Find Client solutions manager,auto Jobs

Service Desk Manager
PFH Technology Group —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Client Success Representative (Remote within APAC region, Contract)
INFUSE —County Limerick
- Remote
- Sales
- Communication skills
Quick apply
Call Center Supervisor
Sheehy Motor Group —County Kildare
- €34,000–€40,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Store discount
- Wellness program
Quick apply
11d
Senior Director - Customer Solutions (EMEA)
D-Wave Quantum Inc. —Remote
- Full-time
- Remote
- Sales
- Engineering
- Bachelor's degree
Quick apply
Client Success Manager
AmTrust International —Dublin, County Dublin
- Annual leave
Client Services Account Manager
EdgeConneX —Dublin, County Dublin
- Microsoft Office
- Bachelor's degree
- No degree
Sr. Client Account Manager, Retail (Italian Market)
Pinterest —Dublin, County Dublin
- €73,664–€128,912 a year
- Sales
- English
- Master's degree
Operations Manager
Mitros —Cashel, County Tipperary
- €75,000–€90,000 a year
- Full-time
- Leadership
- Communication skills
- Fuel card
- Employee assistance program
Quick apply
12d
Sr Client Project Manager
ACI Worldwide —County Clare
- Full-time
- Project management
- Bachelor's degree
- No degree
Traffic Account Manager (International)
Gains Intermediate —Remote
- Weekend availability
- Remote
- Social media management
- Customer service
- Communication skills
Quick apply
Looking for a new career? – Join the Sales Team at Bolands Wexford
Bolands Wexford —Ardcavan, County Wexford
- Full-time
- Sales
- No degree
- Communication skills
Quick apply
Client Service Manager - Diageo Off Trade
CPM Ireland —Dublin, County Dublin
- €70,000–€90,000 a year
- Full-time
- Sales
- No degree
- Budgeting
- Fuel card
- Employee assistance program
Quick apply
Operations Manager
Lowquotes.ie —Port Laoise, County Laois
- Full-time
- Customer service
- Microsoft Office
- No degree
- Wellness program
- Employee assistance program
Quick apply
Client Advocacy Manager
Prometric —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance program
Quick apply
5d
Client Services Manager Keyridge
Irish Life Investment Managers —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Client Account Administrator
Elwood Roberts —Kildare, County Kildare
- €30,000–€40,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Corporate Account Manager
KOS Ergonomics Solutions Ltd —Dublin, County Dublin
- €60,280–€83,200 a year
- Full-time
- Hybrid work
- Sales
- English
- Microsoft Office
- Annual leave
Quick apply
10h
Global Account Manager (m/f/d)
Damovo —Dublin, County Dublin
- Remote
- Sales
- Communication skills
- Negotiation
Quick apply
Territory Manager - Ireland
Sciton —Remote
- €55,000–€60,000 a year
- Part-time
- Remote
- Sales
- Salesforce
- Microsoft Office
- Profit sharing
Quick apply
5d
Business Development Manager
iHomes London —Dublin, County Dublin
- €33,000–€55,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Office
Quick apply
6d

I want to receive the latest job alerts for client solutions manager,auto

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client solutions manager,auto jobs near

Account Manager jobs in Dublin, County Dublin

Business Development Manager jobs in Dublin, County Dublin

Traffic Manager jobs in Swords, County Dublin

Traffic Manager jobs in Cork, County Cork

Store Design Manager jobs in Dublin, County Dublin

Traffic Manager jobs in County Dublin

Part Time Office Manager jobs in Cork, County Cork

Store Manager jobs in Arklow, County Wicklow

Electrical Supervisor jobs in Dublin, County Dublin

Service Desk Manager jobs in Cork, County Cork

Service Desk Manager jobs in Dublin, County Dublin

Hotel Hotel Manager jobs in County Donegal

Territory Manager jobs in Cork, County Cork

Territory Manager jobs in Limerick, County Limerick

Marketing Manager jobs in Cork, County Cork

Security Manager jobs in Dublin, County Dublin

Territory Manager jobs in Dublin, County Dublin

Brand Manager jobs in County Dublin

Client Services Manager jobs in Limerick, County Limerick

Inventory Manager jobs in Dublin, County Dublin

Service Desk Manager

PFH Technology Group -
Remote

Quick apply

Job details

Permanent | Full-time
6 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
English
Japanese
AWS
ServiceNow

Full job description

JOB TITLE – Service Desk Manager

PFH Technology is recruiting for a Service Desk Manager for a full time Permanent position.

JOB DESCRIPTION

The Role

The Cloud Service Desk is the single point of contact for all Cloud Consulting and Managed Service Clients. The Service Desk Manager will be responsible for ensuring that queries, requests, changes, incidents and other issues reported by our clients to the Cloud Service Desk are handled professionally and dealt with by our team of engineers in an effective, timely and professional manner.

The Must-have Skills

You have previously been successful in an operationally high-paced role (possibly in a technical service desk role, but not necessarily)
You communicate clearly and concisely in written and spoken English
You are good with customers: You can empathise and do what’s needed to win the trust and respect of customers
You work well with people and people enjoy working with you.
You are a capable problem solver, comfortable discussing problems with clients, and confident coordinating resolution activities
You have a continuous improvement mindset: You can look at an operational activity, identify ways to improve it, and then follow-through to implement those improvements
You are competent using MS Word, MS Excel and MS PowerPoint

The Nice-to-have Exposures

You have experience of working with a Service Desk tool (e.g. Freshdesk, ServiceNow, ManageEngine, Atlassian, or similar)

The Work

The responsibilities of this role are as follows:

Ensure that all requests, changes and incidents reported by our clients to the Cloud Service Desk are recorded, validated and assigned to our Engineering team in a timely and accurate manner
Reviewing all requests to the Cloud Service Desk to determine the appropriate categorization, prioritization, compliance requirements and billing rules to be applied.
Monitoring service desk work queues to ensure that all workflows and service levels are being maintained
In addition to ensuring SLAs are achieved, the Service Desk Manager will also be responsible for ongoing monitoring and management of ticket handling quality and client experience across our team.
As we operate under a number service compliance frameworks, the Service Desk Manager will be responsible for the oversight and enforcement of compliance requirements as they apply to day-to-day Service Desk operation.
Communicating with our clients through email and outbound calls
Coordinating the resolution of client incidents
Creating and maintaining service desk procedures and other documentation
While in general, this role will be focused on work coordination, service quality management and team oversight, the role will also involve hands-on service desk operation as required.

The Person

You take ownership: The Service Desk Manager is a pivotal and autonomous role in our organisation. The successful candidate will be responsible for successful operation of our service desk on a day-to-day basis
You are administratively strong and organized: You are comfortable managing your time across multiple priorities and take professional pride in remaining in control of your various work activities
You are decisive: You can independently evaluate a situation and arrive at good decisions in a logical and timely manner.
You are quality-oriented: You become personally invested in avoiding errors and delivering high quality work to our clients.
You are enthusiastic about technology: You are comfortable learning how to use new software and enjoy continually expanding your vocabulary of technical terms and concepts. To be successful in this role, you will need to acquire and continually develop a working knowledge of Amazon Web Services cloud technologies (note: we will of course support you with this)
You are flexible, adaptable and comfortable with change.
You have a sense of humour and a positive outlook on life

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage

IND001

Quick apply

Refine Your Search

client solutions manager,auto jobs

Service Desk Manager

Client Success Representative (Remote within APAC region, Contract)

Call Center Supervisor

Senior Director - Customer Solutions (EMEA)

Client Success Manager

Client Services Account Manager

Sr. Client Account Manager, Retail (Italian Market)

Operations Manager

Sr Client Project Manager

Traffic Account Manager (International)

Looking for a new career? – Join the Sales Team at Bolands Wexford

Client Service Manager - Diageo Off Trade

Operations Manager

Client Advocacy Manager

Client Services Manager Keyridge

Client Account Administrator

Corporate Account Manager

Global Account Manager (m/f/d)

Territory Manager - Ireland

Business Development Manager

I want to receive the latest job alerts for client solutions manager,auto

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected