Find Helpdesk support Jobs in Dublin 12, D

IT Helpdesk Support Technician
EOS —Dublin, County Dublin
- Evening shift
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
Junior Application Support Analyst
HomeSecure —Dublin, County Dublin
- €35,000–€37,500 a year
- Part-time
- Microsoft Excel
- Computer Science
- Microsoft Office
Quick apply
14h
Technical - Helpdesk Administrator
BidvestNoonan —Swords, County Dublin
- €30,000 a year
- Full-time
- No degree
- Communication skills
Quick apply
Network Engineer
Diacom Computer and Telephony Limited —DUBLIN 12, County Dublin
- €50,000–€60,000 a year
- Overtime
- Azure
- Windows
- Analysis skills
Quick apply
1d
Control Room Operator
BidvestNoonan —Swords, County Dublin
- €17.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick apply
Deskside Engineer L2
Auxilion Ireland —Dublin, County Dublin
- Windows
- Microsoft Office
- Continuous improvement
Facilities Systems Coordinator
OCS Group —Dublin, County Dublin
- €40,000–€45,000 a year
- AutoCAD
- Windows
Quick apply
14h
Facilities Manager
Apleona Ireland —Dublin, County Dublin
- €55,000–€70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
14h
Hardware Engineer
Intellect —Dublin, County Dublin
- €28,300–€35,000 a year
- Monday to Friday
- Azure
- Computer Science
- Customer service
Quick apply
Physical Security Technology Analyst
VMC Secure Ltd —Dublin, County Dublin
- €60,000 a year
- Full-time
- IT
- Communication skills
Quick apply
8d
Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
IT Systems Engineer
Daon Inc —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
Control Room Supervisor
BidvestNoonan —Swords, County Dublin
- €18.50 an hour
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
GCC Analyst II
Digital Realty —Dublin, County Dublin
- 12 hour shift
- Customer service
- No degree
- Organisational skills
IT Manager
Carrolls Irish Gifts —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Windows
- POS
Quick apply
8d
Project Management Office (PMO) - Programme Manager
SEAI —Dublin, County Dublin
- €83,113 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Agile
Quick apply
6d
Engineering Manager - AI Helpdesk
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
Senior Account Executive, EMEA
Front —Dublin, County Dublin
- €110,000–€155,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Communication skills
- Annual leave
11d
Property Manager
Apleona Ireland —Dublin, County Dublin
- €55,000–€60,000 a year
- Full-time
- Hybrid work
- Management
- IT
- Budgeting
Quick apply

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IT Helpdesk Support Technician

EOS -
Dublin, County Dublin

Quick apply

Job details

Qualifications

Jira
Operating systems
Customer service
Slack
Technical support
Bachelor's degree
Communication skills
Help desk
Information Technology

Full job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Helpdesk Operations Technician, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our client, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.

This role will cover an evening shift between 3pm and 11pm

RESPONSIBILITIES:

Processing of laptop replacement queue.
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees.
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed.

QUALIFICATIONS:

Technical certification or bachelor's degree in IT-related field preferred.
Ability to communicate and write proficiently in a corporate environment.
1+ years of proven experience in a helpdesk or technical support role or a relevant degree.
Strong understanding of Apple operating systems, software applications, and network systems.
Excellent problem-solving and communication skills.
A commitment to providing exceptional customer service.
Ability to work independently and in a team-oriented environment.
Familiarity with IT service management (ITSM) and helpdesk software is a plus.

This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#INDEMEA #LI-CT2 #LI-Onsite

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Refine Your Search

helpdesk support jobs in dublin 12, d

IT Helpdesk Support Technician

Junior Application Support Analyst

Technical - Helpdesk Administrator

Network Engineer

Control Room Operator

Deskside Engineer L2

Facilities Systems Coordinator

Facilities Manager

Hardware Engineer

Physical Security Technology Analyst

Technical Docucare Associate

IT Systems Engineer

Technical Support Engineer

Control Room Supervisor

GCC Analyst II

IT Manager

Project Management Office (PMO) - Programme Manager

Engineering Manager - AI Helpdesk

Senior Account Executive, EMEA

Property Manager

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