Find It support engineer client site Jobs in Dublin, D

Desktop Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
IT Support Engineer - Hybrid
IPSUS —DUBLIN 2, County Dublin
- No degree
ICT Technician (6-Month Fixed-Term Contract)
CEL - Critical Power —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Software troubleshooting
Quick apply
9h
IT Support Engineer (Tier 2)
Viatel —Dublin, County Dublin
- Azure
- Computer Science
- No degree
Deskside Engineer L2
Auxilion Ireland —Dublin, County Dublin
- Windows
- Microsoft Office
- Continuous improvement
12d
IT Support Engineer - Client Site
Viatel Technology Group —Dublin, County Dublin
- Azure
- Computer Science
- No degree
14d
Senior Associate, IT, Network Engineer (12 Month Contract)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Onsite Engineer
Apogee Corp —Dublin, County Dublin
- Call to connect
- Engineering
- No degree
- In-person
- Employee assistance program
12d
SCADA Engineer
EMR Integrated Solutions —Dunboyne, County Meath
- €53,875–€56,570 a year
- Full-time
- Hybrid work
- Azure
- System design
- SQL
Quick apply
Technical Docucare Associate
Xerox —Dublin, County Dublin
- IT
- In-person
- Leadership
12d
Control Room Operator
BidvestNoonan —Swords, County Dublin
- €17.50 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick apply
Site Manager Dublin (Client-Side)
The LDA —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Engineering
- Microsoft Office
Quick apply
6d
Electronics Technician 3 - Dublin, Ireland
M.C. Dean, Inc —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Operations & Maintenance Engineer – Motorway Infrastructure
M50 Concession Ltd —DUBLIN 15, County Dublin
- €40,000–€45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Engineering
- Employee assistance program
Quick apply
Transmission and Distribution Opportunities
AECOM —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
L3 Infrastructure Engineer
Cabot Financial (Ireland) Limited —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Customer service
Technician II
Digital Realty —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
Account Manager (Managed Services)
Voucher Connect —Dublin, County Dublin
- €40,000–€60,000 a year
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
Quick apply
3d
Senior Site Reliability Engineer - CloudVision
Arista Networks —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
Quick apply

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Desktop Support Engineer

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview:

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

it support engineer client site jobs in dublin, d

Desktop Support Engineer

IT Support Engineer - Hybrid

ICT Technician (6-Month Fixed-Term Contract)

IT Support Engineer (Tier 2)

Deskside Engineer L2

IT Support Engineer - Client Site

Senior Associate, IT, Network Engineer (12 Month Contract)

Senior IT Lead and Delivery Manager

Onsite Engineer

SCADA Engineer

Technical Docucare Associate

Control Room Operator

Site Manager Dublin (Client-Side)

Electronics Technician 3 - Dublin, Ireland

Operations & Maintenance Engineer – Motorway Infrastructure

Transmission and Distribution Opportunities

L3 Infrastructure Engineer

Technician II

Account Manager (Managed Services)

Senior Site Reliability Engineer - CloudVision

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