Find Brand and customer manager Jobs in Dublin 22, D

Manager, Customer Service
The Pokémon Company International —Dublin, County Dublin
- €82,000–€148,000 a year
- On call
- Customer service
- Project management
- Bachelor's degree
- Relocation assistance
- Gym membership
6d
Senior National Account Manager
SOSU Cosmetics —Ashbourne, County Meath
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance program
- Employee discount
Quick apply
11d
Fleet and Lease Sales Channel & Remarketing Manager
Gowan Auto —Citywest, County Dublin
- Full-time
- Sales
- Marketing
- Social media management
- Work from home
- Employee assistance program
Quick apply
Sales Administrator
Gowan Auto —Citywest, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Work from home
- Employee assistance program
Quick apply
Accounts Receivable Administrator
Kepak Group —Clonee, County Meath
- Full-time
- Microsoft Excel
- Referral programme
Quick apply
Brand Manager
Tayto Snacks —DUBLIN 15, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Remarketing Manager
Volkswagen Financial Services Ireland (VWFSI) —DUBLIN 22, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Senior National Account Manager
Primeline Group —Ashbourne, County Meath
- Full-time
- Sales
- Marketing
- Analysis skills
Quick apply
Apple Retail Store Manager
Select Tech Group —DUBLIN 22, County Dublin
- Full-time
- Merchandising
- Retail management
- Leadership
- Employee assistance program
Quick apply
Head of Operations
Mani Pizza —Dublin, County Dublin
- €60,000–€70,000 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
6d
Customer Success Manager
Vusion —Dublin, County Dublin
- Full-time
- Remote
Quick apply
Channel Developlement Executive - Display Solutions
Mentor Distribution Ireland —Dublin, County Dublin
- €32,000–€40,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Organisational skills
Quick apply
7d
Brand Ambassador- Strong Roots
CPM Ireland —Ashbourne, County Meath
- €28,000–€30,000 a year
- Full-time
- Communication skills
- Fuel card
- Employee assistance program
Quick apply
Senior Business Development Manager
All Homes Leaflet Distribution —Dublin, County Dublin
- Up to €65,000 a year
- Full-time
- English
- Business development
- Bachelor's degree
- Sick pay
Quick apply
12d
Field Sales Representative
Green Isle Foods —Dublin, County Dublin
- Up to €40,000 a year
- Full-time
- Sales
- Analysis skills
- No degree
- Wellness program
- Employee assistance program
Quick apply
7d
Social Media Manager
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Social media management
- AI
- Marketing
Aftersales Advisor
Gowan Home Limited —Citywest, County Dublin
- Full-time
- Customer service
- No degree
- IT
- Employee discount
Quick apply
11d
Senior Director Brand and Content - 100% Remote - Europe
Hostaway —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
- Work from home
Quick apply
Advertising Sales Rep
Accenture —Dublin, County Dublin
- Full-time
- Sales
- English
- Leaving certificate
Senior Operations Manager
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- Agile

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Manager, Customer Service

The Pokémon Company International -
Dublin, County Dublin

Apply Now

Job details

€82,000–€148,000 a year
6 days ago

Benefits

Relocation assistance
Company events
Gym membership
Life insurance

Qualifications

Customer service
Project management
Bachelor's degree
Leadership
Communication skills
Retail sales

Full job description

Get to know The Pokémon Company International

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at corporate.pokemon.com and pokemon.com.

Get to know the role

Job Title: Manager, Customer Service
Job Summary: This role is a key leader and customer advocate responsible for maintaining high standards of service for external customers. They manage the Customer Service team in Dublin.
Overall, Customer Service is responsible for creating a world-class customer experience, resolving and escalating issues as necessary, working with internal partners to drive issues to resolution, and reporting on customer sentiment. The team supports all types of customer experience, from retail sales to digital games. The Manager, Customer Service in Dublin will collaborate with the U.S. team to ensure a consistent high-quality customer experience.
FLSA Classification (US Only): Exempt
People Manager: Yes

What you'll do

Manage direct reports across disciplines including mentorship, performance management, and career development responsibilities. Assist with recruiting, interviewing, onboarding, and developing future in-region staff.
Contribute to long-term roadmap planning focused on reducing customer friction, improving self-service and automation capabilities, and increasing customer retention and lifetime value.
Empower the team to serve as subject matter experts on products, platforms, and operational workflows, ensuring high-quality escalation management and consistent global support standards.
Enable the Customer Service organization with the knowledge and guidance needed to consistently apply business processes, policies, and quality standards while supporting customer and organizational outcomes.
Establish success metrics within the team and track clear service performance metrics across teams to drive customer satisfaction, operational excellence, and continuous improvement.
Develop and implement methods to record, assess, and analyze customer feedback.

What you'll bring

Five+ (5+) years of relevant experience, plus a minimum of one (1) year of people management experience or a demonstrated equivalent level of expertise.
Bachelor's degree in a related field or a demonstrated equivalent level of applicable experience.
Strong desire and demonstrated ability to lead and develop direct reports through mentorship, coaching, and growth-focused leadership.
Ability and willingness to travel internationally as needed to the other TPCi offices three (3) to four (4) times per year.
Required to be on the on-call schedule for emergencies.
Familiarity with task tracking platforms and project management tools.
Experience leading and collaborating across multiple functions, with the ability to adapt communication and leadership styles to different audiences.
Ability to effectively manage responsibilities and communications across IE and US time zones.[i]
Strong interpersonal and communication skills.

Base Salary Range: For this role, new hires generally start between €82,000.00 - €109,000.00 per year. The full range is €82,000.00 - €148,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate's qualifications and professional experience uniquely.

#LI-Hybrid #LI-MK1

How you'll be successful

Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

An innovative culture driven by impact, delivering meaningful outcomes.
Company events that celebrate the spirit of Pokémon.
Competitive cash-based compensation programs.
100% employer-paid healthcare premiums for you.
Generous paid family leave.
Employer-paid life insurance.
Employer-paid long and short-term income protection insurance.
US Employees: 401k Employer Matching.
UK/IRE/MX Employees: Pension Employer Contributions.
Fitness reimbursement.
Commuter benefit.
LinkedIn learning.
Comprehensive relocation package for certain roles.
Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at [email protected].

Apply Now

Refine Your Search

brand and customer manager jobs in dublin 22, d

Manager, Customer Service

Senior National Account Manager

Fleet and Lease Sales Channel & Remarketing Manager

Sales Administrator

Accounts Receivable Administrator

Brand Manager

Remarketing Manager

Senior National Account Manager

Apple Retail Store Manager

Head of Operations

Customer Success Manager

Channel Developlement Executive - Display Solutions

Brand Ambassador- Strong Roots

Senior Business Development Manager

Field Sales Representative

Social Media Manager

Aftersales Advisor

Senior Director Brand and Content - 100% Remote - Europe

Advertising Sales Rep

Senior Operations Manager

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