Stonechat Jewellers – Westbury Mall, Dublin 2
€35,000–€38,000 per year, depending on experience
Full-time | Permanent
About Stonechat Jewellers
Working at Stonechat Jewellers embraces a love for all things jewellery!
Stonechat Jewellers is a design-led Irish jewellery business specialising in handcrafted contemporary jewellery, bespoke commissions and remodelling.
Our Westbury Mall store is at the heart of the business. It is a busy and creative retail space where customers can browse and purchase our handcrafted collections or sit down with us to discuss a bespoke commission or the remodelling of an existing piece of jewellery.
We are looking for an experienced Senior Jewellery Sales & Operations Assistant to join our team. This is a varied, customer-facing role combining jewellery sales and exceptional customer service with responsibility for a number of key operational areas within the business.
If you have a genuine love of jewellery, enjoy working with customers and are highly organised and detail-oriented, we would love to hear from you.
The Role
This is not a traditional Sales Assistant position. Alongside working with customers and selling our jewellery, you will take responsibility for several key operational areas of the business, including purchasing, stock control and coordinating special orders with our workshop.
Sales and customer service remain at the heart of the position. You will be a senior member of our front-of-house team, providing the warm, knowledgeable and personal service that Stonechat Jewellers is known for.
You will also help ensure that the jewellery, raw materials, packaging and other supplies needed across the business are ordered and available when required. Working closely with our workshop and sales team, you will help ensure that customer special orders are communicated accurately and progress smoothly from initial order through to completion.
This is a hands-on role for someone who enjoys variety, takes pride in getting the details right and is comfortable balancing excellent customer service with the organisational demands of a busy jewellery business.
Key Responsibilities
Jewellery Sales & Customer Experience
- Provide warm, knowledgeable and professional customer service
- Assist customers in selecting jewellery from our collections, offering thoughtful and informed advice
- Develop an excellent knowledge of our jewellery, materials, gemstones, designs and manufacturing processes
- Build lasting relationships with customers and provide a personal, considered retail experience
- Demonstrate strong sales ability and contribute to achieving store sales targets
- Process sales, payments, customer orders and enquiries accurately
- Assist with bespoke and remodelling enquiries and consultations as appropriate
- Understand the personal and often emotional nature of jewellery purchases and provide customers with sensitive, thoughtful service
Stock Management & Purchasing
- Take an active role in the day-to-day management and organisation of jewellery stock
- Monitor stock levels and identify products that need to be reordered
- Place and track stock orders with suppliers and designers
- Monitor packaging, stationery and other not-for-resale items and place orders as required
- Monitor and order raw materials and components required by our workshop
- Liaise with suppliers regarding orders, availability and delivery times
- Receive deliveries, check incoming stock and ensure items are accurately recorded
- Assist with stocktakes and maintain accurate stock records
- Ensure stock is replenished and presented effectively on the shop floor
- Identify stock requirements and communicate trends, shortages and opportunities to management
Special Orders & Workshop Coordination
- Communicate customer special orders clearly and accurately to our workshop
- Ensure specifications, materials, sizing, customer requirements and deadlines are correctly recorded
- Liaise closely with the workshop to track the progress of special orders
- Follow up proactively on outstanding orders and anticipated completion dates
- Keep the sales team informed of order progress and any changes
- Help ensure completed pieces are checked, prepared and ready for customer collection
- Maintain accurate records so that special orders move smoothly from initial sale through to completion
Store Operations
- Support the smooth day-to-day running of our busy retail space
- Respond promptly and professionally to customer enquiries in-store, by phone and by email
- Assist with processing and dispatching online orders, ensuring timely delivery and on-brand presentation
- Maintain high standards of store presentation and visual merchandising
- Ensure products, packaging and other supplies are readily available when needed
- Work closely with the Store Manager, sales team and workshop to ensure excellent communication across the business
- Take initiative and help identify and resolve day-to-day operational issues before they become problems
About You
We are looking for someone who combines a genuine love and knowledge of jewellery with excellent sales skills and a highly organised approach to their work.
You will have:
- A genuine interest in jewellery, contemporary design and craftsmanship
- Excellent sales and customer service skills
- Strong organisational skills and the ability to manage multiple tasks and priorities
- Exceptional attention to detail and accuracy
- Confidence communicating with customers, suppliers and colleagues
- A proactive approach — you notice what needs to be done and take responsibility for getting it done
- A commercial outlook and an understanding of the importance of stock availability and effective purchasing
- Strong computer and administrative skills
- A calm, friendly and professional manner, even during particularly busy periods
- The ability to work independently while also being a great team player
- Sensitivity and emotional intelligence, recognising that jewellery purchases often mark important and meaningful moments in our customers' lives
Requirements
- A minimum of 2 years' professional jewellery experience is required for this position
- Strong retail sales and customer service experience
- Experience with stock management, purchasing or ordering is highly desirable
- Excellent organisational and administrative skills
- Strong attention to detail and accuracy
- Good IT skills, including confidence using Microsoft Office and retail/stock management systems
- Fluent written and spoken English
- Flexibility with working hours and availability to work Saturdays is essential
- Sunday availability is also required during the six week period before Christmas
What We Offer
- €35,000–€38,000 annual salary, depending on experience
- 23 days annual leave plus your birthday off
- Company pension
- Ongoing jewellery, product and sales training
- Training and development opportunities
- Education allowance and study leave
- Wellness/gym allowance
- Team incentives
- Bike to Work scheme
- Generous staff discount
- Annual jewellery allowance
- A supportive, creative working environment
- The opportunity to deepen your knowledge of contemporary jewellery, bespoke design and jewellery production
- A varied role with genuine responsibility within a growing Irish jewellery business
Apply
If you have professional jewellery experience, love working with customers and are equally comfortable taking responsibility for the details that keep a busy jewellery business running smoothly, we would love to hear from you.
Please apply with your CV and cover letter, telling us about your jewellery experience and why you would like to join Stonechat Jewellers.
Please note: A minimum of two years' professional jewellery experience is essential for this position.
Job Type: Full-time
Pay: €35,000.00-€38,000.00 per year
Benefits:
- Additional leave
- Bike to work scheme
- Company pension
- Employee discount
- Gym membership
- Wellness program
Application question(s):
- Have you uploaded a cover letter? Unfortunately, due to the high volume of applications, candidates with no cover letter will not be considered.
- Are you available to work on Saturdays? (Saturday availability is essential for this role)
- Are you fluent in written and spoken English, suitable for a customer-facing role?
- Do you have a minimum of 2 years' experience in a jewellery retail role? Please specify.
Work Location: In person
