Find Pension support senior Jobs in Dublin, D

Senior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €37,500 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Free parking
- Employee assistance program
7h
Senior Employee Relations Advisor
OCS Group —DUBLIN 9, County Dublin
- Remote
- Microsoft Office
- No degree
- Human resources
Quick apply
Intermediary Support Senior Associate
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance program
Quick apply
TRAINEE ACCOUNTANT
The Rehab Group —Dublin, County Dublin
- Full-time
- Remote
- No degree
- Annual leave
- Employee assistance program
Junior Telecoms Engineer
Yellowcom Ltd —Dublin, County Dublin
- €30,000–€35,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance program
- Employee discount
Quick apply
Event Executive
VenuesWorld —Dún Laoghaire, County Dublin
- €35,000–€50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Microsoft Office
- Wellness program
- Work from home
Quick apply
11d
Monitoring & Performance Assessment Case Officer (AO Grade) Permanent
Irish Medical Council —Dublin, County Dublin
- €41,176 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- No degree
- Annual leave
- Employee assistance program
Quick apply
4d
Business Continuity Manager
VHI —Dublin, County Dublin
- Hybrid work
- Leadership
- Restaurant experience
Quick apply
Senior Jewellery Sales & Operations Assistant
Stonechat Jewellers —DUBLIN 2, County Dublin
- €35,000–€38,000 a year
- Full-time
- Sales
- Customer service
- English
- Wellness program
- Annual leave
Quick apply
Executive Assistant
Lidl —DUBLIN 24, County Dublin
- €52,500–€67,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Time management
- Free parking
- Employee assistance program
4d
Head of Aviation KYC Onboarding Premium Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Flight Dispatcher
Sky Handling Partner —Dublin, County Dublin
- €14.29–€14.94 an hour
- Part-time
- English
- No degree
- Organisational skills
- Employee assistance program
- Sick pay
Quick apply
Client Services/Senior Administrator/SSAPS - South Dublin
Fairstone Ireland —Dublin, County Dublin
- €48,000–€55,000 a year
- Full-time
- Microsoft Office
- No degree
- IT
Quick apply
Pension Support Senior Associate
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance program
Quick apply
Senior IT Specialist
Clio —Dublin, County Dublin
- €70,500–€95,500 a year
- Full-time
- Google Suite
- Windows
- Communication skills
Operations Manager
Ground Control —Dublin, County Dublin
- Monday to Friday
- Hybrid work
- Leadership
- Annual leave
- Life insurance
Quick apply
13d
PROJECT MANAGER – DATA CENTRE CAMPUS (Operational)
Navita Technical —Dublin, County Dublin
- €108,000–€125,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
Helpline Supervisor
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance program
8d
Senior Business Change Consultant - Ireland - Remote
4OC —Dublin, County Dublin
- €66,000–€75,000 a year
- Hybrid work
- Project management
- Mentoring
- Organisational skills
Senior Executive Assistant
Clio —Dublin, County Dublin
- €69,400–€94,000 a year
- Full-time
- Spanish
- Google Suite
- Communication skills

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Senior Customer Support Specialist (12 Month Fixed Term)

Lidl -
DUBLIN 24, County Dublin

Apply Now

Job details

Full-time | Fixed term
€37,500 a year
7 hours ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance program
Private medical insurance

Qualifications

Customer service
Supply chain
Administrative experience
Analysis skills
Communication skills

Full job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

As a Senior Customer Support Specialist, you will manage the most complex and sensitive customer cases across all channels. You will act as a specialist escalation point, handling high‑priority complaints, after‑sales management issues, and cases requiring supplier engagement or cross‑department collaboration which requires a deeper knowledge of the supply chain.Your expertise in objection handling, professional written communication, and customer advocacy will play a key role in turning challenging situations into positive outcomes. You will combine strong analytical skills with a deep understanding of customer needs toidentify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

You will combine strong analytical skills with a deep understanding of customer needs to identify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

What you'll do

Manage complex complaint cases across all channels, including WhatsApp, Facebook Messenger, Email, and Telephone.
Manage after‑sales management cases, liaising with suppliers and internal departments to secure fast, effective resolutions.
Demonstrate expert‑level objection handling over the phone, resolving escalated issues with confidence, empathy, and professionalism.
Produce high‑quality written responses that are comprehensive, accurate, and aligned with Lidl’s tone of voice.
Turn dissatisfied customers into brand advocates by delivering exceptional serviceand clear, solution‑focused communication.
Handle high volumes of customer contacts while maintaining exceptional quality standards.
Meet and exceed KPIs across quality, handling time, productivity, and customer satisfaction.
Take full ownership of complex queries, coordinating with third‑party agents and internal stakeholders to deliver timely outcomes.
Use internal systems, including Salesforce CRM, to document cases thoroughly and maintain accurate customer records.
Analyse customer data to identify recurring issues, trends, and opportunities for process or experience improvements.
Act as a champion for customer needs, ensuring insights are shared with the wider business to drive continuous improvement.
Consistently deliver service that exceeds expectations and reinforces customer trust in the Lidl brand.
Acts as a subject matter expert, providing guidance and coaching to junior team members on difficult cases.

What you'll need

Minimum 2-3 years in a high-intensity customer service role, with at least 1 year experience of handling formal escalations or claims.
A genuine passion for customer care and a commitment to delivering exceptional service.
Outstanding communication skills, both written and verbal, with the ability to simplify complex issues.
Proven experience handling escalated complaints, claims, and after‑sales cases with professionalism and confidence.
Strong negotiation and problem‑solving abilities, especially in high‑pressure oremotionally charged situations.
Ability to thrive in a fast‑paced environment while meeting performance targets.
Excellent organisational and time‑management skills, with the ability to prioritisemultiple complex cases.
Strong administrative capability and proficiency in Google Workspace.
Flexibility to work evenings and weekends as required.
A proactive, resilient, and solutions‑focused mindset.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

€37,500 per annum
20 days holidays per annum
Private employee medical insurance
Company pension
Flexible start and finish times
Initial training and ongoing development from an experienced team member
Excellent opportunities for career progression
Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
Dynamic work environment
Modern office facility with free parking
On-site gym and canteen
Hybrid working model - up to 2 days remote working per week
Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Apply Now

Refine Your Search

pension support senior jobs in dublin, d

Senior Customer Support Specialist (12 Month Fixed Term)

Senior Employee Relations Advisor

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TRAINEE ACCOUNTANT

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Executive Assistant

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Client Services/Senior Administrator/SSAPS - South Dublin

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Senior IT Specialist

Operations Manager

PROJECT MANAGER – DATA CENTRE CAMPUS (Operational)

Helpline Supervisor

Senior Business Change Consultant - Ireland - Remote

Senior Executive Assistant

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