Find Customer experience specialist Jobs in Dublin, D

Customer Experience Coordinator
The Fruit People —DUBLIN 11, County Dublin
- €40,000–€42,000 a year
- Full-time
- Hospitality
- Customer service
- Food service experience
Quick apply
Junior Project Manager
Yellowcom —Dublin, County Dublin
- €30,000–€40,000 a year
- Full-time
- No degree
- Communication skills
- Time management
- Employee discount
Quick apply
6d
Learning Programme Manager
Digital Learning Institute —Dublin, County Dublin
- €40,000–€45,000 a year
- Full-time
- Hybrid work
- Project management
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
Quality Control Co-Ordinator
Johnston Mooney and O'Brien —Dublin, County Dublin
- €35,000–€38,000 a year
- Full-time
- English
- Bakery
- Quality control
- Wellness program
- Employee assistance program
Quick apply
Customer Relations Manager
Cisco Systems —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
21h
Customer Care Specialist – Digital Payments
ACE Money Transfer —Dublin, County Dublin
- Full-time
- Spanish
- Customer service
- English
Quick apply
22h
Shopify & Integrations Specialist
Total Expo Limited —Blackrock, County Dublin
- €42,500–€45,000 a year
- Full-time
- JavaScript
- HTML
Quick apply
2d
Customer Success Specialist- ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- Business
- Communication skills
Specialist, Premium Support (French/English)
Airbnb —Dublin, County Dublin
- €45,000 a year
- Weekend availability
- Remote
- Hospitality
- Google Suite
- Management
Quick apply
SMB Account Manager, Gemini Enterprise and Google Workspace, Italy
Google —Dublin, County Dublin
- €62,000–€63,500 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
6d
Operations Specialist, Europe
allwhere —Dublin, County Dublin
- €40,000–€65,000 a year
- Full-time
- Customer service
- Bachelor's degree
- No degree
Quick apply
CRM & Loyalty Specialist
CarTrawler —Dublin, County Dublin
- Hybrid work
- Marketing
- English
- Analysis skills
Global Operations Specialist
Match Group —Dublin, County Dublin
- Full-time
- Project management
- Time management
- Analytics
5d
Client Development Specialist - Sales Representative
Indeed —Dublin, County Dublin
- €34,000–€50,000 a year
- Full-time
- Hybrid work
- Sales
- No degree
- Communication skills
- Annual leave
- Work from home
Quick apply
6d
CRM & Customer Insights
Elwood Roberts —Dublin, County Dublin
- €31,000–€47,000 a month
- Weekend availability
- Hybrid work
- Annual leave
Quick apply
Accounts Receivable Specialist
Keelings —Saint Margaret's, County Dublin
- Full-time
- Microsoft Excel
- No degree
- Phone etiquette
- Annual leave
Quick apply
Control Room (SOC) Operator
Mitie —Dublin, County Dublin
- €16.80 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance program
Quick apply
1h
Investment Services Specialist Keyridge
Canada Life —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
Order Management Specialist
CEC —DUBLIN 15, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Order Management Specialist- ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office

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Customer Experience Coordinator

The Fruit People -
DUBLIN 11, County Dublin

Quick apply

Job details

Full-time
€40,000–€42,000 a year

Qualifications

Hospitality
Sales support
Customer service
Food service experience
Organisational skills
HubSpot
Account management
Communication skills

Full job description

Customer Experience Coordinator

About The Fruit People

The Fruit People is one of Ireland’s leading workplace food and beverage providers, delivering fresh fruit, healthy snacks, pantry supplies, coffee and catering to over 1,200 businesses across Ireland.

Our mission is to create happier, healthier workplaces through exceptional products and even better customer service. We are looking for an experienced B2B professional who genuinely enjoys building client relationships, brings a strong passion for food, catering and hospitality, and leverages CRM tools to deliver consistently proactive customer management.

About the Role

This is a high-touch, tech-enabled B2B customer relations position. As Customer Experience Coordinator, you will play a central role in managing client relationships and ensuring every account receives a seamless experience from onboarding through to daily execution.

You will manage B2B customer communications through our CRM platform, coordinate complex catering requests, resolve escalated queries, and work closely with Operations and Account Managers to maximize account retention and satisfaction.

This role is ideal for someone who is highly organized, proficient with CRM systems, calm under pressure, and motivated by maintaining high standards of service.

What You’ll Do

B2B Customer Management Experience

Proactively manage a portfolio of B2B accounts, acting as the primary point of contact for client enquiries, order amendments, and special requests
Own the end-to-end customer journey, leveraging HubSpot to track interactions, anticipate client needs, and ensure seamless service delivery
Resolve escalated client queries and complaints professionally, turning challenges into retention opportunities
Collaborate with the Operations team to ensure order accuracy, timing, and service consistency

Catering Coordination Menu Management

Manage end-to-end catering enquiries from quotation through to delivery coordination
Partner with food and beverage suppliers to ensure product quality, dietary accuracy, and on-time fulfillment
Recommend tailored menu options based on client preferences, seasonal campaigns, and dietary requirements
Support the rollout of seasonal catering offerings and workplace event packages
CRM Customer Administration

Drive HubSpot data accuracy, managing customer profiles, pipeline status, and communication logs
Support seamless new client onboarding, account setup, and recurring order workflows
Generate monthly reporting on customer feedback, check-ins, and account health metrics
Assist with administrative workflows including customer manifests and tender submission documentation

Customer Delight Retention

Coordinate targeted client appreciation initiatives, corporate gifting, and seasonal engagement campaigns
Work alongside Account Managers to conduct proactive client follow-ups and identify growth opportunities
Track and report monthly on "Delight Moments" and client satisfaction benchmarks

Commercial Awareness

Identify opportunities where clients would benefit from additional product lines or expanded services
Pass qualified upsell and expansion opportunities to Account Managers and Coffee Growth Specialists

What Success Looks Like

In this role, success means:

Establishing yourself as a trusted, highly responsive contact for corporate clients
Maintaining clean, actionable customer data and reporting within HubSpot
Driving high rates of customer retention through prompt problem-solving and proactive communication
Ensuring smooth execution across all catering and workplace food orders

Required Skills and Experience

Minimum 3+ years of experience in B2B customer service, account management, or high-volume hospitality/catering coordination
Hands-on experience using HubSpot(or a similar CRM) to manage customer communications, workflows, and reporting
Demonstrated ability to manage B2B client relationships with strong conflict-resolution skills
Excellent organizational skills with meticulous attention to detail
Strong verbal and written communication skills with a commercial mindset

Nice to Have

Direct experience in corporate event planning or large-scale catering management
Working knowledge of dietary requirements, allergen standards, and corporate food service
Experience supporting sales or account management teams in a growing business

Personal Qualities

A genuine passion for client care and exceptional service delivery
A positive, solutions-oriented approach to daily operations
The ability to stay poised and focused in a fast-paced environment
Strong collaborative skills and a dedication to team success

Working at The Fruit People What We Offer

At The Fruit People, you will join a team focused on helping workplaces across Ireland feel healthier, more welcoming and better supported. If you enjoy building corporate relationships and want to be part of a business that values quality and care, this role offers the opportunity to make a direct impact.

We Offer:

Salary:€40,000 to €42,000 DOE

Schedule:Monday to Friday

Career:Development and growth opportunities

Health:Health Insurance contribution

Future: Pension contributions

Culture: Collaborative, team-first environment

has context menu

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Refine Your Search

customer experience specialist jobs in dublin, d

Customer Experience Coordinator

Junior Project Manager

Learning Programme Manager

Quality Control Co-Ordinator

Customer Relations Manager

Customer Care Specialist – Digital Payments

Shopify & Integrations Specialist

Customer Success Specialist- ServiceNow

Specialist, Premium Support (French/English)

SMB Account Manager, Gemini Enterprise and Google Workspace, Italy

Operations Specialist, Europe

CRM & Loyalty Specialist

Global Operations Specialist

Client Development Specialist - Sales Representative

CRM & Customer Insights

Accounts Receivable Specialist

Control Room (SOC) Operator

Investment Services Specialist Keyridge

Order Management Specialist

Order Management Specialist- ServiceNow

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