Find Client solutions manager, auto, german Jobs in Dublin, D

Client Advocacy Manager
Prometric —Dublin, County Dublin
- Full-time
- Remote
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance program
Quick apply
5d
Customer Experience Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Account Manager, Google Shopping Solutions, Central Europe (German)
Google —Dublin, County Dublin
- €76,000–€78,000 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
6h
Client Success Manager
AmTrust International —Dublin, County Dublin
- Annual leave
Student Services Officer/Project Manager (German Speaker)
ADC College —Dublin, County Dublin
- Sick pay
Client Services Account Manager
EdgeConneX —Dublin, County Dublin
- Microsoft Office
- Bachelor's degree
- No degree
Claims Officer - German
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
5d
Account Executive (German Speaker)
Indeed —Dublin, County Dublin
- €34,000–€90,000 a year
- Full-time
- Bachelor's degree
- No degree
- Phone etiquette
- Relocation assistance
- Annual leave
Quick apply
SME German
Teleperformance —Dublin, County Dublin
- €44,351 a year
- English
- Communication skills
Sr. Client Account Manager, Retail (Italian Market)
Pinterest —Dublin, County Dublin
- €73,664–€128,912 a year
- Sales
- English
- Master's degree
Account Executive DACH - German Speaker
Indeed —Dublin, County Dublin
- €34,000–€90,000 a year
- Full-time
- Bachelor's degree
- No degree
- Phone etiquette
- Relocation assistance
- Annual leave
Quick apply
International Strategy & Operations Senior Manager, Commerce (German Speaking)
Whatnot —Dublin, County Dublin
- €131,000–€175,000 a year
- Full-time
- Hybrid work
- English
- SQL
- Analysis skills
- Work from home
Account Manager, Google Shopping Solutions, Early Careers (German)
Google —Dublin, County Dublin
- €60,000–€61,500 a year
- Full-time
- Sales
- Business development
- Bachelor's degree
Institutional Client Service Account Manager (Conventional debt)
Deutsche Bank —Dublin, County Dublin
- Full-time
- Hybrid work
- Spanish
- Maintenance
14d
Used Car Sales Manager (2 Positions)
JOHNSON AUTO LIMITED —Dublin, County Dublin
- €50,000–€60,000 a year
- Full-time
- Management
- Sales
- Bachelor's degree
- Annual leave
- Sick pay
Quick apply
7d
Client Service Manager - Diageo Off Trade
CPM Ireland —Dublin, County Dublin
- €70,000–€90,000 a year
- Full-time
- Sales
- No degree
- Budgeting
- Fuel card
- Employee assistance program
Quick apply
Complaints Handler - (French, German, Dutch or Italian speaking)
Cover-More —Dublin, County Dublin
- Full-time
- English
- Continuous improvement
- Communication skills
- Employee assistance program
Quick apply
Client Services Manager Keyridge
Irish Life Investment Managers —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Corporate Account Manager
KOS Ergonomics Solutions Ltd —Dublin, County Dublin
- €60,280–€83,200 a year
- Full-time
- Hybrid work
- Sales
- English
- Microsoft Office
- Annual leave
Quick apply
10h
Sales Development Representative (German Speaking)
Harvey —Dublin, County Dublin
- €79,600–€107,600 a year
- Full-time
- Salesforce
- English
- Presentation skills
- Annual leave

I want to receive the latest job alerts for client solutions manager, auto, german in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client solutions manager, auto, german jobs near dublin, d

Strategy Manager jobs in Dublin, County Dublin

Account Executive jobs in Dublin, County Dublin

Account Manager jobs in Dublin, County Dublin

Manager jobs in Tralee, County Kerry

Operations Manager jobs in County Dublin

Strategy Manager jobs in Cork, County Cork

Strategy Manager jobs in Galway, County Galway

Ireland It Project Manager jobs in Dublin, County Dublin

No Experience No Qualifications jobs in Cork, County Cork

Work From Home No Experience jobs in Galway, County Galway

Construction No Experience jobs in Dublin, County Dublin

Material Handler jobs in Oranmore, County Galway

Motor Insurance Claims Handler jobs in Dublin, County Dublin

Material Handler jobs in Dublin, County Dublin

Insurance Claim Handler jobs in Dublin, County Dublin

Procurement Executive jobs in Dublin, County Dublin

Part Time Account Manager jobs in Dublin, County Dublin

Account Executive jobs in Waterford, County Waterford

Account Executive jobs in Dublin 1, County Dublin

Executive Chef jobs in Dublin, County Dublin

Client Advocacy Manager

Prometric -
Dublin, County Dublin

Quick apply

Job details

Full-time
5 days ago

Benefits

Annual leave
Employee assistance program

Qualifications

Sales support
Analysis skills
Project management
Bachelor's degree
Account management
Leadership
Communication skills
Time management

Full job description

Job Title: Client Advocacy Manager
Reports To: Senior Manager – Client Advocacy EMEA
Department: Client Advocacy
Location: Remote - EMEA
Hours of Work: 37.5 hours weekly

SUMMARY
Working with relevant Client advocacy Managers and Account Directors, the Client Advocacy Manager is responsible for managing the overall relationships with the assigned clients and ensure the programs they partner with Prometric to deliver are producing the expected results. The Client Advocacy Manager will manage the day to-day operation of client testing programmes, dealing with client issues, candidate complaints and liaising with internal departments to resolve operational issues. The role also involves producing daily and monthly operational reports, supporting the client to achieve their business objectives, and to ensure compliance with contractual requirements. The Client Advocacy Manager is responsible of supporting revenue generation actions to ensure revenue quotas are achieved.

DUTIES & RESPONSIBILITIES

Develop effective working client relationships, to understand their business drivers, business environment and expectations to successfully manage operational delivery of their testing programmes. Ensure the delivery of optimal candidate experience to the assigned clients.
Maintain effective communication with clients and internal departments on the operational aspects of testing programme delivery and manage status of any escalations.
Investigate candidate and client escalations to ensure they are resolved to the satisfaction of the candidate, the client and Prometric. Determine the root cause of issues and identify what corrective action may be required to ensure the problems don’t recur.
Instigate and co-ordinate the end-to-end activities for any exam publishing or new client program set up, from working with the client on defining the business rules, candidate processes and procedures through to liaison with test publishing and channel operations through to final operational delivery.
Co-ordinate with clients and test publishing to ensure clients exam republication schedules are achieved. Verify the exam functionality and system set up prior to deployment. Manage the deployment activity to ensure the test is available at all required locations
Complete set up documentation to support changes to client programs and exams. Liaise with internal departments to ensure system changes are completed to the agreed process and to the required timescales.
Identify areas for improvement (process, procedural and technology) in order to deliver a more efficient and effective testing experience for the client and candidate.
Liaise with internal departments including technology to ensure improvements are implemented.
Have a comprehensive understand the contractual requirements and the Service Level Measures (SLAs) that are in place with the clients. Take pro-active measures to ensure 100% contractual compliance.
Reporting on client status and program implementation actions so all activities remain on plan.
Produce daily/ monthly reports and analysis as required to support client contractual metrics and business requirements.
Escalate to Account Director any opportunities for revenue growth that emerge from daily / weekly interaction with client transactional / line managers
Raise awareness to the organization of any risks, especially client visits from competitors, mentions of competitive offers to client, etc.
Use Prometric’s client / opportunity management tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast
Plan and attend Executive Business Review meetings with the client in partnership with the Client Advocacy Senior Manager and the Account Director
Achieve the assigned targets of Net Promoter Score (NPS) and revenues for the solution offered to clients, ensuring alignment with organizational goals.
Provide support to the Client Success Team Lead and Client Success Managers by assisting with tasks, reports, and activities necessary for managing the assigned portfolio of clients.
Any other tasks or assignments as defined by the leadership team.

QUALIFICATIONS & EXPERIENCE

BA/BS degree or equivalent combination of education and professional experience
3 - 5 years account management, client success, sales support, program, project management, or relationship management roles managing complex service solutions.
Excellent oral and written communication skills; succinctly articulates business progress, issues, challenges, and resolutions
Proven client relations, project management, and time management and analytical skills to produce information in a concise and timely manner
Ability to multi-task and handle large portfolio of clients across different cultures in EMEA.
Assumes responsibility and ownership of work product and deliverables
Technical or product-oriented program experience preferred

Employee Benefits:

Pension Scheme
Healthcare Scheme
Life Assurance
Employee Health and Wellbeing Initiatives
Enhanced Annual Leave
24/7 Employee Assistance Programme
Enhanced Maternity/Paternity Leave
Social Club
Free carparking

Quick apply

Refine Your Search

client solutions manager, auto, german jobs in dublin, d

Client Advocacy Manager

Customer Experience Agent (German Speaking)

Account Manager, Google Shopping Solutions, Central Europe (German)

Client Success Manager

Student Services Officer/Project Manager (German Speaker)

Client Services Account Manager

Claims Officer - German

Account Executive (German Speaker)

SME German

Sr. Client Account Manager, Retail (Italian Market)

Account Executive DACH - German Speaker

International Strategy & Operations Senior Manager, Commerce (German Speaking)

Account Manager, Google Shopping Solutions, Early Careers (German)

Institutional Client Service Account Manager (Conventional debt)

Used Car Sales Manager (2 Positions)

Client Service Manager - Diageo Off Trade

Complaints Handler - (French, German, Dutch or Italian speaking)

Client Services Manager Keyridge

Corporate Account Manager

Sales Development Representative (German Speaking)

I want to receive the latest job alerts for client solutions manager, auto, german in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected