Find Team lead – retail & food Jobs in Dublin, D

Customer Experience Manager
Butlers Chocolates —DUBLIN 17, County Dublin
- Full-time
- Management
- Customer service
- English
- Store discount
- Wellness program
Quick apply
11d
Senior Team Lead – Retail & Food
Avoca —Monkstown, County Dublin
- Weekend availability
- Customer service
- Merchandising
- No degree
- Employee assistance program
Quick apply
Fresh Food Advisor
BWG Foods —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Food service experience
- IT
Quick apply
Airport Lounge Supervisor
Sodexo —Swords, County Dublin
- €17 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee assistance program
Quick apply
Food Hall Team Lead Avoca
Avoca —Kilmacanoge, County Wicklow
- Full-time
- Sales
- Customer service
- Employee assistance program
- Referral programme
Quick apply
Food Range Development and Innovation Manager
BWG Foods —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Merchandising
Quick apply
Lounge Host - Aer Lingus Lounge Dublin Airport
BaxterStorey —Dublin, County Dublin
- €15.40 an hour
- Full-time
- Hospitality
- Customer service
- No degree
- Employee assistance program
- Life insurance
7d
Evening Supervisor - Spar Coolmine
The Molloy Group —Dublin, County Dublin
- Weekend availability
- Customer service
- Supervising experience
- Leadership
Quick apply
Part Time Lounge Host - Aer Lingus Lounge Dublin Airport
BaxterStorey —Dublin, County Dublin
- €15.40 an hour
- Full-time
- Hospitality
- Customer service
- No degree
- Employee assistance program
- Life insurance
16h
Lounge Host - Aer Lingus Lounge Dublin Airport
BaxterStorey IRL —Dublin, County Dublin
- €15.40 an hour
- Full-time
- Hospitality
- Customer service
- No degree
- Employee assistance program
- Life insurance
Quick apply
8d
Hygiene Team Supervisor – Night Shift
donnelly fresh. Produce —DUBLIN 15, County Dublin
- €35,000–€38,500 a year
- Full-time
- English
- Microsoft Office
- Supervising experience
- Language training provided
- Sick pay
Quick apply
Coffeeangel | Assistant Manager
Coffeeangel —DUBLIN 2, County Dublin
- Weekend availability
- Hospitality
- Management
- Mentoring
- Annual leave
- Sick pay
Quick apply
Café Team Lead
Avoca —Dublin, County Dublin
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance program
Quick apply
8d
Duty Manager Retail Supermarket - Full Time
Rushes Centra Stillorgan —Stillorgan, County Dublin
- €32,000–€33,000 a year
- Weekend availability
- Management
- English
- Supervising experience
Quick apply
8d
Guest Experience & Sales Supervisor
Photo Experience Ltd —Dublin, County Dublin
- €14.75 an hour
- Part-time
- Management
- Sales
- Customer service
- Employee discount
Quick apply
Part Time Lounge Host - Aer Lingus Lounge Dublin Airport
BaxterStorey IRL —Dublin, County Dublin
- €15.40 an hour
- Full-time
- Hospitality
- Customer service
- No degree
- Employee assistance program
- Life insurance
Quick apply
1d
Assistant General Manager
Funky Monkeys Soft Play Cafe —DUBLIN 17, County Dublin
- From €35,000 a year
- Full-time
- English
- Human resources
- Communication skills
- Store discount
- Employee discount
Quick apply
10d
Retail Store Manager
AGORA WORLD FOODS —DUBLIN 1, County Dublin
- €28,300.00–€60,778.69 a year
- Full-time
- Management
- Analysis skills
- Leadership
Quick apply
Team Member
KFC —Dublin, County Dublin
- Full-time
- Employee assistance program
- Gym membership
8d
Front of House Leader - Pret A Manger
Carebrook Ireland —DUBLIN 2, County Dublin
- €15.30 an hour
- Hospitality
- Supervising experience
- No degree
Quick apply

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Customer Experience Manager

Butlers Chocolates
DUBLIN 17, County Dublin

Quick apply

Job details

Full-time
11 days ago

Benefits

Store discount
Wellness program
Bike to work scheme
On-site gym
Employee assistance program
Employee discount
Gym membership
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Project management
Bachelor's degree
Communication skills

Full job description

Job Spec

Own and champion the end-to-end customer experience strategy across all cafe locations.
Design, deliver and evaluate customer experience training programmes for cafe teams.
Lead sales training and education around the chocolate category of Ireland’s leading premium chocolate brand.
Coach and mentor team members and store leaders to raise service standards, without formal line management responsibility.
Gather, analyse and interpret customer experience data (e.g. mystery shopper results, customer feedback, sales data) to identify trends and opportunities.
Produce clear, actionable reports for the senior leadership team, translating data into recommendations.
Develop and continuously improve customer experience standards, tools and resources (e.g. training materials, service guides, onboarding content).
Work autonomously to plan, prioritise and deliver projects that enhance the customer journey.
Play an active role in the chocolate side of the business, supporting product knowledge, training and customer experience initiatives relating to chocolate as well as coffee.
Partner with the Head of Coffee and Training and other stakeholders to align customer experience initiatives with wider brand and business goals.
Keep up to date with industry trends and best practice in customer experience, coffee and chocolate, bringing fresh ideas into the business.
Support the roll-out of new products, promotions and initiatives from a customer experience and training perspective.
3–5 years' experience in a similar customer experience, training or coaching role, ideally within hospitality, cafe, food & beverage or retail.
A degree would be beneficial, though not essential — relevant experience will be considered equally.
A genuine passion for Industry, and an interest in developing knowledge across both.
Strong training and coaching skills, with the ability to inspire and influence teams without direct authority.
Confident working with data — comfortable gathering, analysing and reporting on customer experience metrics.
Excellent written and verbal communication skills, with the ability to produce clear reports for senior stakeholders.
Highly self-motivated and comfortable working autonomously, managing own workload and priorities.
Strong organisational and project management skills, with a hands-on, can-do approach and a professional approach to the role.
Willingness to travel between Multiple locations as required.

What we offer

Competitive salary
Employee discount
EAP Programme
Training and development opportunities
The opportunity to help lead one of Ireland's most established premium chocolate and coffee brands.
The chance to make a meaningful impact by developing people, driving business success and creating exceptional customer experiences every day.

Benefits:

Bike to work scheme
Employee discount
On-site gym
On-site parking
Store discount
Wellness program

Education:

Bachelor's (preferred)

Experience:

customer : 3 years (preferred)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

team lead – retail & food jobs in dublin, d

Customer Experience Manager

Senior Team Lead – Retail & Food

Fresh Food Advisor

Airport Lounge Supervisor

Food Hall Team Lead Avoca

Food Range Development and Innovation Manager

Lounge Host - Aer Lingus Lounge Dublin Airport

Evening Supervisor - Spar Coolmine

Part Time Lounge Host - Aer Lingus Lounge Dublin Airport

Lounge Host - Aer Lingus Lounge Dublin Airport

Hygiene Team Supervisor – Night Shift

Coffeeangel | Assistant Manager

Café Team Lead

Duty Manager Retail Supermarket - Full Time

Guest Experience & Sales Supervisor

Part Time Lounge Host - Aer Lingus Lounge Dublin Airport

Assistant General Manager

Retail Store Manager

Team Member

Front of House Leader - Pret A Manger

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