Find Customer service manager Jobs in Cork County Cork

Head of Operations
Bord Gáis Energy —Cork, County Cork
- Full-time
- No degree
- Employee assistance program
- Sick pay
Quick apply
13d
Project Coordinator
Bord Gáis Energy —Cork Airport, County Cork
- €35,000 a year
- Full-time
- Project management
- No degree
- Construction experience
- Employee assistance program
- Sick pay
Quick apply
5d
Manager, Customer Success (Cork, Ireland - Hybrid)
Quest Software —Cork, County Cork
- From €74,320 a year
- Full-time
- Salesforce
- AI
- Communication skills
Scheduling and Logistics Manager
Bord Gáis Energy —Cork, County Cork
- Full-time
- Analysis skills
- No degree
- Leadership
- Employee assistance program
- Sick pay
Quick apply
9d
Business Development Manager
KOS Ergonomics —Cork, County Cork
- €54,000–€75,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Business development
- Store discount
- Annual leave
Quick apply
6d
Front of House Client Services Manager, County Cork
Village Vets —Cork, County Cork
- €35,000–€40,000 a year
- Management
- Customer service
- Supervising experience
- Gym membership
- Sick pay
7d
Front of House
River Medical Cork —Cork, County Cork
- €30,000–€35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Employee assistance program
- Employee discount
Quick apply
5d
Retail Assistant
Bookstation —Blackpool, County Cork
- From €14.15 an hour
- Full-time
- Sales
- Customer service
- English
- Employee discount
- Sick pay
Quick apply
6h
Urban Outfitters Receiver - Cork, Ireland
Urban Outfitters —Cork, County Cork
- €13.50–€14.15 an hour
- Part-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
4d
Re-Order Buyer
M&P O'Sullivan Ltd —Cork, County Cork
- €38,000–€42,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
8d
Service Support Officer
Irish Wheelchair Association —Cork, County Cork
- €34,672–€52,969 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
Quick apply
8d
Marketing Manager
Graepel Perforators & Weavers Ltd —Kinsale, County Cork
- €40,000–€45,000 a year
- Sales
- Marketing
- Social media management
- Flexitime
Quick apply
Supervisor (part-time)
Omniplex Cinema Group for ROI —Cork, County Cork
- €15.20 an hour
- Part-time
- Supervising experience
- IT
- Business
- Wellness program
- Employee assistance program
Quick apply
10h
Customer Assistant
Boots —Cork, County Cork
- Part-time
- Customer service
- Retail sales
- Employee discount
Assistant Manager
Awesome Walls —Bishopstown, County Cork
- €36,000 a year
- Full-time
- Management
- Human resources
- Organisational skills
- Employee discount
- Gym membership
Quick apply
Hotel Receptionist
Hotel Isaacs Cork —Cork, County Cork
- €14.50 an hour
- Part-time
- English
- Hotel
- Communication skills
- Employee assistance program
Quick apply
4h
Trainee Financial Advisor/Qualified Financial Advisor
Actual Insurances —Cork, County Cork
- Up to €71,777.70 a year
- Full-time
- Hybrid work
- Microsoft Office
- Leaving certificate
- No degree
- Life insurance
Quick apply
8d
Patient Coordinator- Midleton, Cork
Eden Medical Clinic —Midleton, County Cork
- €14.15–€16.00 an hour
- Part-time
- Customer service
- Administrative experience
- Leaving certificate
- Annual leave
- Employee discount
Quick apply
Senior Manager, Project Management CoE
McKesson —Cork, County Cork
- €71,300–€118,800 a year
- Project management
- Bachelor's degree
- Continuous improvement
- Wellness program
- Employee stock purchase plan
Service Advisor- Team Lead
Johnson & Perrott Motor Group —Douglas, County Cork
- Full-time
- Customer service
- English
- Mentoring
- Employee assistance program
- Referral programme
Quick apply
13d

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Head of Operations

Bord Gáis Energy -
Cork, County Cork

Quick apply

Job details

Permanent | Full-time
13 days ago

Benefits

Company pension
Employee assistance program
Sick pay
On-site parking

Qualifications

Operations management
Forecasting

Full job description

Join Us

Bord Gáis Energy has been powering the nation’s homes and businesses for 50 years. Today we are evolving from a utility supplier to a total energy solutions provider – combining trusted gas and electricity expertise with a growing portfolio of net zero products and services. We are at the forefront of Ireland’s energy transition strengthening energy security and helping customers moves to a low carbon future. Ardrar Ltd, recently acquired by Bord Gáis Energy (part of Centrica plc), is scaling rapidly as a leading provider of solar solutions across Ireland.

This is a unique opportunity to join a high-growth business, leveraging the strength of an established and trusted brand, Bord Gáis Energy, in the Irish market, backed by an international energy group (Centrica Plc).

Your Team (Ardrar Ltd – A Bord Gáis Energy Company)

Ardrar Ltd, part of the Bord Gáis Energy family, is one of Ireland’s fastest-growing providers of smart, sustainable energy solutions. We combine the agility of a rapidly scaling, technology-led business with the strength and reach of an established brand and energy leader in the Irish market

Employment Terms

This role is employed by Ardrar Ltd, which operates under separate terms and conditions to Bord Gáis Energy. Together we’re helping homes, farms and businesses cut costs, reduce emissions, and transition to cleaner energy.

The Role

Ardrar Ltd, trading as Bord Gáis Energy, and part of the Centrica Group, is seeking a Head of Operations to own the end-to-end performance of the Operations function across Field Services, Quality Assurance, Scheduling, Customer Operations, Customer Escalations, Grants Processing and Stock & Warehousing

This is a hands-on leadership role requiring strong people management and problem-solving skills. The successful candidate will ensure operational teams work effectively together, KPIs are achieved, forecasting and resource planning are accurate and actioned, customers receive a consistent high-quality service, and Health & Safety remains central to all operational activity, working closely with our EHS team.

The Head of Operations will work closely with Sales, Project Management, Technical, Finance, Company Directors and Health and Safety to ensure projects progress efficiently and safely from sale through to completion and post installation support.

Purpose of the Role

Lead the Operations function, ensuring each operational area performs effectively in its own right while ensuring all teams work together as one coordinated Operations function.

The Head of Operations is responsible for ensuring operational KPIs are achieved, resources and capacity are effectively planned and sold projects progress efficiently from sale through to completed installation with structured ongoing customer support.

The role is accountable for people performance, installation delivery, planning and forecasting, customer experience, operational efficiency, quality and safety.

Key Responsibilities

1. Lead & Manage Operations

Lead Field Services, Quality Assurance, Scheduling, Customer Operations, Escalations, Grants and Stock & Warehousing.
Ensure each operational area performs effectively against its own objectives and KPIs.
Ensure all teams work effectively together as one Operations function.
Set clear responsibilities, expectations and accountability across the function.
Manage, coach and develop team managers.
Identify and address any areas of underperformance

2. Deliver Operational Targets & Capacity

Ensure installation and completion targets are achieved in line with set KPIS.
Forecast installation demand and ensure labour, scheduling and stock capacity are aligned with expected volumes.
Identify future capacity gaps and implement mitigation plans.
Maintain control of WIP and ensure incomplete installations are progressed quickly.

3. Own Customer Performance

Ensure customers receive timely communication and responses throughout their journey.
Ensure complaints and escalations are resolved effectively and within agreed timelines & KPI’s
Accountability for maintaining and improving customer NPS, customer reviews & customer satisfaction.
Identify recurring customer issues, understand their root causes and implement corrective actions.

4. Own KPIs & Operational Performance

Implement & maintain clear KPIs across all areas of Operations.
Monitor performance and identify issues or underperformance and implement corrective measures.
Understand root causes and implement corrective actions.
Remain hands-on and intervene directly where senior management involvement is required.
Provide clear reporting to the Director on performance, risks, forecasts and actions.

5. Quality, Health & Safety & Continuous Improvement

Ensure installations are delivered safely, correctly and to the required quality standards.
Take ownership of Health & Safety performance across Operations, working closely with the EHS Manager.
Ensure teams understand and follow required Health & Safety procedures and standards.
Identify and address safety risks, incidents and areas of non-compliance.
Ensure grants, certification and project close-out are completed efficiently.
Continuously improve operational processes, systems and ways of working.
Build a scalable Operations function capable of supporting business growth.

Experience: 10+ Years in Operations Management

Why should you apply?

This is your chance to shape Ireland’s clean energy future. You’ll work in a fast-growing business, collaborate with top talent, and accelerate your development every step of the way. This is a unique opportunity to join a high-growth business with the backing of a national energy leader with a trusted heritage brand, Bord Gáis Energy is part of Centrica plc, a leading international energy and services company. Benefit from the scale, investment, and expertise of the Bord Gáis Energy / Centrica Group.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Benefits:

Company pension
Employee assistance program
On-site parking
Sick pay

Experience:

Operations Management : 10 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in cork county cork

Head of Operations

Project Coordinator

Manager, Customer Success (Cork, Ireland - Hybrid)

Scheduling and Logistics Manager

Business Development Manager

Front of House Client Services Manager, County Cork

Front of House

Retail Assistant

Urban Outfitters Receiver - Cork, Ireland

Re-Order Buyer

Service Support Officer

Marketing Manager

Supervisor (part-time)

Customer Assistant

Assistant Manager

Hotel Receptionist

Trainee Financial Advisor/Qualified Financial Advisor

Patient Coordinator- Midleton, Cork

Senior Manager, Project Management CoE

Service Advisor- Team Lead

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