Hotel Isaacs are looking to recruit a part-time Receptionist to join our fantastic team.
The main role of the Receptionist will be to convey a positive and professional image of the hotel to both customers and colleagues in an efficient, friendly and helpful manner, while ensuring that reception duties are conducted to required standards.
Main duties will include the following:
- To cheerfully greet everybody entering the hotel.
- To check in and out guests in a friendly manner.
- To deal with guest queries and requests, act as an information source; provide details of local places of interest and activities.
- To anticipate guest needs to enhance service quality and increase customer satisfaction.
- To take ownership of guest complaints, ensuring that they are dealt with to their conclusion and notifying your manager of the situation.
- To always promote the hotel’s customer care policy.
- To have a complete knowledge of the company and its various products and services.
- To maximize sales opportunities for the hotel’s products and services
- To be helpful to colleagues requiring assistance in carrying out their duties.
- To be flexible in assisting in the smooth running of the hotel.
- To maintain regular and effective communication with all other departments.
- To attend briefing and training sessions as organised by your manager.
- To respect fellow colleagues, management and owners of the company.
- To carry out all reception duties to the specified standards.
- To be responsible for the security of guest’s luggage and room keys.
- To be responsible for the reception float, ensuring it is correct at the end of each shift.
- To answer telephones promptly, transfer calls and take messages accurately.
- To ensure immediate delivery of faxes, mail and laundry.
- To take reservations and follow up with accurate administration.
- To pay particular attention to detail when posting to and sending out accounts.
- To take note of any lost property or maintenance problems and follow up with the relevant department.
- To comply with statutory and legal requirements regarding fire, hygiene, health and safety, details of which are in your in the employee handbook.
- To observe safety rules and procedures
- To carry out fire and safety drills, providing an example of safe conduct to guests and colleagues.
Key Requirements:
Fluent English is essential
Minimum 2 years experience in a similar role
Strong communicator
Great team player
Outgoing personality with passion for hospitality sector
Comfortable multi-tasking in a fast-paced environment
If this sounds like you, we would love to hear from you. Apply with your CV today
Pay: €14.50 per hour
Benefits:
- Bike to work scheme
- Employee assistance program
- Food allowance
Work Location: In person
