Role Overview
The Export Booking Clerk is responsible for managing export shipment bookings from initial request through to confirmation, ensuring accuracy, efficiency, and compliance with company and carrier requirements. The role requires attention to detail, customer service skills, and the ability to coordinate with internal teams and external stakeholders.
Key Responsibilities
· Process and manage export booking requests from customers and other MSC Agencies
· Liaise with operations and logistics department to ensure we have vessel space and equipment to cover bookings.
· Ensure all booking details are accurate, including cargo type, weights, dimensions, and routing.
· Input and maintain booking data in internal MSC systems
· Provide booking confirmations and updates to customers in a timely manner.
· Coordinate with documentation teams to ensure smooth shipment processing.
· Ensure compliance with international shipping regulations and company procedures.
· Handle customer queries and resolve booking-related issues efficiently.
· Co-ordinate with our intermodal department where we are requested to arrange trucking by clients
Key Requirements and competencies
· Previous experience in shipping, logistics, or freight forwarding (export operations preferred).
· Good understanding of export processes and container shipping procedures.
· Excellent attention to detail and organisational skills.
· Good communication skills, both written and verbal.
· Ability to work under pressure and manage multiple bookings simultaneously.
· Proficiency in Microsoft Office
· Customer-focused with a proactive approach to problem-solving.
· Familiarity with Incoterms and international trade practices.
· Problem-solving and initiative
· Time management and ability to prioritize tasks
· Excellent Communication skills
Pay: €38,000.00 per year
Benefits:
- Company pension
- Employee assistance program
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
