Find Remote support Jobs in Dublin County Dublin

Customer Experience and Operations Support
CROÍA Jewellery —Dublin, County Dublin
- From €14.85 an hour
- Part-time
- Customer service
- Merchandising
- English
- Work from home
- Employee discount
Quick apply
PMO Support
Emagine Consulting —Dublin, County Dublin
- From €250 a day
- Part-time
- Hybrid work
- Project management
- No degree
- Organisational skills
Quick apply
6d
Customer Support – Telecom
Capaciteam —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Project management
Quick apply
Part-time Bookkeeper
SKO Property Maintenance Services Ltd —Dublin, County Dublin
- From €20 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- No degree
- Communication skills
- Fuel card
- Flexitime
Quick apply
7d
Executive Assistant to the CEO (Remote)
Percona —Dublin, County Dublin
- Full-time
- Remote
- English
- Administrative experience
- Organisational skills
- Annual leave
Customer Experience Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Customer Service Executive
BETDAQ.com —DUBLIN 1, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Leaving certificate
- Wellness program
- Work from home
Quick apply
1d
Call Centre Sales Agent
The AA —Dublin, County Dublin
- From €27,750 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
14d
Clinical Administrator
PCI College —Dublin, County Dublin
- €32,000–€37,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Work from home
- Employee discount
Quick apply
Irish Audio Transcription & Quality Reviewer
Lifted, an Upwork Company™ —Dublin, County Dublin
- Remote
Quick apply
Service Desk Agent - Contractor
Atos —Dublin, County Dublin
- €29,000 a year
- Remote
- Customer service
- English
- Windows
7d
Digital Sales | E-Learning | Remote
GearUp2Success —Dublin, County Dublin
- Remote
Quick apply
IP Administrator (12 Month Fixed Term Contract)
FRKelly —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
Quick apply
2d
Romanian Interpreter – Freelance / Flexible Work
Shamrock Translations —Dublin, County Dublin
- €20–€25 an hour
- Part-time
- Hybrid work
- Bilingual
- English
- Communication skills
Quick apply
7d
Recruiter (contract)
Microsoft EMEA —DUBLIN 22, County Dublin
- €196–€207 a day
- Remote
- Research
- Microsoft Office
- Recruiting
Trust & Risk Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- Social media management
- Customer service
- English
- Work from home
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Multilingual Legal Assistant / Paralegal (Part-Time)
Chen Solicitors —Dublin, County Dublin
- €15–€20 an hour
- Part-time
- Hybrid work
- Spanish
- English
- Organisational skills
Quick apply
13h
Specialist QA
Amgen —Dún Laoghaire, County Dublin
- €67,813.85–€91,748.15 a year
- Remote
- Microsoft Office
- Master's degree
- Project management
2d
Monitoring & Performance Assessment Case Officer (AO Grade) Permanent
Irish Medical Council —Dublin, County Dublin
- €41,176 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- No degree
- Annual leave
- Employee assistance program
Quick apply
12d

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Customer Experience and Operations Support

CROÍA Jewellery
Dublin, County Dublin

Quick apply

Job details

Part-time
From €14.85 an hour

Benefits

Work from home
Employee discount

Qualifications

Customer service
Merchandising
English
E-commerce
Analysis skills
Agile
Customer support
Communication skills

Full job description

Customer Experience & Operations Support

CROÍA Jewellery | Dublin | Part-Time

About CROÍA

CROÍA is an Irish jewellery brand built around affordable luxury, statement pieces and creating jewellery that women genuinely love to wear every day.

As we continue to grow across Ireland, the UK and internationally, we’re looking for a highly organised, proactive person to join the team and take ownership of our customer experience and day-to-day operational administration.

This is a hands-on role that sits across customer service, stockist support, invoicing and general business administration.

We’re looking for someone who doesn’t just complete tasks, but takes ownership, spots what needs to be done and makes sure things don’t fall through the cracks.

The Role

As our Customer Experience & Operations Support, you’ll be the main point of contact for our customers and will support the day-to-day administration behind our growing stockist network.

You’ll work closely with the founder and wider CROÍA team, helping to ensure our customers receive an exceptional experience and that the operational side of the business runs smoothly.

The role will suit someone who is extremely organised, commercially aware, confident communicating with people and naturally proactive.

Key Responsibilities

Customer Experience

You’ll take ownership of the day-to-day customer service experience across CROÍA.

Manage the customer service inbox
Respond to customer queries promptly and professionally
Manage returns, exchanges and refunds
Handle delivery, tracking and missing-order queries
Manage damaged or faulty product queries
Resolve customer complaints and issues
Liaise with our fulfilment centre to resolve order issues
Follow up with customers to ensure issues are fully resolved
Escalate more complex or sensitive issues when required
Identify recurring customer issues and flag opportunities to improve the customer experience

Our goal is for every customer to feel looked after, even when something hasn’t gone to plan.

Stockist & Wholesale Support

You’ll also support the administration and communication across our growing stockist network.

Manage day-to-day stockist communications
Respond to stockist queries
Process wholesale orders
Send order confirmations and invoices
Manage stockist onboarding
Maintain accurate stockist records
Follow up on reorders
Coordinate relevant wholesale documentation
Follow up on outstanding actions
Build positive relationships with our stockist partners

You’ll become an important point of contact between CROÍA and our stockists, ensuring communication is organised, professional and timely.

Invoicing & Payment Administration

You’ll take responsibility for keeping our invoice and payment administration organised.

Prepare and send invoices
Track outstanding invoices
Follow up on overdue payments
Maintain accurate payment records
Flag outstanding or problematic accounts
Provide relevant information to the accountant when required
Ensure invoices and supporting documentation are properly organised
You won’t be responsible for accounting itself, but you’ll make sure the day-to-day administration and chasing is handled.

General Operations & Administration

As a growing business, there will also be a variety of operational tasks that require someone organised and dependable.

These may include:

Maintaining spreadsheets and internal records
Updating customer and stockist information
Organising documents
Following up on outstanding actions
Supporting fulfilment-related administration
Assisting with general business administration
Researching suppliers, services or operational solutions when required
Helping to improve internal processes as CROÍA continues to grow

We’re looking for someone who is:

Highly organised and naturally detail-oriented
Proactive and able to work independently
A strong communicator with excellent written English
Confident communicating with both customers and businesses
Comfortable taking ownership of problems and finding solutions
Reliable and able to manage multiple priorities
Commercially aware and interested in how a growing business operates
Comfortable using spreadsheets and online systems
Friendly, professional and personable
Someone who genuinely cares about delivering a great customer experience

Previous experience in customer service, operations, wholesale, e-commerce or administration would be highly beneficial.

Experience within a retail, fashion, beauty or jewellery business would be a bonus, but isn’t essential.

What Success Looks Like

The right person will quickly become someone we can trust to own this area of the business.

Success in the role means:

Customers receive fast, helpful and thoughtful responses
Customer issues are resolved without unnecessary escalation
Stockists receive consistent and professional communication
Invoices are sent and payments are followed up on time
Operational tasks don’t get forgotten
Processes become more organised and efficient over time
You proactively identify things that need attention before they become problems

Job Type: Part-time

Pay: From €14.85 per hour

Benefits:

Employee discount
Work from home

Experience:

Operations: 2 years (required)
Customer support: 3 years (required)

Work Location: Hybrid remote in Dublin, County Dublin

Quick apply

Refine Your Search

remote support jobs in dublin county dublin

Customer Experience and Operations Support

PMO Support

Customer Support – Telecom

Part-time Bookkeeper

Executive Assistant to the CEO (Remote)

Customer Experience Agent

Customer Service Executive

Call Centre Sales Agent

Clinical Administrator

Irish Audio Transcription & Quality Reviewer

Service Desk Agent - Contractor

Digital Sales | E-Learning | Remote

IP Administrator (12 Month Fixed Term Contract)

Romanian Interpreter – Freelance / Flexible Work

Recruiter (contract)

Trust & Risk Agent

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Multilingual Legal Assistant / Paralegal (Part-Time)

Specialist QA

Monitoring & Performance Assessment Case Officer (AO Grade) Permanent

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