25 an hour
- Part-time
- English
- Leaving certificate
- No degree
Quick apply
4d
Retail Assistant (Full Time)
TALTY STORES LTD —Lissycasey, County Clare
- €14.15 an hour
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
13d
Health Care Assistant
Araglen House Nursing Home —Boherboy, County Cork
- €32,691 a year
- Full-time
- English
- No degree
- Higher certificate
Quick apply
Medical Administrator
Auralia —Kilkenny, County Kilkenny
- €30,000 a year
- Full-time
- English
- Administrative experience
- Clinic
- Work from home
- Employee discount
Quick apply
Night Baker
NJJJ Catering Ltd —Rathfarnham, County Dublin
- From €18.50 an hour
- Full-time
- Customer service
- English
- No degree
Quick apply
Warehouse /Stock Controller
Meditec Medical —DUBLIN 24, County Dublin
- €35,000–€38,000 a year
- Full-time
- English
- Forklift
- Leaving certificate
Quick apply
7d
Coffee shop Barista( Full time)
Coco bliss coffee house —Stamullin, County Meath
- €14.15 an hour
- Full-time
- Customer service
- Cleaning
- Employee discount
Quick apply
Warehouse Operative
Valuetech —Drogheda, County Louth
- €44,000–€46,000 a year
- Part-time
- English
- Leaving certificate
- No degree
Quick apply

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Pharmaceuticals Customer Service

Tanner Pharma Group -
Cork, County Cork

Quick apply

Job details

Full-time
€40,000–€50,000 a year

Benefits

Wellness program
Sick pay

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
French
Spanish
Microsoft Excel
Customer service
English
Data collection
Italian
German
Order fulfilment
Time management

Full job description

Pharmaceuticals Customer Service

Company & Role Description

Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth.

The purpose of this role is to provide high-quality service to Tanner Pharma customers. The Customer Advocate serves as the primary point of contact with Tannercustomers, pharmacists, and physicians. This roleis required to work closely and constructively with key internal stakeholders within Tanner to deliver consistently high standards of service to Tanner’s customers and facilitate clear and regular communication.

Role Accountabilities

Expected Responsibilities for the Pharmaceuticals Customer Advocate are:

Customer Service

New customeraccount creation.
Provide information to customers on country-specific and program-specific requirements
Resolve simplecustomer problems and analyze customerservice needs
Liaise with ProgramManagers, Logistics, Quality, and management teams as required to provide the best customerexperience possible. Serve as liaisonbetween customers and the internal key stakeholders within Tanner.
Receive and processincoming telephone calls,e-mails, and faxeson time.
Provide quotes to customers for products and services.
Communicate program-specific requirements to customers, physicians, and pharmacists.
Ensure orders &enquiries are processed promptly.
Place vendor PurchaseOrders, liaise with the supplieras needed, and proactively follow up with the supplier on any issues or delays.
Process order invoices in a timely and accurate manner
Liaise with TannerLogistics for shipping, ensuring all requireddocumentation is available.
Track and ensure that each deliveryis timely and close out each shippingtask with Proof of Delivery; proactively communicate with customers about delays and issues related to shipments.
Support TannerProgram Managers with data collection activities
Respond to customerenquiries regarding orders,service needs, productcomplaints, customer accounts, deliveries and back orders or triage as appropriate.
ensure high standards of accuracy from quotation requestto order receiptto final delivery.

Desired Candidate Profile & Capabilities

Required:

Demonstrated experience in a customer service role, with the advantage of working in healthcare (Pharmaceuticals or Allied Services a big advantage)
Based in Cork, Ireland
One additional European language preferred (German, Spanish, Italian or French)

Soft skills:

Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.
Communication: Able to communicate in a clear, appropriate, effective, and efficient manner in various situations (1:1 or group settings, verbal& written) Works well with a team to achieve a common goal.
Time Management: The ability to effectively prioritize tasks and presentgreat time management and organizational skills.
Detail-Oriented: Ability to accomplish/complete tasks while demonstrating a thorough concern for all the areas involved, no matter how small.

Compensation & Benefits

· Salary commensurate with experience

· Attractive performance incentive plan

· Vacation, Volunteer and paid sick leave

Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment.

Check out http://www.tannerpharma.comto view our core values and learn more about our company.

Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required.

Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Type: Full-time

Pay: €40,000.00-€50,000.00 per year

Benefits:

Wellness program

Shift:

8 hour shift

Language:

One additional European language besides English (required)

Work Location: Hybrid remote in Cork, County Cork (T23)

Quick apply

Refine Your Search

full time jobs in ireland

Pharmaceuticals Customer Service

Sales Assistant

Customer Service & Logistics Coordinator (Full Time)

Customer Service & Estimating Coordinator (Full Time)

Warehouse Operative

Full-Time Receptionist

Receptionist

Booking Export Analyst

Office Administrator (Beauty Sales & Dispatch)

Kitchen Assistant

Server and Barista

Receptionist/Administration Assistant

Packer/General Operative

Retail Assistant (Full Time)

Health Care Assistant

Medical Administrator

Night Baker

Warehouse /Stock Controller

Coffee shop Barista( Full time)

Warehouse Operative

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