Find Marketing executive Jobs in Little Island, C

Customer Retention Executive
Kearys —Little Island, County Cork
- Full-time
- Annual leave
- Employee assistance program
Quick apply
8d
Ecommerce Marketing Manager
Here's Health —Cork, County Cork
- Full-time
- Social media management
- No degree
- Organisational skills
- Store discount
- Employee discount
Quick apply
Manager, Executive Experiences & Operations
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- AWS
- Communication skills
Sales Operations & Business Support Executive
Boulder Formats Ltd —Cork, County Cork
- €32,000–€42,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Flexitime
- Work from home
Quick apply
10h
Business Development Executive
Barry Collins —Cork, County Cork
- From €36,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Marketing Manager
Castlemartyr Resort —Cork, County Cork
- Weekend availability
- Hospitality
- Sales
- English
Quick apply
Customer Success Manager, EMEA
Keeper Security —Cork, County Cork
- Sales
- Salesforce
- Bachelor's degree
- Sick pay
Solution Consultant - Procurement (Remote)
Keelvar —Cork, County Cork
- Remote
- Sales
- No degree
- Communication skills
8d
Principal Product Manager
SolarWinds —Cork, County Cork
- Analysis skills
- Product management
- Mentoring
Quick apply
Reseller Operations - French Supply Chain Account Manager - 11 month
Apple —Cork, County Cork
- Microsoft Excel
- Sales
- Engineering
Principal Industrial Designer
Logitech —Cork, County Cork
- Full-time
- CAD
- Bachelor's degree
- In-person
- Work from home
Inside Sales Director, EMEA
WatchGuard Technologies, Inc. —Cork, County Cork
- Full-time
- Communication skills
Quick apply
Sr. Analyst - Europe Finance & Pricing Operations
Logitech —Cork, County Cork
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
- Work from home
10d
Senior Technical Program Manager Atlas Clusters
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- AWS
- Analysis skills
Vertriebsmitarbeiter/in | Sales Manager - Mittelstand, DACH (Ireland Basierend)
HubSpot —Cork, County Cork
- €81,800–€108,200 a year
- Remote
Quick apply
Mid-Market Account Executive, DACH (German Speaker - Remote, Ireland Based)
HubSpot —Cork, County Cork
- €81,800–€108,200 a year
- Remote
Quick apply
Customer Success Manager, Bilingual (German) - EMEA
Keeper Security —Cork, County Cork
- Salesforce
- English
- Bachelor's degree
- Sick pay

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Customer Delivery Driver - - Ballincollig
Tesco Ireland —Cork, County Cork
Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year.
€18.24 an hour
Customer Service Assistant (Part-time)
The Pavilion Garden Centre —Ballygarvan, County Cork
Additional hours may become available during busy periods or seasonal peaks and will be allocated in line with business requirements, performance, reliability…
€14.15–€17.00 an hour
Quick apply
2d

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Customer Retention Executive

Kearys -
Little Island, County Cork

Quick apply

Job details

Full-time
8 days ago

Benefits

Tax Saver Scheme
Bike to work scheme
Annual leave
Company pension
Employee assistance program
Referral programme

Full job description

Company Overview

Keary’s Motor Group is Ireland’s largest family-owned motor group, with 15 dealerships in Dublin, Cork and Limerick. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a Full Time Customer Retention Executive to join our growing team based in BMW Little Island.

Looking to move your career into next gear? Apply today to be a part of our success story.

Role Responsibilities:

Inbound service contact

Answer inbound service and aftersales calls promptly and professionally, within answer-rate and abandonment targets.
Book, amend and cancel workshop appointments in the DMS: correct job type, realistic time allocation, courtesy car or collection and delivery arranged where needed.
Take service, repair, NCT, tyre, bodyshop and warranty enquiries through to a confirmed booking
Give clear, accurate information on pricing, service content, service plans and what the visit will involve; quote from approved price menus.
Capture and verify customer and vehicle data on every contact - contact details, registration, VIN, mileage, service history, marketing consent.
Resolve straightforward queries first time; escalate technical, goodwill or complaint matters to the Service Manager via the agreed path.
Log every interaction, outcome and next action in the CRM before closing the contact.

Outbound retention activity

Work daily and weekly outbound call lists to keep the workshop loaded and the customer base retained:
- Service due and overdue reminders, including vehicles flagged by BMW's condition-based servicing and TeleService notifications.
- Lapsed customer win-back - vehicles that have missed a service interval or moved to independent garages.
- Declined and deferred work follow-up - red/amber items from vehicle health checks, rebooked with the customer.
- NCT and roadside/warranty expiry contact, including extended warranty and service plan conversations.
- Recall and technical campaign outreach, driving completion rates.
- Post-visit follow-up and courtesy calls; first contact on low satisfaction scores.
- No-show and cancellation rebooking.
Segment and prioritise the customer base by vehicle age, warranty and service plan status, and time since last visit.
Promote service plans, value service offerings and BMW parts and accessories where genuinely appropriate to the customer's vehicle and usage.
Maintain a personal pipeline of open retention opportunities with dated follow-ups; nothing left uncontacted and undated.

Ticket and case management

Monitor assigned aftersales queues in BMW's central systems and the dealer CRM, picking up tickets, cases and service leads as allocated.
Respond to each within the applicable SLA on the customer's preferred channel - phone, email or SMS — and record the response against the case.
Progress cases to resolution: chase internal departments, keep the customer updated, update status and notes, close with accurate outcome/disposition coding.
Handle web-sourced aftersales enquiries and online service booking requests that arrive as tickets.
Escalate aged or at-risk tickets to the Aftersales Manager.

Benefits

31 Days Paid Leave (inclusive of public holidays)
Company Pension
Healthcare Scheme
Employee Volunteer Day
2 Company Days
Bike to Work Scheme
Referral Bonus
Milestone Programme
Professional & Personal Development
Rewards & Recognition
Employee Wellbeing Programme
24/7 Employee Assistance Programme
Death in Service Benefit
Long Term Disability Scheme
Tax Saver scheme
Employee Recognition Programme
Sports and Social Club

#INDHP

Quick apply

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marketing executive jobs in little island, c

Customer Retention Executive

Ecommerce Marketing Manager

Manager, Executive Experiences & Operations

Sales Operations & Business Support Executive

Business Development Executive

Marketing Manager

Customer Success Manager, EMEA

Solution Consultant - Procurement (Remote)

Principal Product Manager

Reseller Operations - French Supply Chain Account Manager - 11 month

Principal Industrial Designer

Inside Sales Director, EMEA

Sr. Analyst - Europe Finance & Pricing Operations

Senior Technical Program Manager Atlas Clusters

Vertriebsmitarbeiter/in | Sales Manager - Mittelstand, DACH (Ireland Basierend)

Mid-Market Account Executive, DACH (German Speaker - Remote, Ireland Based)

Customer Success Manager, Bilingual (German) - EMEA

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