Find Communications engagement manager Jobs in Dublin, D

Team Manager- Dublin
Field Management Ireland —Dublin, County Dublin
- Microsoft Excel
- Customer service
- Continuous improvement
Quick apply
Enterprise Partner Manager - Ireland, Northern Europe
ClickUp —Dublin, County Dublin
- €180,000–€217,500 a year
- Full-time
- Sales
- English
- AI
- Annual leave
- Employee assistance program
Pharma Partnerships Manager
Optum —Dublin, County Dublin
- Full-time
- Negotiation
Program Group Manager (Senior Vice President)
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
Admissions Manager - 6 months FTC
RCPI —DUBLIN 2, County Dublin
- €67,000 a year
- Hybrid work
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
- Work from home
Quick apply
15h
Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
Operational Risk Senior Manager
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
Operations Senior Manager
Teleperformance —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Developer Relations AI (100% remote)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Social media management
- English
Brand Manager
McCurrach Careers —DUBLIN 1, County Dublin
- Up to €60,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
Senior Manager: Strategy Advisory
Deloitte —Dublin, County Dublin
- €89,050 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Team management
6d
Brand Manager
Avidity —DUBLIN 1, County Dublin
- Up to €60,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
Manager, ESG Data Governance
Intercontinental Exchange Holdings, Inc. —DUBLIN 2, County Dublin
- €65,000–€75,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
Project Manager (Fixed Term), Audience Development & Stakeholder Engagement
National Gallery of Ireland —Dublin, County Dublin
- €60,029–€68,792 a year
- Weekend availability
- Microsoft Office
- Project management
- Continuous improvement
- Annual leave
13d
Engagement Manager, Aircraft Investment Advisory
Alton Aviation Consultancy —Dublin, County Dublin
- Microsoft Excel
- Management
- English
M&A Integration & Separation Manager
Deloitte —Dublin, County Dublin
- €73,600 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Radiology Onboarding & Engagement Administrator
Medica —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
13h
General Manager
Compass Group Ireland —Dublin, County Dublin
- €64,000 a year
- Overtime
- Microsoft Word
- Hospitality
- Microsoft Excel
13d
Senior Operations Manager
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- Agile
6d
Communications & PA Manager
Vodafone —Dublin, County Dublin
- Full-time
- Hybrid work
- In-person

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Team Manager- Dublin

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

Qualifications

Microsoft Excel
Customer service
Continuous improvement
Organisational skills
Business
Leadership
Communication skills

Full job description

Your mission

The Senior Contact Centre Team Leader is responsible for leading, supporting, and developing a team of Customer Experience Agents to ensure the consistent delivery of excellent customer service and strong operational performance.

This role requires a people-first leader who can inspire, coach, and motivate a team in a fast-paced and dynamic environment. The successful candidate will play a key role in driving performance, maintaining service standards, and promoting a positive and supportive team culture. Strong communication skills, leadership capability, and a high level of competence in Excel and performance reporting are essential for success in this role.

Your profile

Key Responsibilities

Leadership and Team Management

Lead, manage, and motivate a team of Customer Experience Agents to achieve individual and team objectives.
Foster a positive, inclusive, and high-performing team environment.
Promote a people-first management approach, ensuring team members feel supported, engaged, and empowered.
Set clear performance expectations and provide regular feedback to team members.
Conduct regular team meetings and one-to-one sessions to communicate business updates, review performance, and share best practice.
Support employee wellbeing, engagement, and development across the team.

Performance Management

Monitor individual and team performance against agreed key performance indicators (KPIs), service levels, and quality standards.
Analyse performance data to identify trends, opportunities, and areas requiring improvement.
Deliver coaching and development support to improve capability and performance.
Recognise and encourage strong performance while addressing underperformance in a timely and constructive manner, in line with company procedures.

Operational Management

Support the day-to-day operation of the contact centre to ensure service delivery targets are achieved.
Help manage workflows, staffing priorities, and operational demands in a busy and changing environment.
Work collaboratively with the Contact Centre Manager and Head of Operations to maintain service continuity and operational efficiency.
Respond effectively to challenges and changing priorities, ensuring the team remains focused and supported.

Training and Development

Work closely with the Training and Compliance Manager to support onboarding and training for new and existing employees.
Identify development needs within the team and support ongoing learning and upskilling.
Provide guidance, mentorship, and practical support to team members to help them succeed in their roles.
Encourage a culture of continuous improvement and professional development.

Customer Experience

Promote a customer-focused culture across the team, ensuring a high standard of service is delivered at all times.
Manage and resolve escalated customer issues in a professional, timely, and effective manner.
Use customer feedback and service insight to identify opportunities to improve service quality and customer outcomes.

Reporting and Analysis

Produce, maintain, and analyse performance reports using Excel and other relevant systems.
Track and report on key operational metrics, performance trends, and service outcomes.
Use data and insight to support decision-making, action planning, and continuous improvement initiatives.
Ensure reporting is accurate, timely, and clearly communicated where required.

Person Specification

Essential Experience and Qualifications

Proven experience in a leadership or supervisory role within a contact centre or customer service environment.
Demonstrated ability to manage, motivate, and develop teams.
Strong understanding of contact centre operations, customer service standards, and performance management.
Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
Strong Excel skills, with the ability to produce reports, interpret data, and identify trends.
Experience in using contact centre systems and CRM platforms.
Ability to work effectively in a fast-paced, dynamic, and changing environment.

Desirable

Third-level qualification in Business, Management, Customer Service, or a related discipline.
Experience supporting training, onboarding, or coaching initiatives.
Experience in managing escalations and service improvement activity.

Key Competencies

People-first leadership
Strong communication and relationship-building skills
Team leadership and staff development
Performance management and coaching
Analytical thinking and problem-solving
Strong organisational skills
Customer focus and service excellence
Adaptability and resilience
Attention to detail
Strong Excel and reporting capability

Additional Requirements

Flexibility to meet the needs of the business.
Commitment to promoting a positive, respectful, and inclusive working environment.
A proactive and solutions-focused approach to leadership and service delivery.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

communications engagement manager jobs in dublin, d

Team Manager- Dublin

Enterprise Partner Manager - Ireland, Northern Europe

Pharma Partnerships Manager

Program Group Manager (Senior Vice President)

Admissions Manager - 6 months FTC

Customer Operations Manager

Operational Risk Senior Manager

Operations Senior Manager

Developer Relations AI (100% remote)

Brand Manager

Senior Manager: Strategy Advisory

Brand Manager

Manager, ESG Data Governance

Project Manager (Fixed Term), Audience Development & Stakeholder Engagement

Engagement Manager, Aircraft Investment Advisory

M&A Integration & Separation Manager

Radiology Onboarding & Engagement Administrator

General Manager

Senior Operations Manager

Communications & PA Manager

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