Find Customer service manager Jobs in Dundalk County Louth

RTB Officer - Dundalk
Tuath Housing Association —Dundalk, County Louth
- Full-time
- Hybrid work
Quick apply
11d
Housing Officer - 12 Month Fixed Term Contract
Tuath Housing Association —Dundalk, County Louth
- €49,100 a year
- Full-time
- Annual leave
- Employee assistance program
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3d
Facilities Manager
KoMiCo Hillsboro LLC —Dundalk, County Louth
- Full-time
- Management
- Maintenance
- Supervising experience
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Deputy Shop Manager
Bar One Racing Uk & Ireland —Dundalk, County Louth
- €14.49 an hour
- Full-time
- No degree
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4d
Receptionist
Tuath Housing Association —Dundalk, County Louth
- €31,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
12d
Office Manager
Ardee and District Community Trust CLG (Deehub) —Ardee, County Louth
- €37,900 a year
- Full-time
- Customer service
- No degree
- Budgeting
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4d
Office Administrator & Reports Analyst
Dromad Hire —Dundalk, County Louth
- Full-time
- Microsoft Excel
- ERP systems
- SQL
- Employee discount
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12d
Supervisor - Full Time
Supermac’s —Carrickmacross, County Monaghan
- Weekend availability
- Customer service
- Supervising experience
- Food service experience
Quick apply
Business Development Manager- Ireland
SUPPLY TECHNOLOGIES —Dundalk, County Louth
- Analysis skills
- Leadership
- Communication skills
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Front Office Manager Ballymascanlon Hotel & Golf Resort
Ballymascanlon Hotel and Golf Resort —Dundalk, County Louth
- €37,000–€40,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Hotel
Quick apply
Receptionist
Ballymascanlon Hotel and Golf Resort —Dundalk, County Louth
- €14.25–€14.50 an hour
- Part-time
- Microsoft Excel
- Customer service
- Hotel
- Employee assistance program
- Referral programme
Quick apply
Office Administrator
Ardee and District Community Trust CLG (Deehub) —Ardee, County Louth
- €14.15 an hour
- Part-time
- Social media management
- Administrative experience
- No degree
- Annual leave
Quick apply
4d
Sauna Host (Carlingford)
The Hot Box Sauna —Louth, County Louth
- €14.50 an hour
- Full-time
- Communication skills
Quick apply
IT Helpdesk Support Engineer
CTI Business Solutions Ltd —Dundalk, County Louth
- €30,000–€40,000 a year
- Full-time
- Communication skills
Quick apply
2d
Regional Account Manager
Flex LTD —Dundalk, County Louth
- Full-time
- Hybrid work
- Google Suite
- Sales
- In-person
- Annual leave
- Employee assistance program
Hotel Night Porter
Four Seasons Hotel - Carlingford —Carlingford, County Louth
- Weekend availability
- Hospitality
- Customer service
- English
- Wellness program
- Employee assistance program
Quick apply
8d
Leisure Centre Attendant
Nuremore Estate by McGettigan’s —Carrickmacross, County Monaghan
- Full-time
- Customer service
- Administrative experience
- No degree
Quick apply
GMP Cleaning Operative
Apleona Ireland —Dundalk, County Louth
- €14.80 an hour
- Full-time
- Customer service
- No degree
- Cleaning
Quick apply
5d
Chef Manager
Aramark —Dundalk, County Louth
- No degree
- Food service experience
- Cash handling
10d
Warehouse Manager
PCI Pharma Services —Dundalk, County Louth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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RTB Officer - Dundalk

Tuath Housing Association -
Dundalk, County Louth

Quick apply

Job details

Permanent | Full-time
11 days ago

Full job description

Job Description: RTB Officer

Responsible To: RTB Team Leader

Responsible For: N/A

Location: Dundalk

Contract: Full Time Permanent

Job Summary:

As Residential Tenancies Board (RTB) Officer you will support all aspects of Tenancy and Dispute registrations and to provide support to other internal teams and localities.

You will work closely with the Residential Tenancies Board, keeping up to date with changes and updates that are relevant to the organisation to ensure that Tuath remains compliant. You will work with you RTB colleagues in achieving the organisations objectives and ensuring activities are carried out to the highest standards of integrity and professionalism and within set key performance indicators. This includes supporting operational service improvements and representing the organisation with partners and stakeholders. You will develop and be responsible for operational application of our RTB policy and procedures.

The postholder will work alongside the Specialist Housing Manager to ensure that RTB related activities are carried out to the highest standards of integrity and professionalism. This includes working to develop strong and effective cross functional working initiatives and supporting the implementing specific operational service improvements and supporting our Customer Scrutiny Reviews.

The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time. The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation.

KEY RESPONSIBILITIES (Functional):

To work as part of the RTB Team to provide an excellent, responsive, and effective service including overseeing and managing current registrations, ensuring annual registration is completed and identifying/ensuring all new properties that require registration are completed within specified timeframes.
Supporting the administration of Rents and Housing Teams Dispute Applications.
Ensure all Social Leased properties have the correct SLA added to the register that includes the management and updating of the Assets and Liabilities Register.
Ongoing monitoring of registrations to ensure the RTB is reflected with any tenancy change.
Supporting regular auditing and checks within the Housing Management system ensuring the accuracy of customer details.
To work in partnership to ensure the delivery of co-ordinated services and high levels of resident satisfaction.
Produce clear, informative, and meaningful reports for key stakeholders on the performance of the RTB team.
Ensure a high level of customer service is provided to both internal and external customers
Ensure the Customer Voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard
To actively seek opportunities for service development, including supporting the Lettings Manager in reviewing best practices, benchmarking, and forming operational links with other organizations and partners that benefit customers and enhance service delivery

KEY RESPONSIBIITIES (Organisational):

Provide input into the Operational plans.
Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
Provide statistical data, information, and testimonials for annual report.
In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery.

Health and Safety Responsibility

To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy.
Ensure all appropriate health and safety risk assessments are in place and making sure colleagues
are aware of and adhere to any specific instructions and use personal protective equipment where
required.
Ensure that team members are aware of any risks associated with their role, adhere to any specific
instructions, and use personal protective equipment where required.

This job description is not definitive or restrictive and will be subject to periodic review.

Quick apply

Refine Your Search

customer service manager jobs in dundalk county louth

RTB Officer - Dundalk

Housing Officer - 12 Month Fixed Term Contract

Facilities Manager

Deputy Shop Manager

Receptionist

Office Manager

Office Administrator & Reports Analyst

Supervisor - Full Time

Business Development Manager- Ireland

Front Office Manager Ballymascanlon Hotel & Golf Resort

Receptionist

Office Administrator

Sauna Host (Carlingford)

IT Helpdesk Support Engineer

Regional Account Manager

Hotel Night Porter

Leisure Centre Attendant

GMP Cleaning Operative

Chef Manager

Warehouse Manager

I want to receive the latest job alerts for customer service manager in dundalk county louth

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