Find Lead, operations dundalk Jobs in Dundalk, Lh

Patient Journey Coordinator
Perform Physio —Dundalk, County Louth
- From €30,000 a year
- Full-time
- Administrative experience
- Clinic
- In-person
- Wellness program
- Employee discount
Quick apply
General Operative
Bellurgan Precision Engineering —Dundalk, County Louth
- From €14.15 an hour
- Full-time
- Maintenance
- English
- Forklift
- Wellness program
- Employee assistance program
Quick apply
Duty Manager
LKQ Corporation —Dundalk, County Louth
- Full-time
- Recruiting
- Communication skills
- Annual leave
- Employee assistance program
SALES ADVISOR TEAM LEADER - DUNDALK
H&M —Dundalk, County Louth
- Full-time
- Management
- Employee assistance program
- Employee discount
Quick apply
3d
Food and Beverage Manager
Imperial Hotel Dundalk —Dundalk, County Louth
- Weekend availability
- Hospitality
- Management
- Hotel
Quick apply
Inventory Coordinator I
PAC Panasonic Avionics Corporation —Dundalk, County Louth
- €27,000–€42,000 a year
- Overtime
- Basic maths
- Microsoft Office
- Warehouse experience
- Gym membership
6d
Global Mobility Operations Manager
Graebel Companies Inc. —Dundalk, County Louth
- Hybrid work
- No degree
- Business
- Leadership
Quick apply
Aseptic Lead, Operations - Dundalk
MSD —Dundalk, County Louth
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Communication skills
2d
Reception & Office Administrator
GenetiQ —Dundalk, County Louth
- Full-time
- Microsoft Excel
- No degree
- Communication skills
- Annual leave
Quick apply
Warehouse Supervisor & B2B Solar Technical Support
Bellew Electrical Wholesale Ltd —Dundalk, County Louth
- €40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
14d
Assistant Trade Counter Manager
McBride and Co —Dundalk, County Louth
- Full-time
- Management
- Supervising experience
- Driving
Quick apply
5d
Team Leader
TK Maxx —Louth, County Louth
- Full-time
Facilities Co-ordinator
Flex LTD —Dundalk, County Louth
- Full-time
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance program
5d
Cleaner
Aura Holohan Group —Dundalk, County Louth
- €14.30–€16.02 an hour
- Part-time
- English
- Cleaning
- Employee assistance program
Quick apply
Compliance Analyst
Prometric —Dundalk, County Louth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Group Financial Controller
BoyleSports —Dundalk, County Louth
- Oracle
- ERP systems
- Finance
Quick apply
Service Advisor – New Dealership Launch – Dundalk
Western Motors Group - Drogheda Branch —Dundalk, County Louth
- Full-time
- Customer service
- No degree
- Communication skills
Quick apply
8h
Bioprocess Associate
WuXi Biologics —Dundalk, County Louth
- Engineering
- Manufacturing
- Communication skills
Group Treasury Manager
BoyleSports —Dundalk, County Louth
- Microsoft Excel
- No degree
- IT
Quick apply
Digital Transformation & Automation Manager
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
Quick apply
13d

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Patient Journey Coordinator

Perform Physio
Dundalk, County Louth

Quick apply

Job details

Full-time
From €30,000 a year

Benefits

Wellness program
Bike to work scheme
On-site gym
Company pension
Employee discount
Gym membership
Sick pay

Qualifications

Administrative experience
Office experience

Full job description

Perform Physio is NOW HIRING

Job Title: Patient Journey Coordinator - Full Time

Location: Dundalk, Co. Louth

Most reception roles ask you to answer the phone. This one asks you to grow a career and be part of an exciting physiotherapy business.

Answer the phone. Book the appointment. Move to the next call. If that's all you're looking for then Perform Physio won’t be the right place for you.

At Perform Physio, the person who owns the patient journey owns a real part of how the clinic performs. Not only that, being the first point of call/contact can have a significantly positive outcome on the patients overall success with our clinical team. That means picking up the phone to patients who've drifted away and getting them rebooked. Following up before a patient becomes disheartened or falls through a crack. Keeping every system accurate enough that nothing slips through.

If you're driven, confident on the phone and want a genuine path into business healthcare management then keep reading.

ABOUT PERFORM PHYSIO

Perform Physio is a growing multi-practitioner physiotherapy clinic based in Dundalk, Co. Louth. We treat everyone from weekend athletes, GAA players as well as everything musculoskeletal in our general population demographics. We've built our reputation on getting people back to doing what they love and have grown as the leading physiotherapy clinic in Louth. We're expanding and we hold ourselves to a high clinical standard. The person managing the patient journey is just as important to that standard as the clinicians delivering treatment.

THE ROLE

This is a full-time role based at our Dundalk clinic.

You'll be the first voice most patients hear and the person who makes sure they come back. Reception, reporting, and outbound patient calls all sit with you. These calls are where you'll make the biggest difference: reactivating lapsed patients, following up cancellations, and turning missed appointments into rebooked patient care. This role is also vital in the day to day running of the business.

WHAT YOU'LL ACTUALLY BE DOING – IN BRIEF

Making outbound calls to reactivate lapsed and cancelled patients
Following up with patients who've dropped off their treatment plan
Managing bookings, scheduling and reception duties
Tracking and reporting on reactivation, rebooking and cancellation rates
Being a warm, professional first point of contact for patients in clinic
Supporting the clinic director with reporting and process improvements
Active role in managing the day to day processes/operations/communications in running of our physio business

WHO YOU ARE

Confident picking up the phone, even for a harder conversation
Motivated by hitting targets, not just getting through a task list
Comfortable with transparency and happy tracking your own performance
Genuinely warm with people - Perform Physio patients notice the difference
Career-minded – not afraid to make and learn from mistakes
Someone who is driven and able to work on your own initiative who can tackle problems independently as they arise

IT'S A FIT IF

✓ You'd rather pick up the phone than send another email

✓ You take pride in finishing what you start

✓ Targets motivate you rather than stress you out

✓ You want visible ownership over your results

✓ You're genuinely interested in patient care, not just admin

✓ You’re a problem solver – proactive person

✓ You want to work towards a business vision much greater than yourself

✓ You would like career progression

✓ You flourish under pressure

✓ You are excited by a team around you & work really well inside a team environment

IT'S NOT FOR YOU IF

✗ Outbound calls feel uncomfortable to you

✗ You need reminding to follow things up

✗ You'd rather be told exactly what to do than spot what needs doing

✗ You're looking for something quiet and low-accountability

✗ Patient contact is something you'd rather avoid

✗ You aren’t comfortable working on initiative

✗ You aren’t comfortable with performance tracking, constructive feedback

✗ You aren’t willing to grow in the business

WHAT SUCCESS LOOKS LIKE IN THIS ROLE OVER THE FIRST 3 MONTHS

30 DAYS

You know the systems, the diary and the patient journey inside out. Calls are handled confidently and nothing is slipping through. You are comfortable working within a team environment and building world-class relationships with our patients as they walk through our doors.

60 DAYS

Reactivation and rebooking calls are a natural part of your day. Reporting is accurate and up to date daily without being chased. You are establishing weekly meetings with management to discuss processes.

90 DAYS

You're spotting gaps in the process yourself. Reactivation numbers are visibly improving and you're trusted with more.

The measure of success: patients feel looked after from the first phone call. The clinic runs like it should. And you're the reason.

WHAT YOU GET

€30,000 salary
Full-time hours – Monday – Friday 8:30am–5:00pm (1 hour lunch break)
A clearly defined path into management as the clinic grows & expands
Real ownership over patient retention performance with your results being visible and valued
A supportive multi-practitioner team environment
CPD allowance for career enhancement
Pension scheme provided

HOW TO APPLY

1. Send your CV

Along with a short note on why this role appeals to you and how Perform Physio would benefit from having you working for us, to clinical director [email protected] and operations manager [email protected]

2. Wait for our response

We'll review applications and be in touch if we think there's a fit.

Pay: From €30,000.00 per year

Benefits:

Bike to work scheme
Company pension
Employee discount
On-site gym
Sick pay
Wellness program

Work Location: In person

Quick apply

Refine Your Search

lead, operations dundalk jobs in dundalk, lh

Patient Journey Coordinator

General Operative

Duty Manager

SALES ADVISOR TEAM LEADER - DUNDALK

Food and Beverage Manager

Inventory Coordinator I

Global Mobility Operations Manager

Aseptic Lead, Operations - Dundalk

Reception & Office Administrator

Warehouse Supervisor & B2B Solar Technical Support

Assistant Trade Counter Manager

Team Leader

Facilities Co-ordinator

Cleaner

Compliance Analyst

Group Financial Controller

Service Advisor – New Dealership Launch – Dundalk

Bioprocess Associate

Group Treasury Manager

Digital Transformation & Automation Manager

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