Head of Operations
MANI Pizza & MORSO sandwich shop
Dublin
Salary: €60,000–€70,000 + Performance Bonus
The Company
We are an independent hospitality company behind three of Ireland's most exciting food businesses.
Mani Pizza is one of Ireland's leading Roman pizza brands, with locations on Drury Street, Dublin and Kildare Village.
Morso is a premium sandwich shop on Drury Street, serving freshly baked schiacciata filled with carefully sourced ingredients. Our approach is inspired by the great sandwich shops of Florence, Melbourne and New York, while creating something that's uniquely our own.
Our ambition is simple: build exceptional food businesses with outstanding teams, industry-leading standards and unforgettable customer experiences.
As we continue to grow, we're looking for an outstanding Head of Operations to help lead the next stage of our journey.
"WE BUILD THE SYSTEM. THE PEOPLE WORK THE SYSTEM. THE SYSTEM WORKS THE BUSINESS."
The Role
This is a senior leadership position responsible for the operational performance of all three locations.
You'll lead our management teams, develop people, improve systems, drive profitability and ensure every customer receives the same exceptional experience across every business.
You'll work directly with the owner and play a key role in shaping the future of the company.
What You'll Be Responsible For
Leadership
- Recruit, mentor and develop General Managers and site managers.
- Build a culture of ownership, accountability and continuous improvement.
- Hold weekly one-to-one meetings with each manager.
- Conduct performance reviews and create development plans.
- Manage recruitment for management positions.
- Deal confidently with performance issues where required.
Operations
- Ensure exceptional food quality, service and cleanliness across every location.
- Carry out regular operational audits.
- Maintain consistency in standards, systems and customer experience.
- Ensure all HACCP, food safety and health & safety procedures are fully compliant.
- Work with suppliers and contractors to keep the businesses operating at the highest level.
- Lead new operational projects and improvements.
Commercial Performance
- Take ownership of labour costs across all locations.
- Drive food margin and profitability.
- Review daily sales performance and identify opportunities for growth.
- Reduce waste and improve operational efficiency.
- Ensure stock management and ordering systems are accurate and consistent.
- Work with management teams to deliver agreed financial targets.
Business Growth
- Develop operational systems that allow the business to scale.
- Support future site openings.
- Help implement new menus, products and initiatives.
- Continuously improve the way the business operates.
What Success Looks Like
- Every site consistently delivers an exceptional customer experience.
- Managers lead with confidence and require minimal day-to-day support.
- Labour, food cost and profitability targets are consistently achieved.
- Standards remain consistently high across all locations.
- The business continues to grow with strong operational foundations.
- The owner spends less time solving daily operational problems and more time growing the business.
Who You Are
- You have proven experience leading multiple hospitality venues.
- You're an exceptional people leader who enjoys coaching and developing others.
- You understand hospitality finance, labour management and profitability.
- You're highly organised and thrive in fast-paced environments.
- You naturally build systems rather than relying on firefighting.
- You're commercially minded and comfortable analysing business performance.
- You lead by example and aren't afraid to spend time on the floor when needed.
- You have excellent communication and leadership skills.
- You care deeply about hospitality and creating memorable customer experiences.
What We Offer
- €60,000–€70,000 salary depending on experience.
- Performance bonus based on agreed company KPIs.
- Staff meals.
- Opportunity to shape the future of a growing independent hospitality business.
- Significant autonomy and responsibility.
- Career progression as the business continues to expand.
This isn't a role for someone looking to maintain the status quo.
We're looking for someone who wants to build great teams, create exceptional hospitality businesses and help lead an ambitious company through its next stage of growth.
If that sounds like you, we'd love to hear from you.
Pay: €60,000.00-€70,000.00 per year
Benefits:
- Bike to work scheme
- Employee discount
- Free or subsidised travel
- Store discount
Work Location: In person
