Find Senior retention lead Jobs in Dublin 15 County Dublin

Senior Retention Lead
Mifinity —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Free parking
Quick apply
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Client Service Manager - CPM Ireland
CPM Ireland —Dublin, County Dublin
- €70,000–€85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Fuel card
Quick apply
Healthcare Records Manager
Beaumont Hospital —Dublin, County Dublin
- €58,477–€66,677 a year
- Overtime
- Management
- English
- Leaving certificate
- Annual leave
Customer Success Operations Manager, EMEA
Okta —Dublin, County Dublin
- €80,000–€110,000 a year
- Data analysis skills
- Analysis skills
- AI
- Annual leave
Senior Manager, EMEA Marketing
Clio —Dublin, County Dublin
- €127,300–€190,900 a year
- Full-time
- Spanish
- Salesforce
- Analysis skills
Senior Business Development Director
BidvestNoonan —Swords, County Dublin
- Up to €124,999 a year
- Full-time
Quick apply
Clinic Manager
3Dental —DUBLIN 22, County Dublin
- €40,000–€50,000 a year
- Full-time
- Management
- Customer service
- Administrative experience
- Annual leave
- Employee assistance program
Quick apply
District Manager - ROI
Wingstop - Senior Operations —DUBLIN 22, County Dublin
- €70,000–€75,000 a year
- Full-time
- Management
- Leadership
- Restaurant experience
- Annual leave
- Employee discount
Quick apply
Senior PO - Propositions and Product
Vodafone —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Marketing
- No degree
Head of Digital
Choice Stores —Ashbourne, County Meath
- Full-time
- Merchandising
- AI
Quick apply
People Manager Development Lead
Flutter Entertainment —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Leadership
- Negotiation
- Gym membership
12d
UK&I Transition Senior Project Manager (PMO)
ISS Facility Services —Citywest, County Dublin
- €60,000–€65,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Employee assistance program
Quick apply
6d
Head of Client Service
Fund Recs —Dublin, County Dublin
- Full-time
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Senior Renewals Manager, EMEA Enterprise
Udemy —Dublin, County Dublin
- Spanish
- Salesforce
- Time management
Quick apply
10d
Healthcare Proposition Lead
Aon Corporation —Dublin, County Dublin
- Full-time
- Analysis skills
- Communication skills
- Negotiation
Director, Cross Border Payments, Global Product Manager
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
14d
Senior Director Brand and Content - 100% Remote - Europe
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
- Work from home
Quick apply
Senior Product Manager
HelloFresh —Dublin, County Dublin
- Hybrid work
- Google Suite
- Microsoft Excel
- Analysis skills
- Work from home
- Employee assistance program
Quick apply
Group Commercial Director
Fielding Global —Swords, County Dublin
- €70,063.66–€183,324.38 a year
- Full-time
- Contracts
- Leadership
- Communication skills
Quick apply

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Senior Retention Lead

Mifinity
Dublin, County Dublin

Quick apply

Job details

Full-time

Benefits

Free parking
Additional leave
Company pension

Qualifications

Customer segmentation
Analysis skills
HubSpot

Full job description

Overview

MiFinity is seeking a commercially minded, data-driven Senior Retention Lead to take ownership of lifecycle marketing, CRM, customer engagement, loyalty and reactivation across our global eWallet customer base. This role reports directly to the Chief Marketing Officer and will be accountable for improving activation, repeat usage, customer value and retention performance.

About MiFinity

MiFinity is a regulated fintech company offering a wide range of digital payment services to over 1 million users in 223+ countries and territories. Our eWallet product is used by 1,200+ brands, and we are licensed by the UK FCA and the Malta MFSA, with offices in Dublin, Malta and Belfast. At MiFinity, we combine international reach with local expertise and a sharp focus on security, compliance and product innovation.

Benefits

Private Healthcare and Dental care post probation
Continuous Development Program sponsoring further education through courses and workshops.
Free parking (first come first serve basis)
Remote work allowance post probation beginning at 3 weeks in year 1 and increasing with tenure
Additional special leave days such as extra day for birthday/moving home, extra days for marriage, graduation, citizenship ceremony
Study and Exam Leave to further support career and educational growth.
Generous company pension scheme with employer matching

Role Purpose

The Senior Retention Lead will establish senior ownership of customer value from within the Marketing structure. The role will shift retention from campaign activity to a measurable lifecycle discipline, with MiRewards loyalty program forming part of a broader retention, CRM, and engagement remit.

Key Responsibilities

Own the retention strategy across onboarding, activation, engagement, repeat usage, reactivation and churn reduction.

Lead CRM and lifecycle marketing using Clevertap as the automation platform.

Own MiRewards as part of the broader retention remit, including segmentation, reward strategy, offer mechanics, reporting and continuous improvement.

Build customer segmentation and lifecycle journeys based on behaviour, value, market, product usage and lifecycle stage.

Design and execute retention campaigns across email, push, in-app, SMS and other relevant owned channels.

Partner with Data/BI to build retention dashboards, define cohorts, track trends and surface actionable insight.

Run a disciplined testing programme covering A/B testing, dynamic content, personalised offers and journey optimisation.
Work cross-functionally with Product, Compliance, Customer Support, Commercial and Finance to improve customer value and reduce friction.
Establish clear governance so that campaigns are compliant, measurable, documented and delivered on time.

Experience and Skills

6+ years in B2C retention, CRM, lifecycle marketing, loyalty, customer engagement or a closely related growth role.

Strong experience with CRM, marketing automation and lifecycle tools such as CleverTap, Braze, HubSpot or similar.

Demonstrable experience improving activation, repeat usage, reactivation, churn or customer value through data-led campaigns.

Strong analytical capability, including confidence working with cohorts, segments, dashboards and campaign performance data.

Experience developing loyalty, rewards or customer value programmes is highly desirable.

Fintech, payments, eWallet, app, marketplace, subscription or digital product experience preferred.

Strong stakeholder-management skills and the confidence to challenge Product, Data, Compliance and Commercial teams when customer outcomes require it.

Comfortable operating as a senior individual contributor initially, while using shared resources effectively.

Quick apply

Refine Your Search

senior retention lead jobs in dublin 15 county dublin

Senior Retention Lead

Senior IT Lead and Delivery Manager

Client Service Manager - CPM Ireland

Healthcare Records Manager

Customer Success Operations Manager, EMEA

Senior Manager, EMEA Marketing

Senior Business Development Director

Clinic Manager

District Manager - ROI

Senior PO - Propositions and Product

Head of Digital

People Manager Development Lead

UK&I Transition Senior Project Manager (PMO)

Head of Client Service

Senior Renewals Manager, EMEA Enterprise

Healthcare Proposition Lead

Director, Cross Border Payments, Global Product Manager

Senior Director Brand and Content - 100% Remote - Europe

Senior Product Manager

Group Commercial Director

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