Service Advisor – New Dealership Launch – Dundalk
Join an Award-Winning Motor Group as We Expand into Dundalk
Western Motors Group, a Deloitte Best Managed Company with over 60 years in business, is seeking a proactive and customer-focused Service Advisor to join our founding Dundalk team.
Be Part of Shaping the Future of Western Motors in the North East
This is more than a traditional Service Advisor role. You'll work closely with our Business Development Centre (BDC) and Aftersales team, playing a key role in delivering exceptional customer experiences while supporting customer engagement, retention and dealership operations.
The Role
You will:
- Be the first point of contact for Aftersales customers.
- Manage service bookings and customer enquiries.
- Work alongside our Business Development Centre (BDC) team.
- Make outbound calls for service reminders, booking confirmations and customer follow-up.
- Liaise with workshop technicians and service teams.
- Support customer service, sales support and reception activities where required.
- Maintain accurate customer and CRM records.
- Deliver an exceptional customer experience from booking through to vehicle handover.
What We're Looking For
- Previous customer service or service advising experience.
- Keyloop DMS experience desirable not essential.
- Excellent communication and interpersonal skills.
- Confidence handling both inbound and outbound customer contact.
- Strong organisational and multitasking abilities.
- Positive attitude and a passion for customer service.
- Computer literacy and CRM experience.
- Full clean driving licence.
Motor industry experience is advantageous but not essential.
Why Join Western Motors?
✅ Over 60 years in business
✅ Deloitte Best Managed Company
✅ Exciting new dealership launch in Dundalk
✅ Competitive salary package
✅ Ongoing training and development
✅ Exposure to Aftersales and Business Development Centre operations
✅ Genuine career progression opportunities
✅ Supportive, people-focused culture
Application question(s):
- How many years of customer-facing experience do you have?
- Have you previously worked in a role where you regularly dealt with customers by telephone and in person?
- This role involves making outbound customer calls for booking confirmations, service reminders and follow-up activities. How comfortable are you making outbound calls?
Work Location: In person
