Find Head of delivery Jobs in Dublin County Dublin

Head of Customer Solutions, Payments and Retention
Peninsula —Dublin, County Dublin
- Up to €75,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
21h
Head of Clear Mobile
Vodafone —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Merchandising
- AI
- Leadership
5d
Head of Sales & Customer Service
Glanmore Foods —DUBLIN 15, County Dublin
- Full-time
- Sales
- Customer service
- Food service experience
- Free parking
- Employee assistance program
Global Head of People Experience
Citco —Dublin, County Dublin
- Full-time
- Oracle
- Contracts
- IT
Parts Delivery Driver
Atlas Autoservice —South Dublin, County Dublin
- Full-time
- Driving
- No degree
- Communication skills
- Employee assistance program
- Employee discount
Quick apply
13d
Head of Professional Services
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
Quick apply
Head of Merchandising
Primark —DUBLIN 1, County Dublin
- Management
- Merchandising
- No degree
Head of Marketing and Communications
Mediolanum International Funds Limited —Dublin, County Dublin
- Marketing
- Project management
- Bachelor's degree
Corporate Services Officer – LE3 – DFAT - Ireland
The Commonwealth Government of Australia —St. Stephen's Green, County Dublin
- €43,674.72 a year
- Full-time
- Microsoft Excel
- English
- Administrative experience
13d
Area Manager - Ireland
Mountain Warehouse —Dublin, County Dublin
- Full-time
- Hybrid work
Quick apply
Head of Housekeeping
Mater Private Network —Dublin, County Dublin
- Full-time
- Cleaning
- Negotiation
Quick apply
Retail Manager - Travel Retail UK & ROI
Charlotte Tilbury —Dublin, County Dublin
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Store discount
Quick apply
8d
Head of EMEA Sales
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's degree
- Annual leave
Head of Client Service
Fund Recs —Dublin, County Dublin
- Full-time
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Senior Service Delivery Manager
Tesco Ireland —Dún Laoghaire, County Dublin
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
7d
Head of Product
ZeroRisk —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Product management
- Agile
Head of Partner Enablement
MongoDB —Dublin, County Dublin
- Azure
- Sales
- AWS
Customer Service Representative
United Drug —Dublin, County Dublin
- Full-time
- Employee assistance program
Quick apply
1d
Account Executive - Event Management
Grooveyard Event Management —Dublin, County Dublin
- Full-time
- Google Suite
- Marketing
- No degree
Quick apply
7d
Head of QE
Expleo —Dublin, County Dublin
- Computer Science
- Sales
- DevOps

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Head of Customer Solutions, Payments and Retention

Peninsula -
Dublin, County Dublin

Quick apply

Job details

Full-time
Up to €75,000 a year
21 hours ago

Qualifications

Management
Lead generation
English
Supervising experience
Time management

Full job description

Head Of Retention, Customer Solutions and Payments

Office Based – Dublin

Job Purpose

To lead and develop the Customer Solutions, Retention and Payments teams ensuing exceptional customer service while maximising client retention and payments performance.

Job Overview

The successful candidate for this role will have significant experience with an operational / retention and customer solutions background working with senior leadership and cross-functional teams to improve retention and customer solutions.

Reporting to the COO the successful candidate will have experience of working within a customer solutions and retention team along with a strong understanding of payment collection. They will be confident to project manage large volumes of retention successes, as well as being able to identify insights that can help develop future client growth and manage the client journey.

The role will lead and support a team of 10 across Customer Solutions, Payments and Retention including a Team Lead.

Day-to-Day Responsibilities

· Manage and monitor the core metrics linked to customer solutions including onboarding, service implementation, client queries and cancellation requests. Ensuring a positive client experience throughout the client journey.

· Identifying recurring trends, for example, non-usage cancellation requests and implement effective processes to increase client engagement.

· Take responsibility for the payment and collection process ensuring that aged debt clients are kept to a minimum.

· Ensure the teams work collaboratively together, ensuring a joined-up approach that delivers the best possible outcome for clients

· Daily team management, conducting regular individual and team reviews and identify training needs and ensure that training is subsequently undertaken, and service delivery improvements are made.

· Liaise with our Sales and Service Teams on any client issues and support in our online and brand reputation.

· Monitor and review client retention reasons to escalate and identify areas for improvement.

· Utilise all data to analyse and work with service management team to implement any solutions to improve the client experience and reduce lack or engagement or service issues.

· Closely work with our Payments Team to ensure that any “at risk” clients are identified and any issues are resolved promptly.

· Producing regular reports and dashboards to the COO and Senior Leadership teams on overall retention performance.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the Group.

Job Goals and Metrics

· To ensure that client retention is maintained at a minimum agreed figure.

· To monitor and review all on-boarding processes ensuring a positive experience for all new clients with a focus on same day on boarding.

· To ensure client requests are responded to within 24 hrs.

· Individual and overall, Team performance is regularly monitored.

· To monitor and review client retention interactions to ensure they are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken.

· To produce dashboards and reports, highlighting retention figures and client care, SLA adherence, particularly in preparation for the biannual board meetings.

What you Bring to the Team

This position has a high level of visibility across the organisation, and you will need to be a strong leader who is able to communicate clearly and compellingly at all levels of the company. You will be joining a high growth business and as such we are looking for.

· New innovative ideas to improve client retention and customer care.

· A “can-do” attitude.

· Ability to work in a fast-paced environment with strong time management skills.

· The ability to present complex information in a clear and concise manner to a variety of audiences.

· Highly collaborative approach, with the ability to work in a fast-paced environment.

· Excellent People Management Skills.

· A dynamic and flexible approach, as well as the ability to work under pressure.

Pay: Up to €75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of delivery jobs in dublin county dublin

Head of Customer Solutions, Payments and Retention

Head of Clear Mobile

Head of Sales & Customer Service

Global Head of People Experience

Parts Delivery Driver

Head of Professional Services

Head of Merchandising

Head of Marketing and Communications

Corporate Services Officer – LE3 – DFAT - Ireland

Area Manager - Ireland

Head of Housekeeping

Retail Manager - Travel Retail UK & ROI

Head of EMEA Sales

Head of Client Service

Senior Service Delivery Manager

Head of Product

Head of Partner Enablement

Customer Service Representative

Account Executive - Event Management

Head of QE

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