Find Service delivery manager Jobs in Galway, G

Service Coordinator
Galway Centre for Independent Living CLG —Galway, County Galway
- €40,000–€45,000 a year
- Full-time
- No degree
- IT
- Higher certificate
- Wellness program
- Employee assistance program
Quick apply
Customer Service Team Leader
Culligan Ireland —Claregalway, County Galway
- €40,000 a year
- Full-time
- Hybrid work
- Customer service
- No degree
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Operations Executive
Kinvara Skincare —Galway, County Galway
- €35,000–€40,000 a year
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Communication skills
- Employee discount
Quick apply
Pick Up Van Driver
Walsh Waste Limited —Oranmore, County Galway
- Full-time
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
5d
Branch Manager
Synergy Security Solutions —Galway, County Galway
- €55,000 a year
- Weekend availability
- Management
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Team Leader (Disability Services)
Corlann —Oranmore, County Galway
- Full-time
- Nursing
- English
- No degree
- Annual leave
10d
Area Sales Manager
ICE Group —Galway, County Galway
- €130,000 a year
- Full-time
- Sales
- Communication skills
Quick apply
Administrator
Corlann —Galway, County Galway
- €36,470–€56,018 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Annual leave
3d
Transport Planner and Supervisor
Lynx Transport & Logistics —Oranmore, County Galway
- €35,000–€40,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Maintenance
Quick apply
10d
Sales Manager
ICE Group —Galway, County Galway
- Sales
- Negotiation
- Hotel experience
- Annual leave
- Employee assistance program
Quick apply
Rental Sales Agent
Europcar —Galway, County Galway
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance program
Van Delivery Driver
Vision Ireland —Galway, County Galway
- Full-time
- Management
- Customer service
- English
Quick apply
1d
Project Manager REF: 2617d
Fingleton White —Galway, County Galway
- Full-time
- Hybrid work
- Engineering
- English
- Microsoft Office
- Employee assistance program
Quick apply
Branch Manager
T J O'Mahony —Galway, County Galway
- Full-time
- No degree
- Leadership
- Communication skills
- Fuel card
- Annual leave
Quick apply
11d
Deputy General Manager
The Galmont Hotel —Galway, County Galway
- Full-time
- Hospitality
- Hotel
- Budgeting
- Wellness program
- Annual leave
Quick apply
Join AECOM's growing Transportation Team in Ireland
AECOM —Galway, County Galway
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Leadership
10d
Cloud Infrastructure Implementation Program Manager
Hewlett Packard Enterprise —Galway, County Galway
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Clerical Officer with Fluency in Irish
Local Government Jobs Ireland —Galway, County Galway
- €31,935–€49,413 a year
- Customer service
- Administrative experience
- IT
9d
Young Adult Support Worker
Irish Wheelchair Association —Galway, County Galway
- €32,961–€36,691 a year
- Full-time
- Driving
- No degree
- Organisational skills
- Annual leave
Quick apply
Support Worker
Corlann —Galway, County Galway
- €34,881–€48,434 a year
- Part-time
- English
- Working with children
- No degree
- Annual leave
5d

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Service Coordinator

Galway Centre for Independent Living CLG
Galway, County Galway

Quick apply

Job details

Full-time
€40,000–€45,000 a year

Benefits

Wellness program
Additional leave
Bike to work scheme
Employee assistance program
On-site parking

Qualifications

IT
Appointment scheduling
Higher certificate
Communication skills

Full job description

We are seeking an experienced and motivated Service Coordinator to join our Care Services Team. This is a key operational role responsible for coordinating the delivery of high-quality Personal Assistance services across Galway City and County.

Based at our offices in Briarhill Business Park and reporting to the Care Services Manager, the successful candidate will work closely with our Service Users, Personal Assistants, families, HSE colleagues and internal GCIL departments to ensure effective service delivery, responsive support and excellence in person-centred supports.

The role requires strong relationship-building skills, excellent organisational ability, outstanding communication skills (verbal and written), and a commitment to the ethos and principles of Independent Living. The successful candidate will play a central role in ensuring that people accessing supports receive reliable, flexible supports that enable them to achieve their individual goals and live independently in their communities.

The role is office based Monday to Friday office hours , a 39 hour week plus on call 1 week in 4.

Key Responsibilities

Service Coordination

Coordinate the day-to-day delivery of Personal Assistance services across multiple locations using a bespoke digital management system [OneTouch].
Manage and maintain staff rosters to ensure continuity of service and effective allocation of supports.
Balance the needs and preferences of people accessing supports, Personal Assistant availability and funding allocations to deliver services effectively and efficiently.
Respond promptly and effectively to service changes, emergencies and staffing challenges.
Assist in securing additional supports or resources where required to meet individual needs.

Stakeholder Engagement

The Service Coordinator will engage daily by telephone/email etc with a wide range of stakeholders including:

Our Service Users, and with family members/representatives when required.
GCIL Personal Assistants working throughout Galway City and County.
HSE staff, including case managers, disability service personnel and community-based teams.
Colleagues within GCIL, including Care Services, Finance, Human Resources, Quality and Compliance, and Administration.

Personal Assistant Support and Development

Provide day-to-day guidance and support to Personal Assistants working across city and county.
Monitor attendance, roster compliance and service standards.
Participate in an on-call support rota 1 week in 4 to provide out-of-hours operational support when required.
Foster a positive and collaborative working environment focused on quality, respect and continuous improvement.
Assist with staff induction, mentoring and ongoing development.

Quality, Compliance and Administration

Maintain accurate records and documentation using GCIL systems and relevant software platforms.
Monitor service performance and contribute to continuous quality improvement initiatives.
Support compliance with HSE requirements, organisational policies, safeguarding requirements, GDPR requirements and health and safety obligations.
Prepare reports and service information as required.
Assist with audits, reviews and quality assurance activities as required.

Supporting People to Direct Their Supports

Build positive, respectful and professional relationships with our Service Users.
Support individuals to exercise choice, control and decision-making in relation to their supports.
Act as a key point of contact, responding to queries and resolving issues in a timely manner.
Promote person-centred and rights-based practices throughout all aspects of service delivery.
Ensure services are delivered in a manner consistent with the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) and the values of GCIL.

Collaboration and Service Development

Work collaboratively with internal departments and external agencies to ensure seamless service delivery.
Contribute to service improvement projects and organisational development initiatives.
Support the achievement of GCIL's strategic objectives and commitment to high-quality, person-centred disability supports.

Essential Requirements

Third-level qualification in Health and Social Care, Disability Studies, Social Care, Healthcare Management, Nursing, Human Services or a related discipline.
Minimum of three years' experience in a coordination, scheduling, supervisory or service delivery role within disability, home support, community care or related services.
Excellent verbal and written communication skills.
Strong organisational, planning and problem-solving abilities.
Ability to work independently while contributing effectively as part of a multidisciplinary team.
Experience coordinating services in a dynamic environment with competing priorities.
High level of IT literacy, including Microsoft 365 and experience using rostering, scheduling and/or administrative software systems.
Strong understanding of person-centred practice, rights-based approaches and the principles of Independent Living.
Full clean driving licence and access to a vehicle.

Please submit your full CV and a cover letter detailing why you believe you have the attributes for this role in strictest confidence.

Pay: €40,000.00-€45,000.00 per year

Benefits:

Additional leave
Bike to work scheme
Employee assistance program
On-site parking
Wellness program

Ability to commute/relocate:

Galway, County Galway: reliably commute or plan to relocate before starting work (required)

Education:

Advanced/Higher Certificate (required)

Experience:

Appointment scheduling: 3 years (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in galway, g

Service Coordinator

Customer Service Team Leader

Operations Executive

Pick Up Van Driver

Branch Manager

Team Leader (Disability Services)

Area Sales Manager

Administrator

Transport Planner and Supervisor

Sales Manager

Rental Sales Agent

Van Delivery Driver

Project Manager REF: 2617d

Branch Manager

Deputy General Manager

Join AECOM's growing Transportation Team in Ireland

Cloud Infrastructure Implementation Program Manager

Clerical Officer with Fluency in Irish

Young Adult Support Worker

Support Worker

I want to receive the latest job alerts for service delivery manager in galway, g

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