Find Service management lead Jobs in Milford County Carlow

Service Management Lead
Glanbia Foods —Kilkenny, County Kilkenny
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
Clinic Manager
Therapie Clinic —Carlow, County Carlow
- €37,000–€45,000 a year
- Customer service
- Clinic
- Mentoring
- Annual leave
Health Clerical Worker
Vision Consulting Limited —Kilkenny, County Kilkenny
- €30,000–€32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Wellness program
- Employee assistance program
Quick apply
6d
Breakfast Manager
Kilkea castle —Kilkea, County Kildare
- Weekend availability
- Culinary experience
- Hotel
- In-person
- Employee assistance program
- Employee discount
Quick apply
7d
NAMO | Restaurant Manager
NAMO —Carlow, County Carlow
- Up to €40,000 a year
- Full-time
- Hospitality
- Management
- Food service experience
- Employee discount
Quick apply
9d
Accommodation Manager
Mount Wolseley Hotel, Spa & Golf Resort —Carlow, County Carlow
- From €35,000 a year
- Full-time
- Microsoft Excel
- Hotel
- Mentoring
- Employee assistance program
- Referral programme
Quick apply
Communities Energy Efficiency Liaison Officer
South East Energy Agency —Kilkenny, County Kilkenny
- €32,000–€38,000 a year
- Customer service
- English
- Project management
- Annual leave
Quick apply
Trainee Store Manager
Brentwood Coffee Limited —Bun Clóidi, County Wexford
- Part-time
- Microsoft Excel
- Management
- Sales
- Store discount
Quick apply
7d
Warehouse Operator
Abbott Laboratories —Kilkenny, County Kilkenny
- Full-time
- Forklift
- No degree
- Warehouse experience
Facilities Manager
PM Group —Kilkenny, County Kilkenny
- Engineering
- Contracts
- Budgeting
Spare Parts & Customer Service Coordinator
Momentum Healthcare Ltd —Kilkenny, County Kilkenny
- €30,000–€32,000 a year
- Full-time
- Management
- Organisational skills
- Computer skills
- Employee assistance program
- Sick pay
Quick apply
4d
Taco Bell Manager
Applegreen Stores —Paulstown, County Kilkenny
- Full-time
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
12d
Healthcare Assistant
Aurora Kilkenny —Kilkenny, County Kilkenny
- €34,881–€48,434 a year
- Weekend availability
- No degree
- Organisational skills
- Communication skills
- Employee assistance program
- Sick pay
Quick apply
Restaurant Manager
Mount Wolseley Hotel, Spa & Golf Resort —Carlow, County Carlow
- €40,000–€42,000 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Employee assistance program
- Referral programme
Quick apply
12d
Change Management Specialist - EHR Implementation
UPMC —Kilkenny, County Kilkenny
- Clinic
- Bachelor's degree
- Business
- Annual leave
Medical Secretary (6mth FTC) - UPMC Aut Even Hospital, Kilkenny
UPMC —Kilkenny, County Kilkenny
- €33,504.81–€48,759.69 a year
- Microsoft Office
- Administrative experience
- Clinic
- Annual leave
Graduate Management Trainee - Kilkenny
Enterprise Mobility —Kilkenny, County Kilkenny
- Full-time
- Management
- Customer service
- Bachelor's degree
Housing Department Administrator
Good Shepherd Centre —Kilkenny, County Kilkenny
- €17.30 an hour
- Full-time
5d
Accommodation Supervisor
PREM Group —Kilkenny, County Kilkenny
- Weekend availability
- English
- Hotel
- Employee assistance program
- Employee discount
Quick apply
Supervisor (Part-Time)
Pandora Jewelry —Kilkenny, County Kilkenny
- €17.40 an hour
- Full-time
- Sales
- Customer service
- Communication skills
- Employee discount

I want to receive the latest job alerts for service management lead in milford county carlow

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service management lead jobs near milford county carlow

Warehouse Worker jobs in Kilkenny, County Kilkenny

Healthcare Assistant jobs in Kilkenny, County Kilkenny

Administrator jobs in Kilkenny, County Kilkenny

Accommodation Manager jobs in Kilkenny, County Kilkenny

Support Worker jobs in County Wexford

Warehouse Worker jobs in Waterfall, County Cork

Warehouse Worker jobs in Temple Bar, County Dublin

Warehouse Worker jobs in Foxford, County Mayo

Warehouse jobs in Dublin Airport, County Dublin

Warehouse Worker jobs in Dún Laoghaire, County Dublin

Warehouse Operations Manager jobs in Dublin, County Dublin

Management Trainee jobs in Dublin, County Dublin

Graduate Trainee Programme jobs in Dublin, County Dublin

Management Trainee jobs in County Dublin

Management Trainee jobs in Waterford, County Waterford

Business Management Graduate jobs in Dublin, County Dublin

Medical, Secretary jobs in County Offaly

Medical Secretary jobs in Barna, County Galway

Medical Secretary jobs in Bray, County Wicklow

Medical, Secretary jobs in Waterford, County Waterford

Service Management Lead

Glanbia Foods -
Kilkenny, County Kilkenny

Apply Now

Job details

Qualifications

Jira
Management
Master's degree
Bachelor's degree
ServiceNow
IT
AI

Full job description

Date: 9 Jul 2026

Location: Kilkenny, KK, IE

Company: Glanbia

Service Management Lead

Glanbia Management Services Limited

Join this dynamic team focused on delivering better nutrition for every step of life’s journey.

The Opportunity

The Service Management Lead is responsible for overseeing the end-to-end governance and performance of IT Service Management and Service desk (ITSM) processes, working closely with partner services to effectively deliver service management across Glanbia.

Primary responsibilities for this role will include:

Defines and maintains the overall strategy for Service management and Service desk processes, ensuring alignment with wider business and IT priorities.
Manages a small team to drives the ITSM tooling alongside the Service Management Manager and Analyst, including integration and automation across ITSM tools and platforms.
Provides governance and oversight of partner services delivering service desk and ITSM processes, aiming to improve system stability, minimise business impact and provide best-in-class Service management services to Glanbia.
Oversees, monitors, and reports on strategic partner delivery, acting as an escalation point for delivery issues and working with the Strategic Partnerships team to manage issues.
Monitors and oversees contractual service level agreements (SLAs) and operational level agreements (OLAs) for strategic partner execution of Service management processes; oversees strategic partners to ensure adherence and ensure performance standards are consistently met.
Collaborates with the Service Management manager to define and continuously improve Service Desk and all service management processes such as Change management, Problem management, Major Incident, and Knowledge management
Collaborates with the Service Management manager to establish and maintain knowledge management processes to improve first-call resolution rates, ITSM service delivery, and self-service within both IT and the Business.
Acts as a senior advisor to IT and the Business on ITSM processes and delivery.

Collaborates with service management partner and Glanbia resolver groups to ensure incident, problem and change tickets are implemented in line with SLA’s and KPI’s.

The skills and experience you will bring to the team

Bachelor’s or Master's degree in a relevant field (e.g., Computer Science, Information Technology, Engineering), or equivalent experience.
Industry certifications highly desirable (e.g. ITIL 4, CompTIA, KCS).
4+ years of experience in IT Service Management, Service Desk, or Service Operations roles.
Proven experience driving ITSM process improvements, standardisation, and automation in complex IT environments.
Strong knowledge of ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Helix ITSM), ITIL frameworks, and ITSM workflow automation.
Familiarity with AI-driven ITSM solutions, including predictive incident and problem management.
Strong stakeholder engagement skills with the ability to manage relationships across technical and non-technical teams..
Defines and maintains the overall ITSM and Service management strategy, incl. tooling, to ensure alignment with wider IT and Business needs.
Leads the Service Desk team, ensuring IT tickets and escalations are efficiently managed. Provides coaching, expert guidance, and technical support to enhance team performance.
Monitors partner performance and service delivery against agreed SLAs and OLAs, producing detailed reports on performance metrics, trends, and improvement actions.
Oversees the effective resolution of high-priority incidents, ensuring clear communication, documentation, and follow-up actions. Oversees root cause analysis efforts and ensures permanent fixes are implemented to minimise future disruptions.
Ensures IT changes are assessed, authorised, and implemented with minimal business disruption. Identifies risks associated with IT changes and develops mitigation strategies to reduce potential impacts.

Where and how you will work

The opportunity is based in our Kilkenny office with hybrid working arrangements available, which allows you a greater choice in how you work and live, giving you a better work-life balance.

About Glanbia

Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.

Apply Now

Refine Your Search

service management lead jobs in milford county carlow

Service Management Lead

Clinic Manager

Health Clerical Worker

Breakfast Manager

NAMO | Restaurant Manager

Accommodation Manager

Communities Energy Efficiency Liaison Officer

Trainee Store Manager

Warehouse Operator

Facilities Manager

Spare Parts & Customer Service Coordinator

Taco Bell Manager

Healthcare Assistant

Restaurant Manager

Change Management Specialist - EHR Implementation

Medical Secretary (6mth FTC) - UPMC Aut Even Hospital, Kilkenny

Graduate Management Trainee - Kilkenny

Housing Department Administrator

Accommodation Supervisor

Supervisor (Part-Time)

I want to receive the latest job alerts for service management lead in milford county carlow

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected