Find Senior customer service representative Jobs in Dublin, D

Customer Service Representative -Italian Speaker
Cardinal Health —Dublin, County Dublin
- Day shift
- Customer service
- English
- Communication skills
14d
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Senior Contractor Field Sales Representative II
Schneider Electric —Dublin, County Dublin
- Full-time
- Sales
- English
- No degree
- Annual leave
Senior Business Analyst
TestReach —Dublin, County Dublin
- Computer Science
- Master's degree
- Bachelor's degree
13d
Lead Conversion Manager
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Business development
Quick apply
Associate – Asset Management
Hines —DUBLIN 2, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Wealth Executive - Dublin
Goodbody —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- Analysis skills
Senior Field Sales Representative - National Broadband Ireland
CPM Ireland —Dublin, County Dublin
- €32,000–€57,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- IT
- Fuel card
Quick apply
6d
Meeting, Events & Reservations Agent
Dalata —DUBLIN 1, County Dublin
- Full-time
- Hospitality
- Sales
- English
- Employee assistance program
Quick apply
3d
Wealth Executive
Goodbody —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- Analysis skills
Senior Manager, Medical Information
Novartis —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Enterprise Business Development Representative
Intercom —Dublin, County Dublin
- Hybrid work
- Bachelor's degree
- Mentoring
- AI
- Annual leave
- Work from home
Assistant Sales Manager, Kurt Geiger Ladies Department, Arnotts Dublin
Kurt Geiger —Dublin, County Dublin
- Full-time
- Sales
- Retail management
- Employee discount
Quick apply
7d
Senior Manager Service Architect
PwC —Dublin, County Dublin
- Full-time
- Mentoring
- Negotiation
Senior Manager Business Development Lead - Managed Services
PwC —Dublin, County Dublin
- Full-time
- Business development
- Mentoring
- Business
Customer Success and Key Accounts Director - Ireland
PA Media —Dublin, County Dublin
- Full-time
- Social media management
- Business development
- Communication skills
Quick apply
Kurt Geiger, Assistant Manager, Full Time, Permanent
Brown Thomas Arnotts —Dublin, County Dublin
- Full-time
- Management
- Sales
- No degree
- Employee discount
6d
Public Affairs Manager
Eirgrid —Dublin, County Dublin
- Full-time
- Research
- Analysis skills
- Project management
Quick apply
3d
Operations Manager
Primeline Group —Ashbourne, County Meath
- Full-time
- ERP systems
- Human resources
- Warehouse experience
Quick apply
Manager, Risk & Controls (12 FTC)
Fiserv —Dublin, County Dublin
- Full-time
- Management

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Customer Service Representative -Italian Speaker

Cardinal Health -
Dublin, County Dublin

Apply Now

Job details

14 days ago

Qualifications

Order management system
Customer service
SAP
English
Italian
Communication skills

Full job description

Customer Service Representative – Italian Speaker

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Responsible for providing services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Work Schedule: Monday - Friday (day shift), including a hybrid work model

Responsibilities

The Customer Service agent is responsible for maintaining a positive experience for our customers. The role will partner closely with our internal regional Commercial teams, Operations, supply chain, and other Order-to-Cash functions to ensure that customers receive the right product at the right time, at the right price, and following the appropriate customer requirements. The role is responsible for implementing the processes critical to manage the business accurately and efficiently.

The Customer Service agent will act as the point of contact on a day today basis, owning the operational relationship with the customer and their duties will include:

Daily processing of orders in an accurate manner
Responding to customer queries via email and telephone in a timely manner and to the highest standard with an aim to resolve completely first time.
Resolving order, shipping, returns, credits & invoice queries
Dealing with customer complaints, escalating to management as appropriate.
Reviewing daily reports for customer allocations, blocked orders etc. ensuring shipment in line with the committed lead time.
Investigating and processing returns orders, credits & invoice queries.
Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
Responds to inquiries from internal customers, such as commercial and other supply chain teams, regarding order tracking information as well as on-hold, back order and high priority statuses.
Establish strong working relationships with commercial team, OTC provider and other client functions required to provide a consistent, quality customer experience.
Provide ongoing feedback to drive efficiencies by identification of process gaps and bottlenecks at a customer level.
Ensure discrepancies are resolved in a timely manner and provide visibility to the management team to identify root causes so that these can be addressed.
Ensure compliance with all relevant guidelines and controls – legal, regulatory and other country or customer specific requirements.

Qualifications

Education: Some third level or similar experience preferred
Languages: Fluent in English/Italian
1-2 years’ experience in a Customer Service / Order Management role preferred
Strong team member, building an environment of trust and inclusivity.
Solution orientated and ability to work on own Initiative.
Operates in a collaborative mindset.
Communication skills with strong interpersonal skills including active listening.
Strong attention to detail
Ability to multi-task and adapt in a fast and dynamic organization.
Demonstrated passion for excellence with respect to treating and caring for the customers.
SAP system knowledge and familiarity with order management processes preferred.

What is expected of you and others at this level

Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems

The Company

Headquartered in Dublin, Ohio, Cardinal Health (NYSE: CAH) is a health care services company that improves the cost-effectiveness of healthcare. As the business behind healthcare, Cardinal Health helps pharmacies, hospitals and ambulatory care sites focus on patient care while reducing costs, improving efficiency and quality, and increasing profitability. Cardinal Health is an essential link in the healthcare supply chain, providing pharmaceuticals and medical products to more than 100,000 locations each day and is also the industry-leading direct-to-home medical supplies distributor. The company is a leading manufacturer of medical and surgical products, including gloves, surgical apparel and fluid management products. Ranked #14 on the Fortune 500, Cardinal Health employs more than 40,000 people worldwide. More information about the company may be found at www.cardinalhealth.com

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Apply Now

Refine Your Search

senior customer service representative jobs in dublin, d

Customer Service Representative -Italian Speaker

Customer Service Supervisor

Senior Contractor Field Sales Representative II

Senior Business Analyst

Lead Conversion Manager

Associate – Asset Management

Senior Wealth Executive - Dublin

Senior Field Sales Representative - National Broadband Ireland

Meeting, Events & Reservations Agent

Wealth Executive

Senior Manager, Medical Information

Enterprise Business Development Representative

Assistant Sales Manager, Kurt Geiger Ladies Department, Arnotts Dublin

Senior Manager Service Architect

Senior Manager Business Development Lead - Managed Services

Customer Success and Key Accounts Director - Ireland

Kurt Geiger, Assistant Manager, Full Time, Permanent

Public Affairs Manager

Operations Manager

Manager, Risk & Controls (12 FTC)

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